ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
3.93/5
Shipping & packaging:
3.81/5
Customer service:
3.81/5
Return/Replacement policy:
3.68/5
Featured Review


Verified
5/5

2023-03-05

Excellent service and speedy delivery

"Product was exactly what was wanted and sent out with great timing. Packaging secure. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-03-05

Five stars!

"Laurie was terrific and met all our expectations."


Verified
1/5

2023-03-04

I regret membership fee

"They accepted my order, but several days later, informed me product was out of stock. They said try in a few weeks. I ordered from Chewy and received product in 3 days. Yes, it cost more, but not if you count the yearly membership fee. Too expensive if you can't use it"

Detailed Review Benchmark + -
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-03-04

Simple solution

"Need our prescription food for our cocker spaniel. Getting from PetCareRx was a simple solution for our need. They did all the work freeing us up to put our focus elsewhere."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2023-03-04

Delay

"I finally received my package. It was i unusually delayed and the tracking was not up to date. "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-03-03

Never delivered

"Always a run around when ordering even there is a standing rx from vet"

Detailed Review Benchmark + -
Pricing of products and services

Verified
3/5

2023-03-03

Haven't received order.

"Communication about my order was great, but I still haven't received the order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-03-03

Great service

"Meds came quick and accurate, and they call first before charging you to make sure. Great service people!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
2/5

2023-03-03

No response

"I requested a refund on two of the five toys I bought b/c they were torn apart within minutes and they told me they would get back to me. That was over a week ago."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-03-03

Great customer service, fast shippin

"I have been using them for both my dogs for about a year now, very happy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-03-03

On time and just what we ordered

"Everything went well. Placed my order had my order delivered in time. Spoke to customer service once and they were very helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-03-01

Great experience

"They were available to answer questions without the typical wait you would except from any customer services
Fast to shipping
I highly recommend them
"


Verified
1/5

2023-03-01

Damaged, unusable essential prescription pet food

"Three times I've received prescription pet food from PetCareRx that has been damaged. This is essential food to keep my pet alive, rendered unusable because the cans were smashed, open, leaking and moldy by the time the shipment arrived. I've contacted PetCareRx about this-- not even a response. We spend thousands of dollars on prescription food and meds each year from PetcareRx. At this point, with order max quantity limits, shipping delays, and now unusable/dangerous food, we'll have to find an alternative. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-03-01

Helped with Vet

"Good with contacting my Vet to get the medicine "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-03-01

Quick, fast, convenient

"Great convenient fast delivery"