"We did extensive research for an online Jenn-Air dealer and pleasantly discovered Plessers.com. My sales associate, Jennifer O'Brien, was very professional with helping us to determine the best model that met our needs. Her follow-up communications were timely and she helped to make this an easy and stress-free buying experience. I would highly recommend that if you need an appliance(s), Pleasers is the place...and Jennifer is your girl. Kudos!!"

"I recently placed my first order with Plessers on 2/14/16 for an LG refrigerator. After doing some research, I decided to try Plessers rather than the retailer I usually use because it seems Plessers had a good reputation and you were advertising free "gold premium inside delivery" (this turned out not to be the case). I already knew there was a $100 LG Trade Up Delivery And Installation Rebate through Neco, because just about every other retailer is offering the same thing, so the additional $100 free inside delivery that Plesser's website said I qualified for sold the deal for me. I placed my order and the transaction went smoothly.

Almost 40 minutes after I placed my order I called their 800 number because I was confused when I receved their email acknowledgment of my order about how the rebate for the $100 "gold premium inside delivery" worked. I was confused because I received this email with three rebate links on it (I knew I was not eligible for one of the three, the "kitchen bundle" rebate).

Two of the links were two different web-pdf pages, but are actually the same exact Neco rebate form. This is why I called the same day after placing my order. I thought there must have been an error, but it made sense at first glance because the LG......"Delivery" rebate seemed to be for your "FREE Gold Premium Inside Delivery", and the "Brand" rebate seemed to be the LG/Neco rebate.

As I said already, I called their 800 number approximately 40 minutes after I placed my order. I was pleasantly surprised when a representative answered the phone because it was a Sunday and I wasn't sure if anyone would pick up. I explained my situation and confusion and the man acknowledged that the website was not configured properly and it is misleading the way presented. He told me he would take care of it and that I would receive another email showing a $100 credit back to my card. I don't remember the man's name, but I know I called on Sun, Feb 14, 2016 at approximately 2 PM, so I am sure with some digging they could find out.
I would have cancelled my order after speaking to their representative on 2/14/16, if it were not for him being so gracious as to promise to credit me back $100.

Here is where my problems with Plessers started......On Wednesday at 2/17/16 12:05pm I called the Plesser 800 number because I did not receive a follow-up email showing a $100 refund on my order. First I spoke to "Gene', who looked in the system and saw nothing about the $100 credit/refund. Once I gather my notes and documents, I called again in a few minutes and this time spoke to Steve. Steve told me that, despite what I said, I was only entitled to one Neco rebate. He then said I needed to speak to customer service about this. He transferred me to Maria. After telling Maria the whole story, she put me on hold but when returning told me that I am only entitled to one rebate and did not agree with me abou the website shopping card, the pop-up, or the rebate email links being misleading. I said fine, then just cancel the order. She said she would and to boot I would be charged a 25% restocking fee. I said I won't pay that. She said it is your policy. I said I would dispute it with my credit card company. She said, "do what you have to do" and seemed unsympathetic, but a short while later she told me the restocking fee would be waived.


My issue is this...I was expecting two rebates. One was the "LG Trade Up Delivery And Installation Rebate" and the other was the $100 rebate for FREE Premium Inside Delivery. But more than this, is the principal of the matter. The truth is that even though they portray it to be so, I did not "qualify" for FREE Premium Inside Delivery. Trying to paint the LG/Neco rebate in such a way as to imply that this rebate was directed toward free inside delivery or in addition to the LG/Neco rebate anyone else from most any other appliance retailer is offering...I think crosses the boundaries of their implied duty of good faith and fair dealing and appears to me as though ther company is acting in bad faith. I expected more from the company given the reputation. I only found out after the fact that two brothers purchased the Plesser store in 2011, and the original family is OUT. It all makes sense now. I believe that Morty or even Sam Plesser would not approve of what transpired here.

It has been days and I still do not see a credit/refund back to my credit card as of now.
"

"We purchased a KitchenAid Dishwasher Model #KDTM704ESS0 from Plessers since our current dishwasher was leaking. We went to our local stores here in Melbourne Florida and looked at all sorts of manufactures. We then went on line and found Plessers and called their sales line. We were greeted by Gene, we spoke about the different dishwashers and with his help we opted for the KitchenAid. I can honestly say that he was very helpful and he explained everything about the warranty and rebate available to my husband. I now have a new dishwasher and I don't even hear it when its running, with my old dishwasher I was able to it hear all the way to my bedroom. I am very happy with our purchase and the way that Gene helped us it is very rare now days to find a good customer service oriented company and employee. Thanks Gene and Plessers for getting us the best deal."

"I purchase Samsung counter depth refrigerator through plessers in December. I hesitate to purchase big item at first since I live in California, but the price is 900 dollars cheeper than local store. I got product 2.5 weeks later in brand new condition. Very happy with the new refrigerator. Purchasing process is easy. No tax . We pay 100 for shipping so they can deliver to our kitchen but I will get my rebate back 100. That means free shipping. Best purchase I ever made, highly recommend this company. "

"I was a little leery of ordering such an expensive appliance from an unknown internet dealer, but the specific range I wanted (Samsung slide-in induction range) was unavailable in my area. Plesser's was very highly reviewed, and Jennifer reassured me that they were an authorized seller and The Real Deal -- and they certainly were! Their price was unmatched; the range was delivered within 10 days; the two gentlemen from the trucking company were kind, humorous, and knowledgeable, and the range is gorgeous! I couldn't have asked for a smoother process or nicer people to work with. Highly recommend!"

"Ordered a washing machine and although it did take almost 3 weeks for delivery, everything else was perfect. Polite phone conversations and the delivery guys were prompt and knowledgeable. Even gave me advice on how to properly install it."

"Purchased replacement refrigerator for kitchen. Pricing and customer service with order was very good. Order placed with Jennifer and she provided excellent service. Delivery company took a long time to get fridge delivered - appreciate that Plessers got involved with delivery service to help get delivery completed. I will say order placed during Christmas Holidays - so I do expect part of delay in delivery was time of year. Overall quite happy with order. "

"Very good shopping experience and prices. Their was a 2 week delivery time frame so I have not received my range yet."

"I ordered multiple appliances from Plessers, for a new home construction. The website was easy to follow and Stephen was very professional, courteous and always responded to my e-mails and calls. Gene was also extremely helpful in offering me the best features in my budget, when I had to change my order. I received very personalized attention, with my needs and budget in mind. They even ordered my appliances and kept in their warehouse until I was ready for delivery. Shipping was free and everything came in perfect condition. I also received help with a number of rebates. I would recommend Plessers to anyone in the future. "

"Shopping experience was great, still waiting for notification of shipment. Order was placed 9 days ago. My fear is that they don't have the product, it has been discontinued and they were only place I was able to find it,"

"This was my second order this season and the process is very clear and consistent. They fulfill the order within the parameters they provide on their site and calling customer service for further details is efficient and available. I would definitely consider a third order!"

"I havent received my refrigerator yet but when i tried to get the credit card so i could buy it 18 months same as cash i was approved quickly BUT it wouldn't take my card. I Finally gave up and called the customer service # and when i FINALLY got to talk to a human being I didn't get any help so I gave up VERY FRUSTRATED and used my own credit card. I now have to go through it again to cancel the card that i couldn't use anyway. I will be more than glad to review again when i get the refrigerator and let you know quality of the frig and the delivery.


Paul"

"excellent WEBSITE TO NAVIGATE.
Good Prices
Friendly Help"

"Fantastic store for the BEST prices with OUTSTANDING product knowledge and assistance. I live in CA I discovered Plesser's online yesterday. I've been in search for a Kitchenaid Oven Convection Microwave combo for the past week. I was amazed at the prices and thought it was too good to be true, I decided to call and speak with them. I called at 4:55 CA time and Jennifer answered, .not only was she extraordinary in her product knowledge but she was very helpful and patient helping me with my order, and keep in mind this was after 8PM NY time.

They have an A+ BBB rating and rated highly on numerous other sites. The order process was smooth and I saved about $400 for ANY other site or store I went to.

Plesser's is my go to now for all my appliances.
"

"Thank you Jennifer for helping us match the perfect 30" French Door Whirlpool fridge to our budget and town house --
Plessers is the best and your Customer Relations skills were outstanding -- We will definitely be ordering from you again -- Great service from ordering to delivery --

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