"I'm reading other reviews and I agree. Yes, This is EXACTLY what Pinnacle Micro / EZ Systems does. They advertise low, tell you it's out of stock then raise price. They "claimed" to have emailed me 3 times but I never received an email to confirm the order or to cancel it. But today when I called to check stock on the very item I ordered, the one they said was out of stock, suddenly found that it was in stock and told them I'm going to report them to the BBB, I received an email within minutes! The email claims they didn't have it in stock last week but now they do. I don't believe it for a second. They are as dishonest as the day is long. "
" I ordered my Dell keyboard on Pinnaclemicro.com and I must say! I loved it! It had all it's keys and it worked perfectly fine for being refurbished. It was packaged nicely. It came on time and I never had a problem with my order. The price was reasonable. Since, I had such a good experience from this website, I told my father, who's a techie about it!
I will be back to them soon, after I complete my project!"
"I recently purchased a Dell DRAC-II Remote server access board for my latest project. I was looking for a deal and I found better than a deal on this item. I was able to get the item for lower price than I planned to pay. It was shipped promptly and arrived earlier than expected. So far, I am extremely happy with the item and will definitely return soon for my next project.
"
"I ordered a: HP Hewlett Packard Refurbished EliteBook Laptop Notebook Computer.
Shipped promptly and in great condition.
It works great, really like it.
I have had no problems with the product.
Fast service.
"
" I bought recently a (Symantec New MEGA) from (Pinnaclemicro.com, Pinnacle, these guys, this company is great and it arrived on time, in good shape, packed well, fast, quickly. I would definitely do business again with them."
"I wanted to buy another flash drive for myself, and I came across one from this seller that had a nice touch to it, so I bought it. It was a refurbished 8gb Robotic-looking flash drive. Upon ordering the device, I received a customary automatic email telling me when it will arrive. It did arrived on time as expected and works fine.
I ran a speed test on the device, and the results were on par with what the normal speed for a USB 2.0 flash drive is. The flash drive has two springs that emerge from the bottom to emulate legs, then has two springs that attach it to the cap to make it look like arms and a head. This means that the cap will always be attached, which is very convenient. The material seems to be very solid as well, which leads me to suspect that it can take a beating. The flash drive also came with a nice case.
Overall, I was pleased with this flash drive, as the design was both cool and solid."
"I ordered an Old refurbished Mac Plus on the December 1st for $261.84. I hadn't heard anything from Pinnacle so I gave my sales rep a call and left a message on December 9. 20 minutes later I get an e-mail telling me they refunded my pay-pal account and another stating the computer I ordered wasn't any good. So apparently they do not refurbish their own equipment or they lie. Funny part is today 12-10-2014 they had another identical Mac Plus that was posted on December 3 and mysteriously this one is $90 more. I got on their chat with a girl who pretty much blew me off and told me that they only sell what their suppliers sell them and at that price. Well tell me how the heck in 2 days a 30 year old computer goes up $90 and my order is cancelled. This is the worst company I've ever dealt with. Crooked as a $3 bill. I hope to hell someone shuts them down."
"I don't know how this company (also called EZSystems) is still in business!! Too bad I didnt read these reviews first! Ordered two routers, was shipped the wrong model number that would not work in my application. Was issued an RMA, returned the items (confirmed by tracking number), and it's been well over a month now that I haven't received a credit for my return, only promises and lies. My emails have not been answered for weeks now, and their call center has nothing but promises, still no refund. In most places this is considered THEFT. DON'T DO BUSINESS with Pinnacle or EZSystems unless you want to waste your time and money!"
"Ordered a SPF fiber module for a switch. Waited a week- no show. Checked order online - it had been canceled. They never notified me that the order had been canceled. They are listing items that they don't stock. "
"I wish I had found this site before ordering from Pinnacle and I wouldn't have wasted my time. Ordered a fuser for my laser printer. It was priced at $82. Paid with Paypal. 3 days later, I received a cancellation from Paypal with no word from Pinnacle. I called them and got this soft spoken Hispanic woman on the phone who said that the part was sold out and that this was the reason that they cancelled my order. I asked why they can't order one into stock and she told me that this wasn't done. I then searched their site again and found the same fuser listed in stock for $125.
This company is one with whom I will not do future business and suggest others beware of their tactics. Note that over the past recent history, they are marked low in service for this and similar poor business practices."
"I ordered Apc Refurbished RACK AUTOMATIC TRANSFER - REDUNDANT SWITCH - RACK-MOUNTABLE - AC 100/120 V - 8 X
and got order confirmation. As of 7/30 nothing received, so I tracked it on their site. It says "order cancelled", no explanation. Says "reasons vary."
No queries from them, no notice from them by phone or email."
"
I have a client needing to replace their existing equipment. This is the part. It shows in stock. Having read reviews with issues, I decided to contact their sales department to verify on-hand quantity. The lady who answered informed me that yes, that item is in stock. I ask her to "verify", before I order. Coming back online a few minutes later, she informs me that "Actually, all the stock they have is already allocated to another customer, and they dont have any more" When I ask why they show in stock then, she tells me it's because they plan to have more in stock. In a month and a half. I inform her that "Those words don't mean what you think they mean..... And I'm not calling back in a month and a half. "
hxxp://www.pinnaclemicro.com/computer/parts.php?g=CT-5072T&elink=sasfile"
"I ordered a refurbished Samsung ML-4050ND printer to have a backup printer. I received a confirmation of my order at the time of placing the order via their web site. The confirmation said the product would be shipped "soon." Two weeks later I contacted Customer Service and was told that the "order was cancelled." I said I did not cancel the order and that the item was still showing on their web site. The Customer Service person said they did not have the item in stock. There are several other comments on this rating site where the person had the same experience. I think what this company is doing is listing equipment that they do not have in stock -- and do not have access to from someone who uses them as a middleman. I checked the web site again on 4/7/14 and the item is listed there - 4 months later. At the time I was told that the item was not in their warehouse I asked that they take the item off their web site as they did not have it. I checked every day for the next week and the item was still listed on the site. After reading the comments here I believe the Customer Service people know what is happening and must be told to play dumb and tell customers "this is an oversight." From so many comments saying something similar, this appears to be a company POLICY - and not an oversight. In the 17 years that I have placed orders on the internet, this is absolutely the worst company that I have ever encountered. "
"I'm still waiting on 2 refunds 60 days later. One for a returned printer and one for another printer that they shipped to me with a broken piece that they had tried to glue together. I'll never do business with them again."
"I'm going to add my 1 star. Ordered a monitor that was out of stock elsewhere but apparently still in stock here for a good price. Shipping was 5-8 days. After 5 days, I emailed to ask for a delivery estimate. Suddenly there is no stock and none expected, and my order is cancelled. They didn't charge my card, but they did waste a week of my time waiting for a product I doubt they ever had."