"Excellent service.
Nothing but praise for the cordial communication and excellent products."

"I found out about this company from a laptop magazine, checked them out because their deals seemed too good to be true and was then amazed by not only their prices but their service and excellent laptop (the sager 5620 ultra) Where else can you get a pentium 4 2.4 ghz, 512 mb ram, 40 gigs and a dvd/cdrw drive for under 2500? the quality is very nice and the screen is a crisp 15 inch sxga+ TFT display which is awesome for gaming ang movie watching. This has got to be the biggest secret in the laptop industry. I guess if the word was out, the major companies would have lower their prices to these standards and offer the latest hardware constantly ;-) I see people arguing about their dells and gateways and I feel sorry that they were not told about these guys.. their loss. I like the complementary carrying bad and AC adapter. Comes with a 1 year warrenty too so its right up with those big companies in that respect.. except you gotta ship the computer back to california to get it fixed but its worth it."

"This is by far the BEST company I have ever done business with. I will do all my computer shopping with powernotebooks.com in the future. I purchased a Sager NP5620 Ultra. I was promised it would be delivered by April 19 and it was. Donald and Charlotte run a first class operation and give total credit to the True Power in Powernotebooks.com. Thank you SO much and God Bless You."

"Solid product and great service. Donald was more than helpful and made sure my order shipped asap. I just got the notebook and I am in love with it already! I would recommend them to anybody."

"Powernotebooks.com ROCKS!!! I bought the latest Sager Notebook and it is awesome. Donald Stratton helped me a lot, he answered every question i had and responded to all my emails as quickly as possible. He returned my calls. I can't thank him or the company enough for all the great support. If anyone is looking for a laptop visit PowerNotebooks.com, you will not regret it. Absolute great service and products."

"I was a skeptic that they could sell such a "loaded" machine for the price I paid, but they came thru with flying colors. I would refer anyone to them. They were nice, knew their product, and did exactly what they said they would do.
I'm sold!
"

"Before purchasing from PowerNotebooks.com I was suspicious of their '10' rating. Now I understand. Fast response, knowledgeable staff, NO empty promises, Great product, No suprises. This is how its done folks. Other vendors take note!"

"my second time ... and NOT my last tiem doing business with powernotebooks.
they do the job right the first time and don't waste your time. "

"Donald Stratton the owner of this company is a pleasure to talk to and has been very helpful to date. I have had no problems with my Sager 4520 Ultra so far and i am very pleased with the performance of this machine. A person in the market for a quality laptop at a competitive price cannot go wrong in buying from this company. Mehul "

"This has got to be the best company out there! Their customer service is tops. I could not believe how good they were to answere my questions and do everything necessary to satisfy my needs. I would recommend this company to anyone wanting to buy a laptop. They are the cheapest! I am typing on my new PowerPro III:33 right now. Its great. Keep up the good work Donald!"

"Could not find the power or capabilities that I wanted in a laptop until I found Powernotebooks. Was looking for a desktop replacement. The laptop I ordered is as good as the best desktops out there (P-4, 2G, Northwood chip, 512 mb ram, 40G hd). Before ordering, emailed PNB regarding a few techn questions; the owner, Donald, literally called me back in 10 minutes (get Compaq to do that). Answered all my questions, ordered it that night. It's like ordering from a family. Arrived right when they said. This Sager notebook is incredible; great looking unit, huge screen, lightning fast - all for $2K. Amazing. I have told many people about PNB and will continue to do so. I've investigated every manufacturer (HP, Compaq, Dell) - nothing comes close to this unit."

"Absolutely the best customer service I've seen online or off. That *and* a great product at a great price. It's ALMOST too good to be true!"

"PowerNotebooks.com deserves high praise from this buyer. The technical advice provided by Donald Stratton was crucial in I making the proper notebook selection. Execution of my order through Charlotte Stratton was as timely as I have ever experienced through a web purchase, delivery took about 1 week! For once "Old Fashioned Customer Service" does apply to PowerNotebooks.com."

"I am a industrious student looking for a machine that can handle my work load. While at the same time give me a few "bells and whistles". I have never purchased over the net before and PowerNotebooks.com made it a breeze for me. They were very patient and helpful, replying to my numerous questions by e-mail. But they did more than just answer them, many times it was right after I had e-mailed them. You can imagine what type of hours a college student keeps. This is why it amazed me so much. I see a superb commitment to customer statisfaction with this company. This is to be applauded, in a day and age where the little guy is always overlooked, PowerNotebooks.com has taken the time to look out for me. I don't own a company, I don't promise mass quantity orders, I don't even have alot of money. Yet all my worries were put to rest when I worked with PowerNotebooks.com. I have peace of mind knowing that if I have any problems, all I have to do is contact my rep., Donald Stratton, he looks out for me. I feel confident in refering any who visit this site to purchase from PowerNotebooks.com. They have the right prices, and above all, the right mentality of how to treat the customer.

Mestizo"

"Powernotebooks.com is quite possibly the best online reseller out there. They provide GREAT spot-on, absolutely 100% dedicated, professional, and nice customer service. Order turn-around is fast, and should a problem arise, Powernotebooks will be there for you. If you really want to know how good a company is, examine carefully how they work when things do not go as planned.

I order a fair amount of hardware every year (around 15 - 30K USD). I build a large number of machines, and suggest places for people to go for their hardware. Only a few of the boxes are for work, only a few are for me. I do a large amount of pro-bono tech consulting and hardware trouble shooting. I expect to have problems with some of my orders. Probability and statistics have to catch up to you some day. Your only salvation when this day comes is the level of commitment a reseller has toward customer service/support.

I ordered a $2,800 laptop from powernotebooks.com. I requested Next Day Air; I wanted the laptop for a business meeting with a paying client in Dayton, OH that weekend. I saw that Powernotebooks uses UPS, and I was slightly concerned... UPS is pretty notorious amongst my friends for shipping damaged packaging... but the stuff usually gets there. Not this time! UPS fell flat on their faces and were not good people. Powernotebooks.com saved my sanity and proved to have dedication, perseverence, and concern well beyond the call of duty.

UPS misdelivered the $2,800 laptop -- my company paid $80+ shipping for Next Day Air -- to the UAW/GM worker's union a quarter mile down the street. Yes, to answer your question, the package was addressed CORRECTLY. UPS would not admit that they had misdelivered the package until Saturday morning (it was supposed to arrive on Friday). UPS was very obstinate, largely unhelpful and acted like I was attempting to defraud them (this should not be the default attitude toward a customer). I rarely make requests of companies at all, and the requests I do make are fairly simple. "What address did you deliver my package to," should not be a difficult question for a shipping company to answer. If I pay you $80 to ship a package, I expect at least a modicum of service and respect. I think I should expect good service. I should not be given the run around on the phone; I should not be told: 'we delivered it to you, someone signed for it' when the package has been delivered to a location, owned by someone else, a quarter mile away . Had I known the location of the computer on Friday, I could have driven to the UAW office and retrieved my machine. However, UPS was too busy being a bunch of lazy lay-abouts to pound pavement, make phone calls, and help out

Charlotte and Donald at Powernotebooks.com are the only reason I ever got my machine. They worked all day and into the night calling different UPS numbers -- the local Hub would not help us, the national number _eventually_ found the package for powernotebooks.com. I can only guess the national hotline finally helped because they did not know to plead ignorance. Powernotebooks.com is a great company full of great people. I would gladly order from them again, and plan to do so in the future. If you need a personal reference for them, send me an email: ****@****. I will say only good things. They utterly kick booty.

The computer is AWESOME!! It is faster than the horses that draw Apollo's chariot, and cost less than I would have paid anywhere else. I spent an extra $100 to get a 3yr parts and labour warranty, and it's still less than I would have paid anywhere else. Powernotebooks is great, and they are the only company that ships via UPS I will ever order from again. For everything else, I'm only ordering from companies that use FedEx or good ole USPS. Both shippers always get packages to me undamaged and on time.

If you want icing on the cake: UPS had delivered the Auto/Airplane power adapter for my machine earlier in the day on Friday. I asked the UPS driver if the 1 lb box was the only package. I said that I was expecting more. He said 'nope, that's the only one.'
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