"So I ordered this product late Thursday night when I discovered that my fish's tail was breaking in hopes of preventing him from getting fin rot, I drop $20 on next day shipping figuring it would be processed Friday and be here Saturday. But apparently next day shipping really means 3 day shipping. And because of the delay my fish ended up actually getting the fin rot I was trying to prevent. I could have saved my $20 at this point and just paid the $6 for normal shipping or even go out and get it if I knew the service and shipping would be this horrible. And when I tried to confront them about this problem with shipping they all but in words told me to just deal with it though I paid for next day and it certainly wasn't next day.
So if paying $20 for next day shipping and getting it 3 days later wasn't enough when I finally did get the package and opened it I found the box for the filter beaten up and damaged. I have yet to test the filter itself to see if its damaged but I can assure you I am never using either petco.com nor any petco service every again after all this."
"So far petco is one of the best for buying live fish and corals. rtust me on this. All other websites are ripoff."
"Very disappointed with Petco.com. Their website is not up-to-date when it comes to actual inventory. I ordered a bird cage which showed as available. I received an email the next day indicating that the cage was backordered. I received several update emails for about 4 weeks after I had ordered indicating that it was still on backorder and then received an email that the order had been cancelled. Their policy is to automatically cancel orders for items which have been on backorder for 21 days. Talking to a customer service agent and a customer service supervisor was not helpful. They will not reinstate the order because the item is no longer in stock, although it states that the cage will be back in stock on 6/25/2012. The only suggestion was to reorder when it comes back in stock but they would NOT guarantee that it will actually be available and shipped out even though the website may show it as back in stock again. Bad policy regarding automatic cancellation and lack of good customer support. "
"I ordered a hamster wheel on sale. I found a coupon for 10% off and applied it to my order. It was only after I placed the order that I noticed they charged me sales tax that equaled the exact amount of my discount. State of Michigan sales tax is only 6%. I wasn't sure why they charged me 10% sales tax.
Fortunately they had a button right there to cancel my order, which I did. It wasn't as if the cost was too high, I just found it suspect that they were charging such a high tax rate that just happened to be the same amount as the "discount" they offered.
Customer service contacted me on their own and was very friendly in explaining that they have to charge sales tax for online orders in states where they have retail stores. I understand that much, but I never got an explanation as to why the amount of the sales tax they charged didn't match the tax rate of my state. No matter. Cancelling the order was quick and easy."
"Horrible! I ordered a glass terrarium that came broken, I asked for a replacement. And a second item was not properly represented on the website and didn't meet my needs and so I needed to return it.
They couldn't do anything until getting word from some unknown vendor who was really responsible for the order. I finally had to give up and dispute the charges through my credit card company to get them to do anything.
This totally caught me by surprise as Petco is a national company with brick and mortar stores everywhere. I've been shopping online since 1998 and this is the first time I've ever had to work a dispute through my credit card company (as a long time online shopper I'm also very, very careful).
Overall, I strongly recommend AGAINST using Petco.com.
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"I've been shopping at Petco for a few years now and am very pleased. The people are always so friendly and willing to help you pick out dog or cat food and answer a million questions if you have them. I also take my dogs here to bath them and I love the self-serve that only costs $10 and that includes the shampoo as well. I'm a happy customer!"
"awful company. Ran a sale and then cancelled my order. didn't give a reason. didn't offer to do anything about it. do not use. Should have read their resellerratings.com review first. my bad. Find anyone else."
"They ship the products quickly, generally in pretty good condition. Most of the items arrive after ~4 days.
However, they backordered an item without telling me. They should list that information on the website before I am charged. I have no idea when I will get that product."
"Great sales and free shipping. Came super fast in 2 days! Everything was great."
"Dealing with this online retailer was a nightmare! The item I purchased had an inadequate description, causing me to order an item that ended up not suiting the purpose for which I bought it. When I went to do one of their "EASY" store returns, I got a rude shock. NOWHERE during their checkout process was it revealed that if you choose to pay using a Paypal account and return an item purchased online to a store (to avoid paying return shipping fees) that they will issue the refund ONLY in the form of a store credit. But the store in my area did not carry anything that would suit my purpose. And I was informed that the store credit would not be honored at Petco.com! So I was in a Catch 22. The CSR I spoke with adamantly insisted that the only way I could get my Paypal account refunded was to pay to ship the item back to the warehouse, which would have been very costly, as this was a heavy item. Only after making several phone calls, insisting on speaking to a supervisor, and threatening to open a dispute with Paypal did they relent and agree to have FedEx pick up the item at their expense, and return it to the warehouse so that I could get a direct credit to my Paypal account. Unbelievable! Online merchants need to spell out their policies clearly to avoid running into this kind of problem with customers!"
"Ordered four items from Petco. One item was a Avian Adventures Mediana Playtop Bird Cage. After not shipping the cage for seven days I called Petco's customer relations in the Phillippines and was told the cage was backordered and would not be available until mid or late November. I told the service rep that I then wished to cancel the order. Later that day i reviewed my order on my account for the items that was ordered and it still reflected that the order had been sent to the warehouse. On the 20th of October I called their customer relations in the Philippines again and talked to Rep Chinny A. who informed me the Bird Cage had been canceled and she sent us an email reflecting the order has been canceled. The order for the bird cage still showed being sent to the warehouse which is in China. So I called back and talked to Rico, who said he would check and call us back. He failed to call us back. I talked to Supv Patty on the 22nd in the Philippines who said she would send us an email confirming Chinny A's email, however the email was never received. On the 23rd I called and talked to someone named Ormand who said he would check with the individual who handles the items in China and call us back at 2:00 P.M. to make sure the item had been canceled. He even told me to be sure not to be on the phone at 2:00 P.M. so the call would go through. He failed to call us back. I have called Petco's CEO in San Diego, Ca and am still waiting for a call back LOL. Since the email for Chinny A. we have received two emails dated Oct 21st and 23rd from Petco stating that the bird cage is in back order status and they will ship whenever it becomes available. Needless to say if we are charged for the cage, all the info we have will be turned over to our States Attorney General's office. Good luck if you ever order anything major from Petco and you decided to cancel, because it will most likely never be canceled."
"Ordered on Friday 05-08-2009, Recieved correct & complete order on Tuesday 05-12-2009. Also found online coupon, got free shipping. PetCo had on sale, for $2.99, PennPlax Ammonia-X (AX-3). I ordered a 2+ year supply. These have not been available for about two years. I had always bought these at local brick & mortar, from $3.99 - 6.99. I bought the last any of them had more than two years ago, I've done without since. The local brick & mortars still don't have, and have no interest in trying to order! I told that manager he has lost my store loyalty."
"Ordered 8 bags of Iams cat food (32 lbs total)and 5 bags of Greenies. The food was on sale and even with shipping included, was $2 cheaper per bag than the local grocery store. Boxes arrived in 3 days. One bag of food looked pretty beat up, but the expiration date is more than one year off so it seems OK. Website was easy to navigate and checkout was painless."
"PETCO had my shipment sent out to me faster then I expected. Everything was in order and early. Excellent service."
"This was my second order placed within 3 weeks. Both orders were shipped the next business day and each were delivered on the third business day with normal shipping. The only issue I have is that shipping can add up with PETCO. I used a coupon code for a discount off the total price, but that along with free shipping would have been a big help. Each order I've received from PETCO has been correct and packaged well. As for their prices, they generally are on the lowest price end for name brand items that can be compared with at other pet supply stores, especially when PETCO has its sales.
The only minor issue I have is with their website. Some product descriptions are not very detailed and make it difficult to determine if it is what I am looking for. In some cases, I found the product on a competitor's website in order to get a detailed description that would help me decide. They also offer the ability to see a picture of the product, but in some cases the picture shown does not match up with the product (e.g. Pet Gold Pan Liners)."