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Product & services pricing
4.00/5
Chance of future purchase:
3.93/5
Shipping & packaging:
3.80/5
Customer service:
3.81/5
Return/Replacement policy:
3.68/5
Featured Review


Verified
5/5

2023-01-29

Excellent Customer Service

"This was my first experience and it was amazing :)"


Verified
5/5

2023-01-29

Cat food and treats

"Ordering is very easy. Notice sent when order is shipped with a tracking number to follow the order making it easy to know when delivery will be made.
I have called PetCareRx with questions on other items and have always received answers I needed.
Thank you PetCareRx!
"

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Verified
5/5

2023-01-28

Great service

"Great service at a great price."

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Verified
1/5

2023-01-27

Package took over 2 weeks to arrive and when received no contents

"The time for shipping was way longer than projected. My pet has now been off their medication for a week. Once the package arrived the box was torn open and contents was missing. I believe this package was from UPS to USPS and our PS location advised they received without the contents."


Verified
5/5

2023-01-27

Good customer care is what I appreciated most.

"Will shop hete again if I need Rx or treatment for my German Shepherd!!"

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Verified
5/5

2023-01-27

Always delivers

"PetcareRX always delivers and does the work of getting vet approval for us"


Verified
5/5

2023-01-26

Happy customer

"I got what I ordered when I needed it at a good price."


Verified
1/5

2023-01-26

Pk

"Way too many emails - I really need y’all to pick one email a week"


Verified
5/5

2023-01-26

Convenient

"Re-ordering was easy and they handled reaching out to my vet to approve my dogs meds. I received constant notification of where the processes was. I didn't have to call my ver or get involved. That was very headache free."

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Verified
5/5

2023-01-26

A great way to save money on pet meds

"First time customer. By joining their program, I will save $ this year on my dog's 3-in-1 pills."

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Verified
4/5

2023-01-26

good but ship faster

"All good, except could have been shipped right away. My dog was waiting patiently"

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Verified
1/5

2023-01-25

POOR Customer Service - every department blames each other

"Purchased prescription dog food. Tracking has it Out For Delivery now for 6 days. Called Fedex and they said it was lost and to contact seller for re-delivery. Contacted PetCare RX and representative said they would ship another bag out. Three days later I call PetCare RX and come to find out they NEVER shipped it since their delivery dept said it was out for delivery. Again I explained it was lost and was instructed to call and schedule another shipment. Pet Care RX said they can put the order through but it's up to shipping dept to ship it. In which they will not because it shows Out For Delivery, even though Fedex says it's lost. Representative cannot contact shipped department, could not locate a manager, and will try to resolve the next day. So now I'm out of Prescription food, but they don't care. Worse customer service I have experienced in 30 years. DO NOT GET A MEMBERSHIP, DO NOT BUY FROM THEM! UNRELIABLE AND NOT WORTH THE MEMBERSHIP!"

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Verified
5/5

2022-11-26

Playology balls (small)

"Only place I could find my little guys small playology balls he loves!! Fast shipping and a pleasure to buy from "

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Verified
5/5

2023-01-24

Adequate service.

"Items were on time, undamaged, and what I ordered. Can't ask for much more than that."

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Verified
2/5

2023-01-24

I am considering stop using it and advise friends to not pay for it

"While the prices of the medicines for the dogs are a bit lower, they need confirmation from my veterinary which is taking them weeks to get because they are sending them faxes. The cost of the insurance to cover this service barely evens out with the discount which by now is troublesome because we cannot get them.
I will probably suspend the insurance that includes PetCareRX and advise friends against getting it.
"

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