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Product & services pricing
3.98/5
Chance of future purchase:
3.91/5
Shipping & packaging:
3.81/5
Customer service:
3.80/5
Return/Replacement policy:
3.63/5
Featured Review


Verified
5/5

2021-09-10

Great service no issues

"Order shipped and delivered on time. Great price, too. I will order again in the future. "

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Verified
2/5

2021-09-10

PetcareRx did not deliver and cannot deliver

"PetcareRx told me twice to order our dogs food from them and twice they told me they couldn’t get it. My gripe I is that they let us believe we could obtain this product when it clearly was never available. My dog has inflammatory bowel disease and needs this food. This made it even more upsetting. The company they were ordering from , Royal Canin, has been unable to deliver for months and is apparently permanently « out of stock. »"


Verified
3/5

2021-09-10

Awesome customer service but unsatisfactory delivery timing

"I switched to pet care RX from a different pet food shipping company and was really happy with how charming and helpful the girl I spoke with in customer service was. Shipping took for EVER, even though it was advertised as 3 days and I wasn’t informed/updated until a week-ish after my order was approved.m. I think there is a supply issue with pet food lately, which I understand, but I communication about the shipping delay could have been better."

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Verified
5/5

2021-09-10

"We got our pet meds very quickly"

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Verified
5/5

2021-09-10

Great!!

"Petcarerx delivers quick! Especially when I needed my pets meds ASAP! They were on top of getting my vet’s approval "


Verified
1/5

2021-09-10

Only got 2 cases of Royan Canin out of 4 cases ordered; still not resolved

"I made 2 phone calls to PetPlus since I got emails saying that 4 cases of Royal Canin were charged to my credit card and delivered. I was told there were known problems with Royal Canin shipments, but that the order WAS coming. No comments from PetPlus about how long to reasonably wait. Yesterday I got email notifications that the order of 4 cases was delivered and completed and, of course, a satisfaction survey. I called PetPlus customer support and was told they put a note in to let RC know that I only got 2 out of four cases. Again, no ownership or setting expectations from PetPlus. I asked how long I needed to wait before calling PetPlus again since there was no forecast set for successful completion of this order. PetPlus customer support only focused on what they will do; not on setting customer expectations & how to successfully resolve the situation to meet the customers needs."

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Verified
5/5

2021-09-10

happy tails

"order came just in time for my puppies"

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Verified
5/5

2021-09-09

Fast delivery

"Everything was great. The ordered products were delivered fast and promptly."

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Verified
5/5

2021-09-09

Very Pleased

"All went well. No problems whatever."


Verified
5/5

2021-09-09

Quick & Simple

"I enjoy purchasing my dogs' flea medicine via PetCareRX not only because of their great low prices but also because it is super quick and simple to place an order. They contact my veterinarian, should he need to be contacted, and process my order fast. My order is typically shipped the next day and I get my items within two days after that. I am very happy with the service PetCareRX offers."

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Verified
5/5

2021-04-02

A+ on everything.

"Great service. Fast shipping and packaging was very well done. No problems at all. All was as it was suppose to be and I will be buying from them again. I'm telling all my friends to buy from them. Getting I Vet's authorization was a breeze as well. "

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Verified
5/5

2021-09-09

great

"The workers that take orders are absoutely wonderful. Prices are great"

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Verified
5/5

2021-09-09

Product received as expected

"Product received as expected"

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Verified
4/5

2021-09-09

Responsive

"Delivered food on time and easy to work with."

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Verified
5/5

2021-09-09

Service and Shipping was Great:

"Great talking with the folks and finding out additional information at PetCareRx and everything is good."

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