"Was able to find the double oven I wanted at a good price, but would have been nice to sort by width (cooktop and double oven).
I also wanted to buy a cooktop but it said I had to call to get the special pricing, but I shop in the evening and noone answered. The sale ends tonight and I planned on buying tonight, so I may not order a cooktop.
Also, I was unable to checkout with Paypal because the checkout page thought I had to enter a credit card number even though I had selected Paypal, so I had to use credit card which I didn't want to do."
"I ordered locally thinking that I would get my products sooner but they are such screwups (Airport Appliances) that I switched to Plesser's for my needs. Great prices and no tax and free delivery!"
"Easy to process with the absolute best price"
"It would not let me use my Paypal account..........Just hope it shows up in one piece. You can ship it after Jan 1, 2017 if possible. "
"Could not confirm @ checkout that: 1. 10 year extended Warranty on listed parts was part of sale; or 2. That curb delivery would be made on or before 12/5.
Could not get anyone in sales to answer phone to confirm the above before shipping."
"We originally had some issues with the delivery and condition of our refrigerator, many of which were not Plessers fault (I found out later). Jeneen, in customer service, worked with me diligently to solve our problems.
My only reason for being between 4-5 stars was the speed of shipping, which is not described as well as it could be prior to purchasing. Website says "quick", but you don't find out until after ordering that that means 2-3 weeks. Fortunately, we weren't in a position that getting the fridge was an emergency! The shipping people were also not easy to work with, but again, this is a different company than Plessers. "
"I needed ny range before Thansgiving and they cam through as promised.I am now a regular customer"
"Free delivery of refrigerator across USA in perfect condition."
"So far, so good! We've just placed our first order, and are looking forward to receiving our new cooktop. "
"But could not get anyone to answer phone to respond to questions about shipping"
"Been looking for a good deal for a long time. Great price. No sales tax. Free extended warranty!"
"Great web site. Great prices"
"Thanks for offering the stove we were looking for at a price that finally made us take the plunge."
"After looking for a French Door Refrigerator for months, I finally found the one I wanted and then began my search for the best price, taking into consideration BBB ratings and customer reviews. I decided to go with Plessers.com, as their customers had the positive experiences I was looking for. I was not disappointed. Unfortunately for me, and in no way a reflection on Plessers.com, my original unit was defective from the manufacturer. The customer service manager, Joline went above and beyond her job requirements, and literally hand-held me every step of the way. I had a replacement unit that was initially delivered with dents (separate shipping company delivered completely wrapped with protection, but there were still dents when unpacked). Joline took a personal interest in my situation, had the second replacement shipped to her first so that she could inspect before it was ultimately shipped to me. She sent pictures, advised me of everything that was happening, and followed up after each step was completed. She facilitated the intervention of Electrolux and escalated my case to the person that would be able to resolve it, without ever abandoning me. Joline is the epitome of customer service, and the type of employee that every company would seek. I now have an amazing refrigerator that I absolutely love, and an experience that will result in Plessers.com retaining me as a customer. I will be looking for my next appliances at Plessers! Thank you, Joline -- I hope your managers know how valuable you are!"
"Great Prices. I don't have an opinion yet about delivery or customer service. Asking for number of floors 4 times is annoying - something didn't "click" with the system. "