"I ordered a crystal clock for my sister & brother-in-laws 50th wedding anniversary. I called the toll free number, as I wanted to have it engraved. The person on the phone was very friendly and professional. She kept me informed via email of my order and sent a picture of the engraved item for my approval. The order was shipped promptly. I would highly recommend this company."
"These personalized votive/shot glasses when they arrived exceeded my expectations! They are of high quality, not cheap glass and the imprint is very nicely done. To that end, the pricing cannot be beat anywhere on the net! I am very happy with these favors and I am sure they will be treasured long after the reception is over. Thanks again!"
"Customer service and communication is the best. I worked with Janet. She was able to expedite my order and get it to me when I needed it. I made a mistake on my order and neglected to take a discount. She went back to Paypal and gave me my discount. This company works for your business."
"I had been looking for a unique porcelain cake topper for my wedding cake. I've been to several sites and found what I was looking for, but was unwilling to pay the asking price. I then stumbled onto PhotoFramesPlus website. They had the cake topper that I was looking for at a great price. From here allow me to break down the pros and cons:
Pros:
1. The price for the item I purchased was excellent.
2. After placing the order I had a quick question so I called customer service. Their representative was not only informative, but very courteous. I want to add that after my order was put through I received a call from them the following day because I had entered the incorrect CV code from my credit card (I had inadvertently transposed a number). The representative stated what had happened and wanted to verify that in fact it was me that placed the order. I've never had a merchant who was so careful regarding security I was impressed.
3. The item arrived on the date indicated on my invoice (via FedEx tracking number).
4. The item ordered was even more beautiful than the picture on the site. Don't get me wrong the photo was nice, but to actually see the cake topper in person was awesome. The craftsmanship and detail is excellent and the color is like it appeared in the picture from the site.
4. The package came well wrapped (Styrofoam, box, bubble wrapped all correctly fitted into the shipping box) in my opinion this was important. That action proved to me (along with the treatment I received from their customer service) that PhotoFramesPlus cares about their integrity, reputation and strives to carefully package their customer(s) purchased items. Ladies as a fellow bride I'm sure you can understand when it comes to items we fall in love with we tend to get emotionally attached to it and when we find it for the right price and if it arrived damaged you'd be hurt or a bit miffed. This is why the careful packing of my cake topper meant so much to me.
Now for the cons:
There wasn't any.
OVERALL EXPERIENCE: EXCELLENT"
"Had such an incredible experience with PhotoFrames, especially with their rep, Janet, who went out of her way to make my life easier. She is the greatest and the item I purchased turned out to be a perfecr gift for my heart surgeon!
Will definitely buy from PhotoFramesPlus again and again!!!!
Rosanne"
"Products ordered were even nicer than depicted on the web page. I was about to order a similar product from a competitor that was double the price but not as nice."
"Excellent service, fast delivery, sculpture was secured wrapped & shipped."