"The part that I ordered has never arrived. I would appr6a refund so I can order from se where else"
"I have not received my package or had any updates at all. Very disappointing "
"The item I ordered was not the item I thought I was going to receive. It did not match an existing unit. I now have to return it."
"Good pricing; easy ordering, timely delivery.
Product left in front of house by logistics provider with no notice to customer which cost one star in overall fulfilment process. Will unpack product at point of use when ready. Assume product in container is as ordered."
"Shower head is smaller then expected and water slow is very low "
"Poor quality…wrong size…broken clip…called customer service and was told it was my responsibility and i had to pay $25 for return shipment…horrible experience!"
"They didn't send me a shipment notification email. I had to email them and ask about my order. They did reply though with tracking info. "
"I was able to find exactly the part I needed. The go to place for your plumbing needs."
"We had a plumbing issue in our master and had to replace the shower unit. I found the perfect replacement and ordered. It was shipped the following day and arrived 2 days later. Exceptional service and great quality products."
"Good website, easy to order, great price, and quick shipping....couldn't ask for anything more!!"
"Your web site needs a little work. I had to attempt through various ways to get my order to finally go through. I shouldn't have to select the item using multiple methods and login multiple times to finally find the secret sauce to get the order to go through."
"Easy online experience and free shipping"
"They had exactly what we needed! "
"Correct part shipped in a timely fashion "
"This part comes in a 3 and
4” version. The original was 3”. Your website said it was. It is actually the 4”. However since there was room for the 4, all is well.
Thank you"
"I ordered the wrong color finish on the shower body and they were unable to swap them out for the proper color. They told me it was customer policy. If I knew this from the get-go I would’ve never dealt with them. I would’ve ordered it from somebody local."