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Product & services pricing
4.00/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.79/5
Customer service:
3.80/5
Return/Replacement policy:
3.64/5
Featured Review


Verified
5/5

2022-04-18

Item arrived on time

"Item arrived on time and was as described."

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Verified
4/5

2022-04-18

Shipping and product misinformation conundrum

"Unfortunately, the dog food I ordered ( Canine Caviar) was misrepresented on the website; it said the bags were 24 lb bags but they were actually 22 lbs. And, I ordered 3 bags, so that meant 6 lbs. less and then I was charged for shipping, which was suppose to be free. So, I contacted the company and they were going to have the escalation dept. contact me to resolve the issues. Well, days went by- nearly a week- and finally a sweet young lady, by the name of, Natalia contacted me. So, I thought she was calling about my situation but, she was calling in regards to purchasing the yearly pet care rx membership and knew nothing of my problem.. Long story short, she listened, very attentively, and with the assistance of a supervisor refunded my shipping and extended the membership offer to me for two of my three mini dachshunds to compensate for the misinformation about the product line. In today's world, it was nice to have a company that cared and resolved an issue. Having owned my own business, customer service is of utmost priority to me. SO.... Thank You Pet Care Rx. for caring about your customer satisfaction!!! So, this is a pretty impressive company to do business with!!!!!"


Verified
2/5

2022-04-18

They really want you to sign up for that membership

"This is my first experience with this company. My cat is picky and I couldn’t find her food locally or the place I normally order from so I ordered one case of food just to see how it goes. It was good that they had what I needed but they seem to have a higher price. They also go for the hard sell on a membership they offer. I’ve been contacted a few times about it and it’s rather annoying. "

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Verified
1/5

2022-04-18

They compromised my credit card

"I made a purchase next thing I know I got multiple charges for various amounts within a short time by the company. Take your business elsewhere"


Verified
5/5

2022-04-17

Easy pet prescription ordering

"Once set up in system orders are breeze."

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Verified
4/5

2022-04-17

Had product which was good, "hard to find"

"Took a bit long to deliver but otherwise, good"

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Verified
5/5

2022-04-17

Reliable

"PetCareRx is always reliable and I appreciate the notifications if there is a delay in my Vets response. "

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Verified
5/5

2022-04-17

Easy ordering and prompt delivery!

"It was easy to find what we wanted on the website. The ordering was a no brainter and the food arrived very quickly.

Yea!
"


Verified
5/5

2022-04-16

Great communication and delivery!

"Ordering my dog's monthly medicine was a breeze. Kept me up to date on delivery status and met my expectations. Thanks! "

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Verified
1/5

2022-04-16

unbelievable inept service

"emailed back and forth 10 times and the information I sent was disregarded every time and they contacted me with the same question I kept answering"

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Verified
5/5

2022-04-16

Quick delivery

"Quick delivery and great stock. We had trouble finding our food, but PetRx had it in stock and delivered it quickly. "

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Verified
5/5

2022-04-16

Great

"Very fast! Good experience."

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Verified
5/5

2022-04-16

Great customer service

"Orders normally ship quickly. Customer service is awesome. A real person takes your call right away."

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Verified
5/5

2022-04-16

Excellent service

"Easy website to use, reasonable prices, speedy delivery, package arrived in perfect condition"

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Verified
5/5

2022-04-16

Excellent service

"Friendly, prompt service."