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Product & services pricing
4.00/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.80/5
Customer service:
3.80/5
Return/Replacement policy:
3.65/5
Featured Review


Verified
1/5

2022-06-16

Never received

"We ordered some dog food, but never received it. Also, was not notified that it was on back order until I called them a few weeks after ordering.
"

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Verified
5/5

2022-06-16

Excellent Customer Service

"Gabriella was super helpful enrolling me in the rewards program, the products shipped quickly and my cats are protected from fleas. I am so grateful for the friendly customer service and the speedy help.
"

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Verified
5/5

2022-06-15

Great experience from shipping to customer service

"Amazing ! Will use again thank you for all your help "

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Verified
5/5

2022-06-15

Prescription Food

"Petcarerx delivered on time as promised"

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Verified
2/5

2022-06-15

Very disappointed

"Good thing I wasn't ordering a RX prescription!
It took over 5 days to get my order just READY to ship.....
I won't make this mistake again by ordering from PetCareRx.com !!
"

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Verified
5/5

2022-06-15

Excellent customer service, fair prices

"They had what I needed and customer service was very helpful "

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Verified
5/5

2022-06-15

always tops

"Prior experience showed me the way to continue with them. Always great to deal with. Don't hesitate."

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Verified
5/5

2022-06-15

Great service!

"Fast delivery and good customer service "

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Verified
5/5

2022-06-15

Best prices!!

"I thought PetCareRx had the best prices and then they made it even better!! They offered me a free one year subscription to their PetPlus membership and I save even more!! So happy I found them!! Fast shipping too."

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Verified
1/5

2022-06-15

Irresponsible, cat died!

"I placed an order for medications for my cat who was in very delicate condition regarding in an infection. I placed the prescription with the company, they reached out to my veterinarian and got a busy signal, my veterinarian stated they never received the call. The prescription was never filled I never received it and I paid for 24 hour shipping. My phone the company late the next day asking why I had not received the medication they told me they left a message and the veterinarian never called them back. I reconfirmed with my veterinarian that they have not received any calls from Pet Care RX nor any pharmacy regarding my pet. I called Pet Care back instated what my vet had told me about not receiving a call. They said they would reach out again and ship immediately overnight. The next day I still did not receive the prescription. Here it is 3 days after my cat's surgery she has an open wound she doesn't have her pain medication or the antibiotic I ordered from this company. Yes three days of suffering my cat was howling in pain. The veterinarian was kind enough to provide me with small portions from their own personal office which they would normally not do. Unfortunately my cat suffered from an infection due to lack of antibiotic and passed away in my arms. This company killed my cat basically. They lied to me about calling my veterinarian twice and leaving a message. They lied to me twice stating the medications would be sent and I would receive them within 24 hours. Don't trust this company. Please I beg you find another. They do not deserve a blessing."

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Verified
5/5

2022-06-15

Great service and prices

"We are ordering special dog food for our bulldog with severe allergies. The food was well priced and arrived as promised. Good follow up from the company too."

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Verified
5/5

2022-06-15

Ordered specialty cat food

"Website was easy to use and I was always kept up on the status of my order. Delivery was also quick. "

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Verified
5/5

2022-06-15

Great service and prices

"Always great customer service! "

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Verified
5/5

2022-06-15

Fast shipping / Excellent price

"Fast shipping / Excellent price!"

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Verified
5/5

2022-06-15

Very Fast delivery!!

"PetCareRx is always on the ball! They contact my vet if needed and ship super fast!"

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