"I purchased a tankless water heater from you on January 16th and it was delivered by FEDEX on Saturday, January 20th.
On Monday, January 22, my installer came to install the device. After opening the rather poorly packed box, which already gave the impression that something might be wrong. However, it turned out that the device had already been used.
This is evidenced by Teflon paste on the gas valve and pieces of Styrofoam inside the valve, as well as the lack of protective caps. However, there were pieces of Teflon tape on the water valves. Moreover, the bottom of the box was wet and had a hole in it. Since I bought and paid for a new water heater, not an open BOX, how could you even send something like this to me? I feel really cheated, robbed and still without hot water I don't even know if this device works. And I'm not going to check it because I would have to pay for the modification of the plumbing and its installation. Now I have to return it before it arrives, it will be 5 to 6 days. It will take another 3 to five days before the money hits my account and then I will be able to order another water heater, for which I can wait from 5 days to one week because PlumberStock is not doing exchange, so what it means I have to place a new order. Thanks to this, I have not had hot water for over a month.
"

"I’m installation was easy "

"Finding products was not as easy as I expected. Would have liked to order more parts but, either you don't carry more ag irrigation parts or I just couldn't find what I needed."

"Hey it doesn't fit I reached out to get the item returned I still have received the email instructions. Please assist at your earliest convenience "

"Great product and service today"

"My new sink arrived earlier than expected & in perfect condition. "

"Very satisfied great product and price"

"Good website, good prices, secure transaction, and prompt delivery. I highly recommend."

"Fast shipping and good quality product,"

"I was happy to find my part at nearly 50% off the MSRP, and it was in stock. The transaction was fine and the product was shipped promptly. The only issue I had was the automated shipment tracking process failed, and didn't allow me to track delivery. However, I called Customer Service and the agent was courteous and quickly provided the correct tracking info to me via email, so all ended well."

"I had high hopes with using plumbers stock. I could order directly and have a toilet sent to my house within a reasonable amount of time. It has now been 11 days and my toilet has not shipped. This is very frustrating because it said the toilet was in stock. I am glad I paid the extra for tracking and insurance as this allows me to be able to see each day that it is "still fulfilling this shipment". "

"Also no tracking available."

"Fair price , delivery was good . "

"The best possible way to get my 4 in pipe 2 me!"

"We bought a faucet and the aerator was missing. Contacted customer service. American Standard rep was very helpful in assisting on how to get the part. Other than slow to receive the part which took over a month, but it has holiday season, it was a relatively smooth process. Highly recommend American Standard. High integrity and great service. Thank you for setting the standards and doing a great job! "