"Everything about the process was easy and people were helpful. The only thing not that helpful is that they send my vet a fax request for the prescription approval. If the fax machine is busy they won’t try again for 2 days. I had to call the vet and give the vet PetCareRx phone number to get my order approved. That isn’t a good business process to have that rule in place"

"Average product but poor communication and no notice about shipping. Every other place provides shipping timing and method details, but nothing here. I could not get through to customer service for over a week. Yet in that time, I got a ton of robocalls about buying new stuff and an excessive amount of spam email. No thank you. I will use my regular pet store for all future purchases. "

"Quality cat treats at a reasonable price and these were the freshest ones I’ve ever purchased "

"The two places I usually order from were out of my cat’s food. I panicked! I continued my search and found your website. So glad I did. No disruption in my cat’s routine thanks to you! "

"Ordered large collar.. received med.. called and they asked me to take pic of collar and send…said they would correct.. received ANOTHER med collar .. called again.. now waiting (3 days so far) as they were now going to check if warehouse had any large"

"Order as expected. Thank you"

"Charged my card and didn't deliver the product.
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"Wonderful online shopping"

"I called in about a return under a special circumstance and they have twice told me someone would call me back, they never do. "

"i felt the messages about the pet plus program were at best confusing, at worst misleading. after. i placed my first order with it and had already paid, i got an email there was a weight limit that my order surpassed on free shipping. this was mentioned nowhere when i signed up. and two of my cases of fancy feast were canceled post order-not because they were out but because they said they just don't give more than that at once.
they don't mention that after a year you will be charged $174. i had to inquire about that. and the only way you can notice of near the year date, is to find a barely noticeable little box that says "check if wish notice 3 days before renewal".
my order was damaged in transit-i never got it. and when i called for refund, i was told i'd have to wait until ups got the order back to them--for i all i know ups may never get it back to them if the box fell apart. i had to wait a day until a manager was in and then it still was a big hassle. and when i told them i wanted to cancel petplus at that moment even if it was free, the woman tried to tell me i'd owe them money on the order i'd made under it. i said "I NEVER GOT THE ORDER". oh. but even if i had, that would make no sense. why couldn't you order under petplus but later change your mind about the program. would that mean if you canceled near end of year, they'd try to charge you back for everything you'd ordered under the program?
the whole interaction with this company did not feel good or up front."

"Have to look for another supplier "

"Great service.. Fast delivery."

"I love the convienance and the prices are better than buying from my vet. Customer service is great.
"

"The order came quicker than expected. Would order from them again."

"The cat litter I ordered was delivered on time and in good shape."