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Product & services pricing
3.63/5
Chance of future purchase:
4.50/5
Shipping & packaging:
3.98/5
Customer service:
4.38/5
Return/Replacement policy:
3.75/5


4/5

2025-01-01

Comfortable!

"I have been looking for new pillows and these were at a hotel we stayed at, I looked at the tag then how to purchase them for my husband and me. They are perfect!"

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3/5

2024-12-29

Broken Zipper

"The pillows are extremely comfortable, no issues with the two king-size so far. The queen size that arrived ripped apart at the zipper the third night I slept on it."

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Rep reply posted 2024-12-30
A rep from Pillows.com, ChelseaPillows, has responded:

“Hi Sara! Sorry to hear 1 of the pillows had a hole. Can you please email sleepbetter@pillows.com so we can fix this for you. Best, Pillows.com”


5/5

2024-12-28

Easy to navigate thru website

"Easy to search what I was looking for. Many options to choose from "


5/5

2024-12-25

Chanukkah Gifts

"We order our pillows because we always liked them when we stayed at Holiday Inns. We will be opening the box that they came in very soon as they are our holiday gifts this year. I know they will be perfect."

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5/5

2024-12-23

Same great product as several years ago

"One of a few items that seems to be same quality as the pillows I ordered before the pandemic.

Thanks for great product and service.
"

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5/5

2024-11-30

Great Buy

"I wanted to get a Pacific Coast pillow after a stay at an Omni hotel. I was able to get the last Pacific Coast feather pillow and it was on sale. The Pacific Coast pillows are much more affordable on Pillows.com than other sites. My order arrived quickly and was packaged very well. I am sleeping so well now."

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5/5

2024-11-22

Great pillows!

"Shipping was quick and I'm really enjoying the pillows! Thank you! "


5/5

2024-11-05

Soft Luxurious Experience

"I purchased the Holiday Inn Soft Support Pillow and he Restful Nights Eqyptian Cotton Mattress. The pillows are fluffy and so comfortable. I thought that I should have purchased a thicker mattress pad, but find pad add so much comfort as well. I feel like I have upgraded my sleeping experience to a higher level."

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5/5

2024-10-02

Happy to find you!

"We were happy to find a source for the quilted blanket that were looking for. It was on a hotel bed where we were staying and we decided to try and find one.
Because it’s often ordered by the hospitality industry, it was hard to find a source that would sell a single blanket.
So glad to find Pillows.com and great that we could support a veteran owned business.
"


5/5

2024-09-28

Sleep

"This pillow is perfection!! "

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5/5

2024-09-25

Great pillow

"Easy ordering experience. Fast shipping "


5/5

2024-09-03

Combo Pillows

"I had a very good experience and ordered my pillows with confidence . I am very glad they offered a combo package with both a Classic and a Firm, I would have been very disappointed if I had ordered 2 classic pillows, I personally prefer the Firm and it is fabulous!"

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2/5

2024-08-20

Flat pillows

"Very flat and doesn't stay fluffy. I put them in the dryer and the still go completely flat while sleeping on them, which causes a lot of neck pain."

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Rep reply posted 2024-08-21
A rep from Pillows.com, ChelseaPillows, has responded:

“Thank you for your review! Please reach out to us at Sleepbetter@pillows.com so we can help you with a free shipping return or exchange for a more supportive pillow.

Best,
Pillows.com”


5/5

2024-08-18

Perfect pillows

"I love my feather pillows! Shipping was lightning fast! Pillows are perfect!"

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5/5

2024-08-04

Have loved these pillows for years!

"New Indulgence pillows for my 5th wheel! Love these pillows!"

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