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Product & services pricing
3.97/5
Chance of future purchase:
3.92/5
Shipping & packaging:
3.75/5
Customer service:
3.74/5
Return/Replacement policy:
3.60/5
Featured Review


Verified
5/5

2023-10-10

Great price fast delivery

"Very pleased with great price and fast delivery. "

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Verified
5/5

2023-10-10

Great service

"Great service and super helpful. "

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Verified
5/5

2023-10-10

Topnotch service!

"Affordable prices, fast shipping, great communication. Feels like there are caring humans at PetCare Rx, and not workers tossing items in a box. Highly recommend!"

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Verified
5/5

2023-10-10

Great service, lotsa products

"Looking for best price on catnip banana; guess who had it at 1/3 the price from anywhere else?
While shopping noted you also had a wide range of dry cat food that I can't get locally so decide to buy some of these to see if my cat will like these.
"

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Verified
5/5

2023-10-10

Happy customer

"Great service and products, very happy with price "

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Verified
4/5

2023-10-10

Love the company, but shipping needs work.

"I've been using PetCareRX for almost a year now. It's been a good value, and I have no issues with their service or products. But the shipping needs work. They ship UPS to USPS, and while I understand that it's a long way from New York to New Mexico, my shipments always seem to get stuck in Texas for several days before they make it here. I can handle a 7-10 day turnaround and can plan for that. But several times, it has taken 10 days or more. I currently have a shipment outstanding for 12 days now. This, to me, is unacceptable. "

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Verified
1/5

2023-10-10

Bummer

"Purchased a Large Knog Flyer with the words "Large" in the top left corner of the product. I was sent a Small Flyer because the word "Puppy" was in the description. I did get a refund but had to pay for the postage due to their mistake. Don't believe this: "At PetCareRx your satisfaction is guaranteed. " Also don't believe this either: "Please note that we refund shipping costs only if the return is the result of our error, and the entire order is returned.""

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Verified
5/5

2023-10-10

Great service!

"I received my pet’s meds faster than I expected, thank you very much!"

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Verified
1/5

2023-10-09

Zero communication

"I placed an order for my pets food. Received a confirmation email for said order. Typically ships out the next day. Checked order status and it displays shipped, yet no tracking was available. One week later I call to check on the status as my dog is now down to just a few feedings. I was told to give it a few more days. I then mentioned to the representative that I noticed the funds were taken from my account, then refunded so why was I refunded. She had to look into the order further and proceeded to tell me that the product was not in stock. No email, nothing stating that. If I look on my order status now, it states that the order was shipped, which is false. I had to cancel the autoship and buy elsewhere and was more expensive. Very disappointed as I pay for this membership to receive discounted pricing. "

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Verified
5/5

2023-10-08

Prompt, correct, Thank you!

"Easy to navigate through the Melaleuca Retail Partner app! And Loyalty Shopping Dollars!!!"

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Verified
1/5

2023-10-08

Delivered really late

"I ordered two bags of dry food for my dog on Sept 25th and the delivery date said it would be here in Tacoma, Wa on October 2. I ordered in advance to plan out the rationing of my dogs current bag of food. Well October 2 comes around and I was notified that the order was delayed due to “weather.” I saw the package of food was coming from the east coast and checked the weather and there was no snow or storms to warrant the delivery being so late. I assumed the late delivery would be a day or two but it turns out it was 6 days late! The dog food arrived October 8th. I had to go buy another bag of food on top of the two other bags that were supposed to be delivered. I’m just bummed because I tried planning ahead to get my dogs food delivered in time. Now I’ve spend even more money all to just go out to Petco to buy the same bags of food since the delivery didn’t arrive in time. "

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Verified
5/5

2023-10-08

Wonderful place to do business with.

"Great service and knowledgeable workers. "

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Verified
5/5

2023-10-08

Very satisfied

"Everything arrived just as described.
Shipping was fast and my puppy was thrilled!
The 'stick' is holding up fairly well considering she's extremely hard on her toys.
Will purchase again in the future.
"

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Verified
3/5

2023-10-08

We ordered some items, but don't know where they are!!

"On September 23rd I ordered some dog food and treats for our two Boxers and only one item has been delivered. I've been back to the website a couple of times, and some of the items have "preparing shipment," while others say fulfillment. So far after two calls and not hearing back from them, and one email (with no response yet) I have no idea of what is going on with our order. In the email I asked to have the items credited back to my credit card, if they couldn't ship the items I ordered. And no, not a one was out of stock at the time I placed the order."

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Verified
5/5

2023-10-08

Just in time

"I have been having trouble getting what I usually feed Griff. I finally found what I needed in a mixed pack. I ordered the mixed packs and got them just in the nick of time. Thank you!
"

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