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Product & services pricing
3.99/5
Chance of future purchase:
3.90/5
Shipping & packaging:
3.79/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2021-11-12

Reasonable prices and prompt delivery

"I never expected to purchase non RX products from this company, but carries holistic bully sticks my GSD loves and best price I was able to find anywhere!"

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Verified
5/5

2021-11-12

Fleas begone!

"This product works fast and effectively!"

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Verified
5/5

2021-11-11

Great staff helped me greatly!

"My fat fingers typed in my address incorrectly so FedEx couldn’t deliver. Rep fixed it and it was delivered the next day!"

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Verified
1/5

2021-11-11

Very, Very sorry I even tried this purchase

"From the minute (literally) I clicked "complete my purchase" I was more than disappointed. My phone rang it was Christina from petcarerx .... requesting a call back about an order number [which at that time was unfamiliar and it wasn't the one assigned to the order I just placed] ... I called back and immediately canceled the order, but apparently, she wasn't listening. So when UPS attempted delivery it was summarily refused {I already had the item from another merchant for less, wtf}. I have requested a full fair refund but will not know if they complied until I get my monthly statement. So i kept it all screen shots of phone logs all emails (yata yata yata,) IT SIMPLY ISN'T WORTH THE TIME and just think I grew up on Long Island... sorry company."

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Verified
5/5

2021-11-11

Great Service

"They were excellent to work with and product arrive in a timely manner as well as they kept you informed of when it shipped and was delivered. It shipped the same day I ordered it."

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Verified
1/5

2021-11-11

Wouldn't contact vet.

"I waited 2 weeks before I just cancelled the order. After the first week they sent me an email saying they hadn't recieved a response from my vet for approval and that they would instead call my vet. Messaging my vet they got back the next day saying they got one fax the day before and sent it back with approval. Still a week went by with no change in my order. Sending them a message they said they never got a response to their fax and that they would call my vet for approval, something they said they would do a week ago and still hadn't done. I cancelled my order and found it somewhere cheaper that actually called my vet for the approval."

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Verified
5/5

2021-10-12

Worked well

"Arrived on time and great communication"

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Verified
5/5

2021-11-11

Helpful

"There was a problem with the vet information and we were able to correct the address and vets name "

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Verified
5/5

2021-11-10

They emailed when food was back in stock

"I get prescription dog food but the manufacturer can't keep up with demand. As soon as it was available PetCareRX emailed me so I could order more right away."

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Verified
5/5

2021-11-10

Had just what I needed

"PetCareRx had the cat food I needed when my prior supplier did not. They shipped it promptly. The cat and I are both quite happy about it. I'll be back."

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Verified
5/5

2021-11-10

Finding a product that no one had ,was a surprise ,it was very nice and they really needed it

"I was very happy with someone having something that no one else did, it was always on back order! Thank you very much!!

"

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Verified
1/5

2021-11-10

No notice of renewal cost

"Petcarerx billed me $239.95 for yearly renewal for my two dogs. I was not notified of this upcoming charge in advance. Bit of a surprise! A heads up on this would have been nice, plus I would have put it on my credit card rather than directly out of my bank account.
"

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Verified
5/5

2021-11-10

Petcarerx came thru

"Needed to change shipping method to a faster method. Petcarerx got it done!"

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Verified
5/5

2021-11-10

Highly recommend

"Great prices, great customer service!"

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Verified
5/5

2021-11-10

5 stars

" I did come across some problems, and your customer service was so helpful and we were able to complete my order. Thank you so much "

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