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Product & services pricing
4.00/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.80/5
Customer service:
3.80/5
Return/Replacement policy:
3.65/5
Featured Review


Verified
5/5

2022-06-20

Excellent Customer Service

"Very please I found you. Great service, great price."

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Verified
1/5

2022-06-20

Box poorly taped-delivered totally open!

"Packaging was horrible! Tape not securely attached to box-delivered wide open with no receipt. You could see. The tape didn’t adhere to the box except in two small places-it all released in transit. Product in box but not sure I want to use it."

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Verified
1/5

2022-06-20

Horrible service

"I ordered a 34 lb bag of puppy food by mistake. It was for a new puppy and I found out I had ordered the wrong kind. When I received it I asked if I could return it. I was told yes but I would have to pay for the shipping. That's totally ridiculous. Shipping back a 34 lb bag would cost me more than I paid for the food. If this was CHEWY they would have credited me what I paid and told me to donate the food to my local humane society. You need to take a lesson from them. I will NEVER order anything from PETRX again. I did donate the food to my humane society even though I did not receive a refund.

Shame on PETRX
"

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Verified
5/5

2022-06-20

Excellent service

"Delivers on time, continues hard to get thru to vet"


Verified
5/5

2022-06-20

Great Service

"PetCare RX is a great company to deal with. They have a broad selection of medications, as well as a fair selection of toys and dog food. I really like the convenience of getting my pets' prescription medications through mail service as it saves having to make a trip to my vet just for meds, especially when they are 20 miles from where I live. When I need a refill, they contact my vet and get my pets' medications shipped to me in a timely manner. I usually have same within three to five days of requesting a refill depending on circumstances (Ie when they have to contact my vet for a refill sometimes it takes a little longer as they have to wait for the prescription to be sent to them from the vet). The prices are reasonable; no more than what I would pay at the vet's office and most of the time are cheaper. I also like the fact that they send you reminders when you are running low on a prescription. I would highly recommend getting your prescription medications for your pets from PetCare RX."

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Verified
5/5

2022-06-19

Great job

"Great experience with quick delivery."


Verified
5/5

2022-06-19

Excellent customer service

"Item ordered arrived quickly and accurately. Prices were good! "


Verified
5/5

2022-06-19

good

"easy to order and all came right away. already put 2nd order in."

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Verified
5/5

2022-06-18

Fulltime RVers traveling with an older dog

"PetCareRX was very accomodating getting our meds and support items to as needed in a timely delivery! Made our lives so much easier and our Doberman enjoys his delivery. Thanks!"

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Verified
5/5

2022-06-18

Dependable

"Great product always works!"

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Verified
5/5

2022-06-18

Great!

"Great products at an affordable price!"

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Verified
5/5

2022-06-18

Excellent

"Fast service. Careful, safe, well packaged rx. Great communication with customer service making sure my pets got what then needed FAST! Great prices too!"

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Verified
5/5

2022-06-17

Quality Service

"I have had nothing but excellent experiences with PetCareRx. They contact my Vet's office when necessary, keep me frequently updated on the status of my orders, have unbeatable prices, and orders are delivered quickly!!!"

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Verified
5/5

2022-06-17

petcarerx = happy pets!

"Recently ordered from PetCareRx and received fast shipment, reasonable pricing on products and will reorder as needed. Super great website that is easy to navigate and much better overall than competitors. We are pleased w/ email updates from PetCareRx to advise on sales, shipment, etc. We are a repeat customer- Thx to PetCareRx! "

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Verified
1/5

2022-06-17

Prescription Took Too Long to Verify - I Had to Cancel Order

"I unfortunately cancelled my order because it took several days for my prescription to be verified. I was able to successfully purchase the prescription cat food from another online vendor (Chewy) who accepted my copy of the prescription. I initially ordered at this website because it was out of stock at Chewy. Once 3 days had passed and petcarerx had still not verified my script, I realized the food was back in stock at Chewy which made me cancel the order. I had listed two veterinarians and both were opened during hours during this 3 day window that I was waiting. I am sure PetCareRX employees work very hard to get these confirmed timely, but my pressing need for the food made me turn elsewhere. The employees were able to cancel the order before a charge was made. There were some delays in response to my email requests and it was difficult to reach an individual on the phone. Thank you for all you do for our pets, again I know you all work very hard and it is likely a staffing issue. "

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