"I ordered a Polaris 3900 cleaner hose. The hose I received was in two pieces (broken) and was not the same hose as pictured online. There was no way to connect it to my Polaris either. I called the company to request a refund and was asked if I wanted a replacement. I said I only wanted to return this hose and get a refund. The lady was very kind and told me she could take care of me. I received the return shipping label and instructions. As I read them it said they would have to charge me $15.00 shipping fee and also a 15% restocking fee. WHAT? I called again to the company and asked about the two charges. I said I thought I could return the hose for less and why a restocking fee on a broken part. I was told this was company policy. I have returned the BROKEN hose and hope to receive a refund after all company charges are deducted. I will NEVER order from this company again and I hope others will reconsider before ordering from this company either. VERY discouraged!!"
"They did a very good job, I received the product on time, no damage what so ever. Their customer service team were very professional and they took care of me. I want to thank them for that"
"Excellent pricing. Great customer service. I was so surprised to receive the Polaris the next day. "
"The UPS driver knocked on the door and handed me the box, I unpacked, put it together, and put the Polaris in the water within 20 minutes. Clean pool two hours after that. Great Experience."
"Overall fine experience and good prices. I was disappointed when I ordered and was charged for three pool lights yet only received one. When I contacted customer service via email asking where my other two lights were, I was informed my other two lights were back ordered until late January which is too late for me. So they will credit me back the two pool lights but it’s more work for me and then I have to follow up and make sure it does get credited and re-order lights from another vendor, etc. I just wish I had known that they were on back order when I first place the order. They were expensive so taking that money out of my bank account and having to re-order more lights from another vendor before I had money back in the bank was very frustrating. "
"There was a problem with delivery of this order. I contacted PoolSupply World and they checked out what went wrong and found the problem which they corrected right away. It was the first delivery problem I've had after years of doing business with them and am pleased to say that this experience will in no way change who I order my pool needs from."
"Right part, easy change out, and problem solved. Better price than I found at other options. Thanks."
"Saved 50% on my filter purchase compared to my local pool store!! Thank you Pool Supply World"
"Staff was very helpful!!!"
"Thanks, well keep you in mind for future desires "
"Great prices fast shipping!"
"I ordered the same filter cartridge, at almost half the price of my local pool supply store. Delivered quickly, packaged well. Website easy to navigate. And again, almost half the price for the same item! Would highly recommend~"
"Not only a good price but better design than the original design."
"I have been ordering from the "Pool Suuply World" (PSW) company for several years. They get my delivery out quickly and Landin in customer service has always been very attentive to my needs. I researched several online stores and nothing compares to what I've experienced and SAVED in dollars to PSW. I will continue to purchase here and support this company for as long as I have my pool!!! "
"was told there wouldnt be any return because of fees .the product an o ring, wasnt properly id.ed and that it was my fault thst i didnt ask someone first Landin was the guys name . SO BEWARE NO RETURN EVEN IF ITS THEIR FAULT. what i wanted was R0586300 are you sure that your procedure is fitting and proper?"