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Verified
5/5

2005-11-13

"Good prices, good service and fast shipping. A very customer-oriented company. I got exactly the item I had been searching for, and UPS ground shipping got the item to to me (east coast) in exactly 2 days. By comparison, another site takes 6 business days to get UPS ground to me. Not sure how PE does it better but as long as they do, I will be a customer. "

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products damage free
Delivering products on-time
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Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
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Overall customer service
Customer service resolving problems
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Verified
5/5

2005-11-11

"I placed an order for a product listed as out of stock. Parts Express' hands were tied as we both had to wait for the item to be delivered from the manufacturer. While waiting for the item to arrive at Parts Express they decided to run a sell on the item. This dropped the price by ~$25 and also added in free shipping. I contacted them to see if they'd honor the sale price and such for my order. They dropped the shipping cost as well as matched their sales price. I also asked if I could add another item to my order. They allowed me to do that as well. Upon arrival they shipped all items at the sales price as they claimed. 1st class company as far as I can tell and the ratings here back-up my claim.
Since my 1st order with Parts Express I have become a near regular customer. To date I've purchased mics, cable, speakers, audio/video cables, mixer boards and adaptors from them. On all accounts they have been top-notch and I would highly recommend them to anyone. Years later, and numerous orders after my first order, I still think Parts Express is one of the best eTailers out there.
"

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Verified
5/5

2005-10-23

"bought an s-video cable from them, and it arrived just as described. great prices. would do business with again."

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Verified
1/5

2005-09-28

"International customers beware. Parts Express looked like a good company but unfortunately I wouldn't recommend them. The problem is that they do not respect their international customers. Not one bit.

Here is the story. On saturday 25th, I ordered ten different items, being careful to select items that were in stock. As the shipping cost to Canada is rather high I wanted to get everything I needed. The total of the purchase was around 550$US including the 50$ of shipping costs.

On monday, the 27th, 4:45 pm, I received an email asking me to confirm the shipping address. I sent confirmation a few minutes later.

Tuesday night, around 7pm, I received an email stating that "The total amount of your order shipped to date is $467.14". Thats about 80$ less than the total price of my order.

I call them the next day and they inform me that three of the items I ordered are out of stock. Well none of them were when I placed my order I reply... The sales representative confirms this. Alright, so what now I ask, there's 3 items I'm missing, are you going to send them when they become available? They reply that I will have to place a new order. I then asked why didn't they didn't contact me to see if I wanted them to wait and ship complete and their response was that for international customers, they just don't... They just ship part of the order.

So I check how much it shipping would cost if I placed a new order, and it would cost me an extra 20$US to get the missing items for my order, which would put the total shipping costs from 50$US to 70$US, and as another consequence, I would have to double the brokerage and duty fees. I asked if they could at least do something about the shipping fees, their reply was no, I would have to place a new order and pay full shipping fees as if I would have placed two seperate orders.

Overall, a very negative experience. This company has no respect for its customers and they don't even bother respect orders that were placed, which is a clear indication of a very mediocre company.

I would have expected this kind of service from an ebay trader, I'm very disappointed with this transaction and it looks like it will not get resolved.
"

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Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-08-19

"Ordered a Dayton subwoofer and cables from this company. Prices were good and shipping and packaging were very good. Items arrived that were ordered without substitutions. One item was back ordered on an earlier order and it arrived today. Very satisfied with this company and will do business with them at some future date."

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Verified
5/5

2005-07-30

"Great service, packaging, shipping, and selection!"

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Verified
5/5

2005-07-02

"Excellent company. Low prices, for very decent parts/cables. Fast shipping, no fuss, no hassle. I thoroughly enjoyed working with this company (as compared to the other companies I ordered from while building my home theater setup, ahem.. JR and Electronics Expo). Buy from these guys!

**UPDATE** - Again, flawless transaction, fast shipping, and decent prices. Gotta love them!
"

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Verified
5/5

2005-06-16

"I purchased replacement speaker grill cloth from them. The piece arrived on time as described. My only gripe is that the color of the picture on their site didn't match the true color of the cloth. But that's the way it usually is with internet pictures."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
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Being trustworthy
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Resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-06-10

"Great communication, fast shipping. One of the items I ordered was incorrectly shipped. They replaced and shipped out replacement same day. Great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-06-09

"I ordered 10 speakers that they had on sale ($0.49 each). The order was promptly shipped the next day, and arrived two days later. This was my first order from PartsExpress.com, and I'm pleasantly surprised. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
N/A
Is consumer focused
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-01-31

"After a slight difficulty verifying my credit card, everything went smoothly. They were friendly over the phone to work out my problem, were willing to call me at my convince, and I am happy with my purchase. My subwoofer came double boxed and in perfect shape. I would order from Partsexpress again."

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5/5

2005-01-28

"Ordered some lamp covers and a patch cable around midnight and 2 afternoons later I had the goods. Very easy ordering process and super-fast shipping via UPS ground. "

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Verified
5/5

2005-01-08

"Found Parts-Express off a google search, and I'm very happpy with their service. Ordered speaker stands late Tuesday/early Wednesday and they arrived on friday. Quick shipping, great packaging, will use them again
"

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
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Being knowledgeable
N/A
Being easy to reach
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Resolving problems
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being easy to reach
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-12-09

"Order placed on Saturday 6-December-2004 and received a confirmation email immediately after the order. On Monday I received another email with the tracking number indicating my order was shipped. Wednesday I have it in my hands.

The price on the items I ordered was great and the shipping was very inexpensive. Only $11 for around 30 pounds worth of equipment. Very impressive. I will definitely order more from them in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-11-25

"As usual - quick ship on parts. Ordered power cables and connectors."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use