"All I wanted was a replacement bag for my brand new bag of 30 lb dog food that I just purchased from them. I have been using them for months. I opened the bag and there was yellow meal moth worm on the food. That evening I reached out to them, a few days had gone by and no response. Finally after a few emails I received a response and they asked for a picture. I totally get wanting a picture. However, my main concern was finding food for my dog that morning, throwing the bag away and still making it to work on time. I have reached out to them a total of six times and still not received a repsonse. They do not answer their live chat- it just disconnects you automatically. They do not answer their phone and they just do not respond to a single email. I absolutely do not want a replacement bag. All I want is a refund as I have found another supplier. It was a wonderful service, but their customer service is absolutely awful."

"I needed this rx for my 13 yr old labrador. Fortunately, they had this ! I am SO thankful!!"

"I paid 24.00 for next day shipping for my pup. Received the meds 5 days later from UPS. Terrible shipping service. "

"Raptor’s medicine was delayed because they wanted verification from the vet. I marked the order that they had a previous notification from our vet. I had to follow up on the order which meant that the medication was late reaching us and Raptor missed the medication for 5 days."

"I have purchased from them when I need pet supplies that I'm unable to find anywhere else. I trust buying there and they are reliable. I will continue purchasing from Pet carerx.
Thank you."

"Fast delivery & exactly what I ordered"

"ordering is so easy..love it"

"Ordered a Kong Woozle because my dog had one that he obliterated. He loves the new one more and it cost so much less than my local store! Quick delivery as well."

"They notified me when the food was available. Verified and shipped in a very quick amount of time.
"

"Food came on time and was packaged well."

"Always good, easy to order. keep it up "

"Easy order delivered on time."

"Good overall service. Shipped 4 items in 4 separate boxes but shipping is free so I guess that works for them."

"I had been purchasing my cat's prescription dry food from another online pet products store. Unfortunately they ran out as did my local vet but I was able to purchase it here. This is my new pet care products provider."

"Right now, PetCareRX is the only place I can find the special food one of my cats needs. It is competitively priced compared to the other vendors, but they don't have it or it is hit and miss. I think it is an overpriced item at all vendors, but at least PetCareRX is not taking advantage of the need, as one other company that charges $30 more for the same item does.

(Funny, the words 'it is hit or miss' is being read by the computer on the rating site as a possible vulgarity. I did not read that until the bot pointed out the word I might have used. Who is more vulgar here I wonder?)"