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Customer service:
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Return/Replacement policy:
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Verified Peebles, Bardstown, KY Shopper
Verified
5/5

2018-08-29

"My birthday gift to myself was an excellent experience. I like what i bought for myself. I will return again and buy because I like the good sale prices for the money I've spent. It was a good day for me at Peebles.thank you for the sales."


Verified Peebles, Bardstown, KY Shopper
Verified
5/5

2018-08-27

"Great. Good service. Liz was super helpful"


Verified Peebles, Bardstown, KY Shopper
Verified
1/5

2018-08-22

"I normally have a good experience shopping at thus store but not 2day... they would not allow an exchange if a product tgat I had been told at earlier visit a week ago that I could if product did not work.. I have had surgery on my eyes & am very sensitive 2 beauty products... they were out of the mascara on the original visit & I agreed 2 try another product but could not stand 2 wear it.. associarebthere eoukdnot allow me 2 exchange because it was technically s different product ... why would I exchange for another of the same product I cannot wear?????"


Rep reply posted 2018-08-23
A rep from Peebles, Bardstown, KY, StageAM, has responded:

“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”


Verified Peebles, Bardstown, KY Shopper
Verified
5/5

2018-08-22

"I submitted a review just minutes ago .. very dissatisfied.. upon thinking about it I called the store manager & explained what had happened.. she fixed the problem & graciously allowed me 2 exchange for a different mascara.. I was very pleased.. I don’t usually make a fuss about something like that but the more I thought about it the angrier I got.. I also work in a store & I kno wat I need 2 do in a situation like that & coukdnt believe they were going 2 let me walk away without my product.. thank you very much for taking care of that .. I appreciate it and will return to the store again for purchases in the future!"


Verified Peebles, Bardstown, KY Shopper
Verified
4/5

2018-08-08

"A couple of your staff were very helpful and courteous.very sweet and nice and professional. I also encountered a rude and not helpful one."


Verified Peebles, Bardstown, KY Shopper
Verified
4/5

2018-08-07

"The people are friendly. The store has too much merchandise. Some of my friends do not shop there because the clothing is so close together, you cannot get a cart through the isles. Too many items on one rack."


Verified Peebles, Bardstown, KY Shopper
Verified
4/5

2018-07-27

"The cashier was covered in tattoos. I think the store should have a policy of keeping them covered."


Verified Peebles, Bardstown, KY Shopper
Verified
5/5

2018-07-06

"Searching for swim suit top to match bottoms previously purchased. Shopped several other stores and ordered online with no luck. Was going to Bardstown for another matter and remembered a previous visit to Peebles that was successful. Ended up finding 2 tops and another bottom! Can you say happy?! Would have shopped longer but had time constraints. Already told the husband we have to go back. So many cute items and good sale prices. Thanks Peebles!Very friendly associates and clean store."


Verified Peebles, Bardstown, KY Shopper
Verified
5/5

2018-06-19

"Love the sales! Clean store nicely displayed"


Verified Peebles, Bardstown, KY Shopper
Verified
5/5

2018-06-18

"The associates were very helpful and pleasant."


Verified Peebles, Bardstown, KY Shopper
Verified
5/5

2018-06-16

"I wear plus sizes and when shopping for clothes even tho I am 58 I like to find stylish items I don't want to only see Old grandma looking clothes just because I'm a plus size."


Verified Peebles, Bardstown, KY Shopper
Verified
4/5

2018-06-10

"The overall experience was good. They do need more people working registers!"


Verified Peebles, Bardstown, KY Shopper
Verified
3/5

2018-05-04

"This was my first visit, it was during the week and around noon. There were only 2 associates that I could see and only 2 cash registers working...there were quite a few people waiting to check out, one lady told us to go to another register because she was doing a return and taking care of the customers bill and receipt error, so we went to the other register and she was out looking for a certain shirt because there was no price tag on it, the customer said she had been looking for about 10 minutes....I personally waited about 15 minutes to check out with 2 pairs of jeans. Then the sales associate told me when my transaction was done...glad you were ale yo come see me today Who says that? Anyway you need more different styles of misses tops and more employees"


Rep reply posted 2018-05-07
A rep from Peebles, Bardstown, KY, StageAM, has responded:

“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”


Verified Peebles, Bardstown, KY Shopper
Verified
5/5

2018-04-28

"store always very clean appearance. associates to limited with time, but I don't like being bothered while shopping. One of the biggest reasons I ship in store is I want something quickly, otherwise, I'm a web shoppers for everything, including household supplies. Plus I don't like to be followed around like in some stores. Most of the time when I go into these stores, I leave with nothing, because I don't like the annoyance of clerks watching me shop. I'm honest, don't take things and I like to feel free to shop with aggravation. I really like our local store, I always hit the clearance racks first. will be shopping again soon."


Verified Peebles, Bardstown, KY Shopper
Verified
4/5

2018-04-10

"I would like to address one of the employees I encountered today. Employee # 001191522. She is awesome. Always, always greets you when you come through the doors, always attentive. Knows the store well, always directs you to the right area, always friendly with a smile . Always cheerful. An excellent representation for your store!!because the cashier was very busy, she helped me with my purchases, with an excellent attitude, and as always very friendly!! Please acknowledge her and she deserves a RAISE!! I have been going there for 3 years and she hasen't changed!!!"


Rep reply posted 2018-04-10
A rep from Peebles, Bardstown, KY, StageAM, has responded:

“Thank you for taking the time to let us know about your positive shopping experience! We appreciate the feedback, and will be glad to share the good news with our Associate. Be sure to let us know if there’s anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”