"I was able to find everything I was looking for at a reasonable price and got an even better deal by using a coupon code!! "
"Pet Mountain has awesome deals for all animals, not just cats and dogs. I get my guinea pig supplies here as often as I can and I love the occasional email coupons sent. There's also new items offered too."
"Your prices and shipping are great"
"Was very easy to make order."
"Good prices on the products I buy. I did send an inquiry via e-mail a few days ago. I haven't gotten a response back. Still like your company."
"I am a member and portal owner of shop.com. I used to buy my products from PetSmart. Recently, your competitor PetSmart is no longer affiliated with our online portal. So I needed to find another vendor who was an affiliate to my shop.com portal When I did the search in our portal, several pet vendors were available. Pet Mountain's online look is more inviting than the others. I can find quality, name brand and affordable products for my pet babies. Thank you for being an affiliate of shop.com and thank you for your amazing online pet store."
"Don't have time for this really--BUT we have had great service from Pet Mountain--we buy fish food for our koi pond- Great"
"Easy to use website and shipping reliable"
"Always a good experience however I could not find where to enter my coupon code."
"❤️that Pet Mountain carries the Swing Ring!! I’ve ordered this item in Bulk before with no problems. This time around, I’m placing my Bulk Order for the 3rd time! First time... I was sent the wrong item. 2nd time, Order was canceled (due to being out of stock, even though I just received an email notification saying it was back in stock). Hoping 3rd time’s the charm!! & Order will ship. Fingers crossed!"
"I placed an order June 4th, it's now the 10th and their tracking info they gave me is bogus and hasn't been updated since the 6th. I can't get a hold of them to get an approximate delivery date. I ordered kitten formula and it's urgent I get a date of delivery. I will never purchase from them again!! Poor shipping, poor customer relations, they put you on hold with no way to contact them. No wonder they have an F rating with the BBB. I should have checked their first."
"Beware! This retailer added charges after order was placed. I qualified for free shipping after spending more than $50. Then they added some sort of additional charge for $11.96
I have contacted them about what this fee is and they will not respond. I have tried to return items and no response. Looks like a way for them to get around free shipping. Not pleased. Take your business elsewhere."
"I placed two orders at Pet Mountain. On the second, Pet Mountain was advertising a 10% discount on Google. However, when I submitted my order, only a 5% discount was available. I still submitted my order (I needed the items and it was past COB), but followed up with an email requesting the advertised 10% discount. I also took a screenshot to prove it had been advertised.
The next day I received an email response from Pet Mountain customer support, saying that they were only offering a 5% discount. I checked, and they had taken down the Google ad offering 10%. The email response completely ignored the fact that they had advertised a discount of 10%-- didn't even deal with the issue.
If customer service had at least been honest and said something like, "We forgot to take down that ad" or "The ad was in error", I could at least understand. To respond by silently pulling the ad and ignoring my request was completely dishonest.
I followed up by email twice after that, but both emails were ignored. I will not deal with Pet Mountain again, although their prices are generally decent. I would prefer to deal with a reputable dealer that does not lie about the existence of an offer and then ignore me. "
"Great price for what I ordered! "
"Found my item and ordered in less than 5 minutes. Yeah for me!!!"