ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.76/5
Customer service:
3.74/5
Return/Replacement policy:
3.60/5
Featured Review


Verified
5/5

2023-11-02

Easy

"Order filled and was delivered in a few days"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-11-02

Very happy

"Good experience and good prices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-11-01

Excellent Customer Service

"Had a few hiccups trying to complete my order and the customer service representative was great in solving all issues."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-11-01

PetcareRx came through for me!

"I was having trouble finding the cat food I usually get from a competitors website but was repeatedly being told the item was out of stock. PetcareRx had 2 bags and sent them to me immediately—so no more worrying if I would have to gradually move my cats to a different food. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-06-01

No Problem...

"If an order comes with shipping damage, PetCareRx always makes good on it. Customer service is great! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-01

Sentinel

"Before coming to petcarerx I was paying over $30.00/per month for flea and tick and heartworm preventative. Now I am so pleased with Sentinel once a month chew preventative for $50.00 for six months! Ships for free. Arrives in about a week. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-01

Great sales, fast shipping

"Smooth transition. Affordable with promo code. Very happy with my purchase. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-10-21

Great service

"I have purchase items from this company many times and always have had great service. I have even been called on the phone to make sure everything I ordered was what I wanted. Followups are rare from any company. Was impressed through the last year how good things have been. At this moment I have $7.50 in cash-out points and a mailer that came to my door with a $5 off anything anytime. Great kickbacks.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-31

prompt

"I have both a special diet dog food and a special treat sent automatically to me every 3 weeks. They're always on time or early, so I never have to worry about running out of food for my dog."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2023-10-30

Package never arrived

"Package lost in shipment. Next time maybe ask for the review after delivery?"


Verified
1/5

2023-10-30

Didnt recieve

"Order was placed on oct 14th where isit?"


Verified
5/5

2023-10-30

Love this company!

"Prompt and effecient!!!!!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-29

Great customer service

"My order had not been delivered when promised and when I checked, it had been sent by USPs, and it looked like my order had been lost. When I called customer service, they also checked and agreed with my conclusion. She told me that she would send another order and I should receive it within 5-7 working days. This time, the order had been sent by UPS and I received it within a few days. Thank you to customer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-29

Purr-fect

"A+ I’m a repeat customer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-29

always satisfied

"came in record time/ I am satisfied"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process