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PhotoFramesPlus / Smith Family Stores

67 reviews
4.48 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Return/Replacement policy:
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Verified
5/5

2011-07-19

"First time buyer and very pleased. Never thought I would find such a unique gift. The dragonboat engravable award is the perfect gift for our Dragonboat captain. As well, with the symbolism behind the award and its emphasis on team work and execution, I'll be ordering another 2 for corporate gifts. The only minor complaint is that stain of the wood in the picture was a bit darker, more of cherry wood stain whereas the one I received had a ligher stain. Overall, very satisfied. Lastly, I did have some questions about shipping and call customer service. The lady I spoke to was professional and courteous."

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Verified
5/5

2011-05-31

"i scaned the favour on-line store market and this website is one of cheapest ones i found that was very reliable and had pretty much excellent reviews.
my order took 10 days from placing order till arriving to my mail box (weekends included), the only thing that made me not give this website 10/10 rate was that my favours arrived slightly moved inside its packaging that will give me the trouble to open its packaging and set the product properly and close it back again (150 favours) but i believe that the packaging design of my product is to blame and not the website (i ordered kate aspen's feathering the nest salt and pepper shaker).
other than that the product came just as i expected (accurate description was provided in the website) and it was packaged very safely since it was fragile.
all in all, i really recommend photoframesplus to anyone wants to buy elegant and budget wise items in a quick.
"

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Verified
5/5

2011-05-25

"I had one photo frame that was cracked."

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Verified
5/5

2011-05-13

"Great service. I can't believe how quickly my order arrived. They were just what I wanted and expected. I would definintely order from this site again."

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Verified
5/5

2011-05-06

"My wife and I ordered a motivational plaque for our nephew who graduated from college. We are very happy with our choice
, the product,and the service!
We would recommend them highly!
"

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Verified
5/5

2011-05-05

"I am very pleased with the silver-plated engraved pocket calculator that we received. The engraving is clean and professional. It will be much appreciated by the recipient."

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Verified
5/5

2011-04-29

"Received our order of gift wrapped cheese spreaders with a wine cork handle for my daughter's wedding shower thank-you gifts (we are using a wine and cheese theme)today and we were so pleased with the items and pricing. The packaging is excellent and the items were as good if not better than shown. Payment and processing was easy and the items were shipped very quickly with quantity discount. We are so glad that we found this site and will definitely order again!! "

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Verified
5/5

2011-04-23

"The album I received is beautiful and well constructed. It was packaged well for delievery and arrived quickly."

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Verified
5/5

2011-02-26

"So pleased with my order! I had shopped around scoping prices out for my item for a month. The best price I could find and the customer service was great!"

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Verified
5/5

2011-02-19

"The items came in quickly and the price was, by far less then other places. Thanks for the merchandise. They are lovely and packaged with great care."

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Verified
5/5

2011-02-17

"Great!! the only thing was that I wanted both pieces engraved not just one"

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Verified
5/5

2011-01-07

"Quick, prompt service. Item exactly as described and well packaged for shipping. Good value for the money. "

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Verified
5/5

2011-01-06

"Okay, I never come back to sites to write reviews, but I just have to brag on you guys! I ordered a decanter for my boyfriend as an anniversary gift and it is absolutely gorgeous! It arrived 5 days early (awesome!) and the custom engraving looks beautiful. Thanks for great service; I'll come back again! "

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Verified
1/5

2010-12-12

"Terrible service. Never answered my emails. Forgot to tell me that it would be 4-6 weeks before they shipped and still hasn't shipped. Now my order is on hold and they won't answer my emails. Never ordering from here again. Can't believe the delay and poor customer service. Filing a better business bureau complaint as well. Where is my stuff????"

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Verified
1/5

2010-11-30

"Warning: Do NOT buy any items from this store if you want to get them on time.

Thier 4-7 day shipping policy is more like 2-3 weeks.

They say 4-7 days shipping on the wesbite, but that is not the case. It took almost 3 weeks before they even shipped my one item and that was after I contacted them multiple times to find out what was going on. All I got was excuses as to why I didn't have my item on time. They did give me back my shipping costs, but that doesn't make up for receiving the item more than 2 weeks late and not having a present on time.
"

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