ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.78/5
Customer service:
3.80/5
Return/Replacement policy:
3.64/5
Featured Review


Verified
5/5

2022-02-18

Fast Shipping

"Was easy to order and pick up was quick and easy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-17

Fast and friendly and very helpful service as usual.

"Pet Rx is the best and the cheapest one out there on the market better than chili and better than 800 pet meds. Unfortunately poncho I deleted his account I’ve been with Pet Rx for years now my girlfriend I got her involved with her dog Coco and hopefully I’ll be getting another dog soon so I will be getting more stuff from you in the future thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-02-17

Incompetent

"I placed an order and 2 days later received an email that there would be a possible delay. I replied to the email cancelling the order since we needed the cat food and was unsure when it could be delivered. I made a phone call to customer service to follow up as soon as they were open. An unsatisfactory experience. Was told they would not cancel. The item was delivered to Fedex two days later and delivered to me 5 days later.

Six days after receiving my cancel email I received an email apologizing for the delay and advising I could return the product if I paid shipping.

Incompetent, bad customer service.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-17

Recommended on all levels

"Great prices, items as described, fast shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-17

They were amazing

"I didn’t have any issues whatsoever. It went very smoothly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2022-02-17

Don’t recommend

"All of the product was expired by an entire year! I don’t recommend this website "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-02-17

Great purchase!

"I received exactly the pet food I was looking for, at a GREAT price and fast shipping. I will definently be a repeat customer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2022-02-17

The worst

"I ordered meds from this place and I ordered them NDA and then they never came so I called and they were like we are sorry but it happens but I didn’t pay extra for that to happen my dog is very sick with a wound and I paid for this to happen and all I get is sorry. I don’t need your sorry I need this medicine so it finally came 4/5 days later so if that is NDA count me passed off ! No offer to give money back or anything just sorry. As my dog stayed sick. Thanks for nothing. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-16

Excellent service!

"We are very happy with Pet Care RX. The service was prompt and excellent. We will use them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-04-28

Prescription Meds

"I have been ordering prescription meds for my dog for one year from PetCareRX and have saved approximately $1,300 so far. I pay about 60% of what my vets charge for several medications after paying the $100 annual fee to be a PetPlus member. The drugs are delivered in a timely manner, and when there are issues such as a backorder, the company notifies me right away and lets me know when a backordered drug is back in stock. I will continue to use PetCareRX for all of my dog's prescription drugs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2022-02-16

Gabby’s food

"Everything went smoothly. "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

Verified
5/5

2022-02-16

In Stock!

"Needed Hills feline k/d pate for 15 y/o on RX diet & when everyone else was out of stock but You had it! Thank you and my Boo man "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-02-16

Good service but slow shipping

"I ordered my prescription on February 4th but it didn't arrive until February 14th. Otherwise service was great. It was difficult to track the package online."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2022-02-16

Never received the item that was ordered.

"Not good. Abcdef geeeeee. Bye bye."


Verified
5/5

2022-02-16

First purchase

"First but not the last purchase. I’m very pleased with the whole experience especially the value and quality of the products. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges