ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.00/5
Chance of future purchase:
3.94/5
Shipping & packaging:
3.83/5
Customer service:
3.85/5
Return/Replacement policy:
3.74/5
Featured Review


Verified
4/5

2024-03-03

Cancer meds Palladia

"It came early. We were really concerned that it might be late because online it shows it wasn't due to arrive until monday. If there was any kind of a delay at all this cancer medicine medication would have been really late. It actually came on Saturday which was wonderful. But we were stressed.l"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2024-03-03

1st order

"PetRx was lovely, but FedEx was annoying."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-03-03

Not what expected

"product smaller than expected, Do not like being called on the phone prefer E mails only"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-03-03

Awesome service!

"Our sweet dog requires prescription food-- they processed our order quickly and also confirmed the Rx. The large bag of food was sent quickly ! Best service we have ever had with prescription food. "


Verified
5/5

2024-03-03

Great Customer Service

"I tried to order Trifexis, but was denied by my veterinarian. PetCareRX was very helpful in informing me of this and allowing me time to sort this problem out."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-03-03

On time and at a great price!

"On time and at a great price!"


Verified
5/5

2024-03-01

Long Time Customer

"PetcareRX has excellent Customer Service and very competitive prices - especially when using a coupon. I have used them on a regular basis for over 20 years for all oof my pets who have had ongoing health issues requiring daily medication. "


Verified
5/5

2021-10-20

I love PetCareRx!

"They are always so helpful and friendly. If I ever have a question or issue they are on the spot to assist."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-01

Heartworm Medd

"Always easy and quick to order dog meds online!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
3/5

2024-02-29

Purely Fancy Feast cat food

"I ordered six cases of the 2 ounce purely fancy face white meat chicken, and when I received my order, they sent me the 1 ounce appetizers which is half the amount for the same price as the 2 ounce I called and inquired about it, and they said that was all they had, and after explaining it was half the amount of food They would not reduce the price and said that that was the price of the appetizers which was not what was advertised, they issued a pick up, and I returned the food. I was very disappointed in the transaction, and was expecting what I ordered. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
3/5

2024-02-28

Shipping is taking to long

"The Customer Service staff have been excellent too work with and very understanding; however, the delivery has been over three weeks. It's apparent the medication was lost when it was transferred from UPS to USPS. they had new wait 7 business days, plus one extra day due to President's Day before calling again to reorder and now I need to wait for the new shipment. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-02-28

WRONG ORDER

"I ordered one case of chicken and one case of beef Science Diet dog food. I got two cases of chicken. I called company, and they said they could not help.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-02-28

Puma & Mufasa

"Great customer service and quick delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-02-28

Personalized Support

"Reminded me of refill dates and ensured reasonable pricing. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-02-28

order perfect

"came very fast. great price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process