"I ordered two faucets along with a few other things from PlumberSurplus.com. They later emailed to inform me the faucets were out of stock and they canceled that part of my order. However, they STILL charged me for the faucets. They then told me they were refunding me the amount. But WHY charge me in the first place?? Now, it is 4 days later and my account still doesn't reflect the refund. When I contacted customer service with my concerns, they were indifferent. I don't think I'll be doing business with them again."

"DO NOT DO BUSINESS WITH THIS COMPANY – I ordered a watering-can on Jan 24th. What I’ve received was the wrong color and this after being really specific about the color I wanted (color RED and not PURPLE) > big difference!

Before buying an item online, I always checked customers’ reviews and also feedback on vendors/sellers. On that particular item, I have seen complaints from customers on Amazon.com about receiving the wrong color.

Before proceeding with my online purchase, I contacted Plumber Surplus’ customer service to make sure I’ll be getting the right color. The rep I spoke with said I can’t confirm the exact color because I don’t have any access to our company inventory. He said to add a note when placing my order. I said, I tried but there is no field to add a comment when placing an order on your website. He said to send an email to customer service, which I did twice within minutes after placing the order.

I was also very specific in my emails in regard to S&H fees … If you are sending me the wrong color, please be advised I will not be responsible for any S&H and returning shipping fees.

Following my emails, I received two acknowledgements/confirmations with this comment:

Thank you for contacting PlumberSurplus.com.
I have added a note to your order about the color you want.
Please feel free to contact us if you have any additional questions.
Best regards,
Tony
Phone: ***-***-****

Few days later, I received my shipment. When I opened the box, I was real upset because they sent me the wrong color (Purple color instead of RED). Following this, I got the runaround FOR DAYS from several reps trying to get a PREPAID return shipping label. This was their ERROR and not mines. I called my credit card company to dispute the charge.

Being fed up with the whole thing, I called them on more time to let them know that if I don’t receive the prepaid label as agreed before the end of the day, I’ll discard of the item. I also informed the rep that I’ve already placed a dispute with my credit card company and I will be posting bad reviews on the Internet about the ‘crummy’ service I got so far from their company. Within minutes, I was FINALLY getting an email with the prepaid shipping label. What a waste of time!
"

"Terrible. Ordered a vanity and faucet, paid, only to have my order cancelled. I was never notified my order was cancelled. I spoke with someone on the phone for quite some time and a manager was notified to contact me. The manager never called. When I called back to speak with a manager my request was denied and I was told to use a different company."

"This merchant scams you. Lists with an attractive price then cancels the order when they can't fill it and make a substantial profit. Prices listed on the web are not real, just provisional. I don't see how this is legal. "

"Horrible service. DO NOT order from this supplier. We ordered a faucet and it never got delivered. Were charged for product never received and when we spoke with customer service they told us we could order the same product but would not be refunded our original charge. "

"HORRIBLE! DO NOT ORDER FROM THEM! I order a doorbell transformer and when I tried to track the item no info was available. So I called them and spoke to Aaron Guerra in customer service and he said the item must be lost. I asked him if they could resend over night since it had been over a week, he said no. he advised they would put in a claim with UPS. he then said if I paid $21.95 more they could resend it from another warehouse. I told him to cancel the order and refund me. He then said he couldn't cancel because it was already shipped out....??? WTF??? Needless to say I will NEVER do business with them again!"

"I ordered a repair kit for a Kohler shower faucet. No problems. easy Web Site. Fast e-mail confirmation. Payed with PayPal. Real Easy! Best Price. Easy tracking. Repair kit arrived in three days."

"would not buy any product from this company. the return policy is horrible. We were stuck with a $200 teak bathroom chair that I couldn't get anyone to return. It was a christmas present and wasn't opened until Christmas and quess what......Plumber surplus reply...too bad, tough luck. Would never recommend them to anyone, in fact I will tell everyone I know not to use them. "

"Greetings,
I ordered several small parts from PlumberSurplus.com and the prices are excellent and the shipping is free. I "chatted" with Katie a day after I ordered the parts to get the shipping address changed. Although my purchase was rather small I was treated very well, just as if I was a BIG customer. Dealing with PlumberSurplus.com has been a very positive experience. I highly recommend this company.
Regards,
Sam House, Jr."

"Don't use the seller. They don't stand behind their products. I ordered 2 Kohler items from them, both defective, and they would not refund. One was a flange that had defects appear only after use. They cited their 30 day return policy. It took 2 months of use for the flange finish to start to bubble off and they would't take it back!"

"Ordered three parts for an American Standard water closet and paid $26.00 extra for three day shipping. While placing the order never notified me the two main parts were back ordered. Only found that out two days later to find the back order situation. Went to cancel the order and they cancelled the two BO parts but denied the $2.66 and still charged me $28.00 to ship it."

"I purchased a Little Giant pump (5-MSP} last September. Early in December it failed to operate. I immediately contacted PlumberSurplus.com. who immediately responded and instructed my next course of action--removimg all labels from defective pump and mailing back to Plumber Surplus with their assigned ticket number. I complied, but neglected to include the ticket number but did cite the purchase order number for the pump. This failue to follow instructions proved immaterial as I received a new pump within 6-10 days over the Christmas holidays. I consider the failure of the pump a nonfactor as I've been using the same type pump for over 20 years in my Koy pond. I consider the quick response and resolution by Plumber Surplus commendable! Charles Gandy"

"Very poor customer service. Ordered item 6 days ago and still processing, so I used the chat online customer service option. Rep kept me holding "for one moment" for nearly 20 minutes and then stated could not get an answer on when order would ship. When I told the rep to cancel the order, he/she replied they would have to verify with return team. There's nothing to return because nothing shipped! Concerned about not being credited back on card. Poor service avoid this place!"

"I ordered a faucet from P-S that was listed as a 'Hot-Buy' 82% off. It was confirmed and my AMEDSX card was charged. Order was cancelled. I reorder from a live CS Agent. She CONFIRMED it was available. It was also cancelled. I asked for a supervisor and was promised a callback 3 times (no callback received).
Was subsequenly advised that faucet was not available. Requested a comparable discount on a similar faucet. Was advised that the best they could do was to reduce the shipping on the substitute faucet. I contend that I order a faucet and they accepted the order AND took my money. They are bound to deliver the faucet, or offer me something comparable.
VERY BAD CUSTOMER SERVICE.
BE VERY CAREFUL DEALING WITH THIS FIRM.
THEY DO NOT HONOR THEIR COMMITMENTS. "

"I ordered 575.00 worth of material. They did not bother to tell me that some of the order was on back order. I waited for 2 weeks and found this out. Horrific !!"