ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.98/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.81/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2021-09-09

Great service

"Ordered, delivery was quick."


Verified
5/5

2021-09-09

Fast reliable

"Always good service
Appreciate not having to carry heavy bags of dog food
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2021-09-09

No confirmation email, cat food cans damaged

"I did not receive a confirmation email from the company. After waiting one week, I coincidentally got an email with my confirmation and tracking, never a response to my direct email. Food cans were damaged, some even leaking. We’ve ordered plenty of canned food from other suppliers and this has never happened. ALL of the cans were damaged. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-09-09

Fast shipment and good packaging

"The order was shipped quickly and packaged well and arrived in good condition at a fair price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-09-09

Thanks

"Faat delivery, and well packaged. Thnks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-09-08

Always out of my dogs’ food

"Chewy always has the food in stock, however, pet care rx is always out of stock or cancels the order. Very disappointed since we pay a fee each year."


Verified
5/5

2021-09-08

Saved the Day

"My cats only eat this flavor of Fancy Feast - better know as cat crack. It's almost impossible to find it in a store or online. I will be a repeat customer. Love your packaging, too!"


Verified
1/5

2021-09-08

Disappointed

"We ordered from you because you had the food in stock we need for our senior dogs. You advertised a 25% off coupon and texted me the code. Your website refused it. None of my texts or emails questioning this have been answered. We are returning to Chewy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-09-08

Timely Service

"My cocker spaniel takes a heart medication twice daily. I delayed in ordering it one time so I was concerned about the RX arriving in time. From the time I ordered it to the time I received it only took three days. To me, that is exceptional service!"


Verified
4/5

2021-09-08

Fine experience

"Customer service was very good. Delivery time slightly long, but not unacceptable. Product as expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-09-08

Great experience

"Thank you for promptly delivering ordered product at good price!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-09-08

PUUUURfect for Fur Babies

"PetcareRx is perfect for shopping and Delivering all products for the Furry animals."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-09-08

Tigger

"Arrived in the nick of time ! My cat’s happy."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-09-07

Great experience

"Great price and shipping was fast"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-09-07

Quality product

"Package well. Did not have to wait long for the delivery."