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Product & services pricing
4.53/5
Chance of future purchase:
4.07/5
Shipping & packaging:
4.29/5
Customer service:
3.57/5
Return/Replacement policy:
4.17/5

Verified
5/5

2004-11-09

"After selling out of a very popular product, they immediately let me know so that I could choose another item. The communication was excellent & very friendly throughout. I received my order from across the globe in a timely & secure manner. All in all, a very pleasant experience. A great place for imports! :)"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Being knowledgeable
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Making decisions on their own
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Resolving problems
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Verified
2/5

2004-09-25

"Well, here's my experience with play-asia. I read all these great reviews, so I decided to order from here. Right after I ordered, I found out that I may be charged additional money for customs and/or import taxes once it got to the U.S., but I should have read the fine print sooner, I guess.

So the next day I got an email asking for me to send a scan of my credit card (front and back), and driver license to verify. I have NEVER been asked this before, so I quickly wrote them back asking them to cancel the order. On this site, the order status is listed as waiting for "Credit Card Verification."

2 days after my initial order, I got a very polite email saying "So, you want us to cancel the order?" YES!!!

Now it's 3 days after, and I get a call from my credit card company wanting me to confirm I knew about the transaction, since they were worried it was fraud. I confirmed, since I do not lie... but the website still list the order status as waiting for verification (the scans I mentioned earlier)... why would they try to bill my credit card if they are awaiting validation?

So... Since the emails were nice, and I assume they will cancel it Monday, I gave it an okay score... but, if you like to order by credit card, I might try elsewhere. I've ordered at least 10 times with this card, and this is the only headache I've had.

[Update] They canceled the order today, Monday, so all seems to have gone well.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products on-time
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Verified
5/5

2004-07-11

"I ordered a couple of games and a controller on there site and am very pleased with the entire experience. On there page once I ordered I was able to see the status of my order and tracking information and before shipping you can cancel the order there or change billing method if you want. My order was on the 6th and I had my order on the 9th with the UPS option which was a little expensive but understandable considering where they are shipping from. For some things they do offer a airmail option that is a lot cheaper just no tracking on that.I was impressed and would definately do buisness with again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Making decisions on their own
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Verified
5/5

2004-07-09

"Excellent reseller - I ordered on June 28th, shipment was sent out on the 29th, and I received it in less than a week. Amazing thing is, it was sent all the way from Asia to VA.

Although not a well-known reseller, Play-Asia is excellent for import video games. Will definitely do business with again.
"

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Likelihood of customers making future purchases
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Verified
5/5

2004-02-11

"After my horrid experience with Buy-Rite, I didn't know where to go to buy import games. I checked on this website to see which places seemed trustworthy. Play-Asia had the best reviews so I decided to go with them to order Dream Mix TV for my Gamecube. The website said to expect a week before this game would ship out. I figured at least there being up front about it so I went ahead and ordered. Imagine my suprise when I received shipment conformation that same day. The game arrived in a week (not bad for coming all the way from Hong Kong) in perfect condition. I will definitely look to them first the next time I'm buying an import game. "

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
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Verified
5/5

2004-01-24

"hello! Posting here, because of the Excellent order from www.play-asia.com. I ordered 2 videogames from them, found there tracking of the package on there site GREAT! Nice way to check exactly where and what your pacakage is going through.

Nice website to browse through, have all your videogames needs. they deal with and dispatch your order very quickly.

I give them 10 GOLD stars.

Best shopping expericence i've had on the net.
"

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Is consumer focused
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
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Speed of web site

Verified
5/5

2004-01-07

"Great international seller, very fast, thanks a lot!!"

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Verified
5/5

2003-12-26

"Very good shop , nothing bad to say , order many times (2 videos game system , many games and some controller/memory card or other) and everything is OK work perfectly(one time i order a scart rgb for ps2 which doesnt work , they send me another for FREE !! :) )
They always answer to my email quickly
I really think they are the coolest and the most
useful shop i have never seen and order
"

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Is consumer focused
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent

Verified
4/5

2003-12-26

"I ordered two DVDs, Musa and Hero. Musa was found to be out of stock even though the site indicated otherwise. I was promptly notified of the situation. An exchange followed between customer service and myself, response time was excellent and very sincere. After straightening the order out, i receieved my dvds 2 weeks later. My only gripe is shipping, 10 dollars per DVD (20 dollars shipping total!!). "

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Verified
5/5

2003-12-24

"I ordered a game and wanted it ASAP. They sent it over the weekend and I got it Monday morning in perfect condition. I didn't think something could ship from China to the US so fast. I am very impressed. This was my second order from them because the 1st order went so well. Their customer service was very nice and helpful, willing to go the extra mile."

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
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Verified
5/5

2003-12-23

"The delivery went of very smooth, the package was shipped on Friday and it arrived me on Monday, although play-asia is probably situated in a permanent stress due to christmas. Thus I have to praise play-asia for the well-organized service, your e-mails will be replied for sure, very nice!

Dirk
"

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Overall product shipping and delivery process

Verified
5/5

2003-12-01

"I couldn't be more happy with my first dealings with playasia. They have fantastic service, amazingly cheap prices, superfast shipping & prompt, friendly email responses.

Highly recommended.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
N/A
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N/A
Customer service being easy to reach
Customer service being trustworthy
Overall web site
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Web site being easy to use

Verified
5/5

2003-11-27

"I brought a Dreamcast RF unit for 99 cents US and it was shipped on the 14th and arrived on the 17th even though it was through Airnamil so I am VERY Happy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-24

"deleted deleted deleted deleted deleted deleted"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Product Returns/Refunds/Exchanges

Verified
1/5

2003-10-25

"They do not respond to pruduct returns. You can forget it if it doesn't work.

Stay away
"

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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
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