"Visiting my Niece in Lancaster,PA. She booked one nite at hotel for 3 of us to enjoy the pool their. Hotel had 4 pillows to a bed. Only needed one & no folding either. I dug out the tag & took a pix. Some time after I got back to Bronx,NYC, I ordered one!"

"Took us forever to find these again, and these are identical.
They're not under the Charisma name, but they are an exact match!"

"I just love my pillows. They make such a difference in my level of sleep comfort! I wish I had them a long time ago."

"Very good. Order did take long time to deliver."

"I had a great experience working with Emily T., shipping and returns were speedy and I now have my new favorite pillows!

Thank you! "

"Great company that stand by their product."

"Love my pillow. Wonderful arrival time."

"Pillow was a lhg large firm. Pillow came surprisingly fast. Is soft and comfortable as expected from the ihg brand"

"Initially had issues with my order, but after speaking with the owner, I was informed about several computer issues they were having. I've now received my order and testing the pillow. If feel good, but I'm not sure it's firm enough for me. "

"Have slept on Pacific feather pillows for many years. It’s time to replace the current set. Spent the weekend in IHG hotel and was impressed by the feel and quality of the soft/firm pillow set, and, while quite expensive, thought we’d try them.

I had an initial problem with failure of tracking system to the website link, which was addressed quickly and competently by customer service.

Pillows arrived quickly, and are as described, two separate levels of softness marked by pillow piping color. Very comfortable, sleeping well! Hoping they hold up well, with care.

High cost, despite 5 and 10% discounts, is the reason for 4 stars.

Thanks."

"Pillows arrived on time and in good condition "

"Easy to order. Love this comforter so far. "

"Ordered my pillow and received it on time as was given with tracking number. Very helpful video was sent to me in the meantime about how to fluff the pillow to get as much fluff/air into it as possible. Also ordered the pillow protector which I feel for the price should have been included but maybe people have one for their old pillow which can be used. I was looking for something that was a little more firm and may address that later by adding feathers to it. I tried to match the heavier/more firm pillow that was in the hotel (Hyatt Regency) but this was the closest I could find."

"I have always had a hard time finding a pillow that works for me. They're usually too thick and I wake up with a kink in my neck. Eventually they get to where they're so flat that they could be used better as a rock. I was staying in a Holiday Inn Express as I usually do and I have always liked their pillows. So I decided to do a little investigating and remove part of the pillow case and pillow protector so that I could see the tags and find the information I needed to locate the pillow online. I found it on pillows.com and ordered it. It is the best pillow ever! I liked it so much that my mom had me place an order for two more pillows for her. I don't imagine that I will need another pillow for sometime but when the time comes, I definitely will be ordering from pillows.com again. I would also like to mention that they are very quick and shipping and getting the product to you."

"The pillows I ordered were delivered okay. I wanted to return them for different pillows but I couldn't get the company to send me a UPS label. Also they do not answer their phone or return calls. The customer service is horrible. Do not purchase from this company!"