"Product quality is great. Whenever I had to call - service has been excellent."

"Love the product. The sudden addition of $10 shipping plus $4 handling for a $35 order is crazy. I'm still buying it but not likely to do so again soon."

"I did not have a shipping option, only express shipping. Consequently spent a lot on fees, very disappointed!"

"I tried to order from the add on Facebook and it didn’t work. So I went in the web to do it and the ídem cost $5 more. Then I payed an extra $5 for express shipping and I didn’t realize that included the $8 you already charge for standard shipping."

"Shipping $12 on a $21.00 order"

"That is some deceptive pricing, charging two shipping fees and a care and handling fee is some bull ****."

"I think you charge to much for S&H and then on top of that Care and handling. Don’t think I’ll be ordering again. That’s crazy"

"Free shipping over a certain amount would be nice."

"I have purchased from you in the past as has my son & we are always very happy with our personalization purchases."

"I ended up paying $41 for a $25 item after standard shipping, handling, and taxes were applied. Very deceiving. Through the order process there was no price listed by standard shipping. Not until the final confirmation screen was this visible!"

"Online, your website stated order within thirty minutes and get 20% off. I did, and yet the discount did not apply. Also did not clearly state that standard shipping was 7,99 plus additional 7.99 for next level up. It made it seem like standard was free and the next level was 7.99"

"Ordering was simple and I got to see a preview"

"Would be a 10 as ive ordered many times, BUT expensive shipping cost AND the extra “special” handling fees always sits wrong with me. It’s excessive."

"I ordered a doll and the personalization came back crooked. It was replaced and much better.Please take your time and make the names straight."

"I chose standard shipping, which appeared to be free, and I was still charged $7.99."