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Featured Review
Excellent Help When I really needed it!
"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
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Wrong Part
"I ordered by stock #. The part I received didn't fit. Returning part."
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Clean process
"I love the diagram provided to insure the correct part is ordered "
I like you so much I think I should marry you.
"Hard to find parts at fair pricing is very important!"
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Exactly what I needed
"Found exactly what I needed quickly and it shipped quickly. "
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Great service
"On time shipping and service"
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Good service
"Good price and fast shipping "
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Poor customer service
"Ordered a $800 part that has incorrect fitment information. Since I tried to install the part they won't take it back. Called customer service and was guided to email with attn to Lace, must be the name of their junk mail folder since I haven't gotten a response"
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Perfect in every way
"They had exactly what I needed! The fit was perfect! Will definitely be using them again!"
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Will be ordering with you guys again
"Shipping was quick and easy and fast you guys are my go to now for parts!"
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Wheeler
"All the right parts came in a timely fashion. Best regards Richard. "
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Bolts and grommets
"On stock shipped fast and fit perfect.
Thanks "
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Refund shorted for cancelled order/late delivery
"Paid for expedited shipping from Partzilla.com.
Their 3rd party vendor shipped it ground.
Before delivery, had them commit to issuing a return label because I was able to find a vendor who would provide next day delivery on the same part.
Once the product did arrive, many days late, I used the pre-arranged return label.
Once the product was returned to the 3rd party vendor, I received a refund for less than what I originally paid. Refund should have been for the total out of pocket cost of doing business with partzilla.com, which actually cost me more than just the cost of the part if you con"
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Where are all the parts?
"I love your pricing, & the shipping costs are reasonable , but why list on there that the parts usually ship in 2-3 days, just to turn around 2 days later and say that they’re on back order and many don’t have any fill date? If the parts are on back order, update your parts inventory accordingly! You’ve got our money, but we don’t have any parts! How about only take the money for the parts you have, & not the ones you don’t. "
Good
"Easy to use website, shipped fast, got what I ordered. It was cheaper than from Polaris. "
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Bad experience
"I paid for expedited shipping, partzilla labeled the box dimensions incorrectly,ups sent it back after taking it to nashville,then shipped next day air only to be told next day doesn't apply to Saturday,so next day air was no better than ground,ordered on Tuesday and didn't receive until the following Monday,partzilla and ups are both to blame for parts not being delivered on time,4 days late is ridiculous,it cost me an event I was supposed to be in,what a disappointment,"