"The clarity of the product was not what was shown in the picture."
"Not pleased about the return experience."
"Save your time and money and AVOID THIS WEBSITE!!!! I purchased a $500 locket for Mother's Day and it did not shut (it popped open and stayed open) and had adhesive on it. I phoned customer service 3 times already and have not had this issue resolved! The locket looks SO POORLY MADE it's embarrassing to give this as a gift. I am STILL WAITING for customer service to respond to me. They are probably swamped with complaints! Wish me luck!"
"Wrong print was used to engrave the pendant I ordered."
"Website was very easy to maneuver in "
"Very easy to customize an order"
"My delivery came in well before the estimate, and my wife was pleased with both items."
"IF WE CAN GET IT NEXT DAY AND IT IS QUALITY.. THEN YOU JUST MADE A FUNERAL DIRECTORS DAY "
"one of the most easiest and quickest in placing a order very satisfied"
"My son had one of your medals before and loved it. He lost in the last fire and your website made it super easy to replace. Thank you."
"I placed my order on 5/5 and still have not received it! I contacted the company and was told that I should be patient! There is absolutely no reason that this item should not be in my hands by now unless USPS decided to walk it here…….which I would t be surprised.
I was guaranteed delivery by Mother’s Day….which is today.
If I don’t receive it by later this week I will be asking for a full refund. "
"I was worried that the backgrounds wouldn't work. I even tried calling multiple times to ask with no answer. But the website was clear that all backgrounds would be removed unless requested otherwise. All of the backgrounds were in the pictures"
"Not a **** product. Was pleasantly surprised with product. "
"Hi, I paid extra to have a dog tag and chain delivered to me the weekend that just passed. I received the order, the dog tag looked great, but there was no chain in the package. This is for a gift this week! I emailed you last night and no one has gotten back to me yet. I also tried calling three times today to just be kept on hold and not having a person pick up the line. "
"I ordered a pair of earrings labeled "Zizi" (a nickname) What I got looked nothing like "Zizi." It looked like a #3 and the rest was unintelligible. We notified customer service and sent a picture. Someone got back to us in a day or two and promised they would rectify it. It has been a week and we have yet to hear back. But so far, you did not deliver. I continue to wait. Nancy G "