ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
3.93/5
Shipping & packaging:
3.80/5
Customer service:
3.81/5
Return/Replacement policy:
3.68/5
Featured Review


Verified
5/5

2022-11-01

Fast, accurate

"First time buying here and was very happy. "


Verified
5/5

2022-10-28

Good prices

"Excellent service, able to track packages and delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2022-11-01

Still haven’t received my order

"Been 11 days & haven’t received my order. So my dogs are late on getting their Heartworm meds. Customer service sent out another order but not sure when I’ll get that one either."

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-10-31

Thank you!

"I really appreciate their follow through with my pet's vet to get the medication he needs"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2022-10-30

Package was a wreck!

"Two of the Revolution applications were CRUSHED . Never again. "


Verified
4/5

2022-10-30

Great except shipping.

"Everything about Petcarerx is good but for one thing. They will ONLY ship with FedEx. FedEx packages do not show up about 25-30% of the time, yet are marked delivered when you track it. The problem is not just with Petcarerx, but other shippers who use FedEx as well, and not just our packages but others. The pack and ship place in our town told me they changed suppliers (where they buy their boxes, bubble wrap etc.) simply because the supplier shipped exclusively with FedEx. They described the exact same problems; packages tracked as delivered yet not received, packages left at random places other than their business etc. We’ve found our dog food a 1/2 mile away from our house under someone’s mailbox, at the end of our driveway at the bottom of the mountain where they put it out, and we’ve had the dog food taken by bears and ripped apart by roaming dogs and coyotes. All because of the negligence of FedEx. As long as Petcarerx has FedEx as the only shipping option I can’t give them 5 stars."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-10-30

Excellent customer care

"Glad to have the customer care team work so hard to get my order fulfilled quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-10-30

Quick Delivery Even with New Rx

"I received the item quickly, even with PetCareRx having to contact my vet for a new scrip. The item I ordered (meloxidyl 200 ml) was out of stock at many of the online pet pharmacies I have used in the past (what's up with that??), but it was in-stock at PetCareRx and at a very competitive price. All in all, this was a great experience!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-10-30

Fast Service

"Great Pricing and fast service."


Verified
4/5

2022-10-30

Delivery

"Delivery takes a little longer than I would like, and dog food bag is always very oily. But the savings is worth it. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2022-10-30

Every package is damaged

"I order Science Diet in cans for my dog. They always come damaged. I have to throw away 2-3 cans and use a lot of damaged cans. When they ship they do not add any extra room so it is only 1/16" of cardboard away from the cans. The worst was when I ordered a bag of dry dog food along with 3 cases of cans. They put them all loose in a big box and it came all smashed up.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-10-30

Delivered as promised

"My order was delivered as promised on time "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-10-29

Sentinel delivered

"My pup has her meds and I am pleased. Nothing else to say as nothing else matters!"


Verified
1/5

2022-10-29

More of a hassle than what it was worth. Still don't have my pets medicine.

"More of a hassle than what it was worth. Still don't have my pets medicine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-10-29

Good service

"Confirmation with vet was quick, delivery was also quick—and, unlike other vendors we've recently purchased from, the flat of 24 cans of expensive Rx canned cat food arrived in good shape. The last two, from different vendors, arrived with cans so badly dented that some were broken open. "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Likelihood of customers making future purchases