"I had placed an order for a DELL 8200 with THE WORKS! It turns out this big company (DELL) can't ship computers overnight for Saturday Delivery! My order was in process, and I just wanted to make sure there were no bumps on the "order road". After 30 minutes of routing between techincians, service personnel, Customer Service (2 different departments), and numerous Supervisors, I was told DELL as a practice can not deliver notebooks overnight for Saturday Delivery. This amazed me, and I took a chance on (what for me was an unknown company, and I had limited time to do research, as my flight was leaving the very next afternoon). Bear in mind it is now 3PM on the East Coast... I called PowerNotebooks.com and got to speak with Shannon, who not only greeted me courteously and efficiantly, she also called me back within 10 minutes of checking wether or not the product was in stock, and it could be shipped overnight. To my luck the machine I needed so badly WAS in stock and put on a flight and I had it in my hands 14 hours after I placed the order! I will recommend PowerNotebooks.com for my future client needs. (DELL just lost about $150,000 annually in recommendations from my corporation).
Thank you Shannon for great service and a quality notebook.
P.S. I ordered the Sager NP5620 ULTRA. WHAT A MACHINE!!!!"
"I went from the worst experience from a company that I have ever had, DELL, to the best - Powernotebooks.com. It was a real pleasure to buy two Sager NP 5620 computers from Donald. Donald made sure that the computers were here in time for an important photo shoot. Both computers are doing a great job in our Event photography business. I would recommend this company to anyone that is in need of a good notebook computer."
"After talking to several companies about a notebook that would fit my needs, I talked to Donald Stratton at PowerNotebooks.com. He was very professional and competent in helping me select a new computer. I just received the computer and it far exceeds what I expected. When I need another notebook for my business I will purchase another Sager and it will be through PowerNotebooks.com."
"I am from Canada and could not find the notebook of my dreams there, so I took a chance and ordered from powernotebooks.com after having scoured the net to make sure that I was not going to be making a big mistake. Well it's all true. They are very professionnal and they care a lot about customer service. I am writing this on my new Sager NP5620 SUPRA and its a wonderful and very powerful machine.
I would definitely recommend powernotebook.com to anyone needing to order a notebook on the net."
"Great company, great computer! I priced multiple companies looking for specifics in my laptop (such as UXGA screen, amount of ram, etc.) and this was the best priced with the best service. I called up the first time and got immediate answers and even got them to send my laptop via a specific parcel carrier! They're awesome and there's nothing else to it. Quality service, AWESOME laptops! I bought a Sager NP5620 and it's beautiful."
"Good advice on what to buy,excellent price and on time delivery"
"First of all, I cannot believe I joined this site for no purpose other than to sing the praises of Powernotebooks.com. But I did.
I decided to purchase a notebook with some end-of-fiscal-year money only two days before our books closed (and a day after our purchasing cards expired). I work for USC, a large, bureaucratical university, and purchase orders must go through half a dozen people. Our accounts administrator didn't think the purchase was even possible because USC had never bought from Powernotebooks.com and a vendor account had to be setup up on the main campus before a request could be approved. I guess she had never dealt with someone like Charlotte Stratton before! Charlotte must have spent hours on the phone talking with our administrators and faxing vendor information and invoices. She was constantly in touch, and helped me re-configure a notebook three times as my purchasing options changed. She is the reason that I now own a beautiful Sager NP5620 notebook.
Another note: I called Sager with a couple of questions about the notebook before I discovered Powernotebooks.com. There is no comparison in the level of service. It costs no more to buy from Powernotebooks.com, but if it did, I'd happily pay: it's so rare to find such high quality service."
"Great product at a great price. Donald really went the extra mile to get the notebook to me quickly."
"PowerNotebooks.com is everything I was hoping for based on other comments that I read on this site. My notebook was ordered on the 25th, they received pmt. on the 28th, it was shipped on the 3rd, I got it on the 5th. The customer service is better than any other I have ever experienced anywhere. They are fast, fast, fast to respond, helpful and knowledgeable. Donald was my salesperson; he was attentive and available for questions. It never took more than an hour to get a call back from him personally. The "front desk" was very helpful also (Charlotte in particular); if they could not answer a question, they quickly found someone who could. Once I received my computer, the tech support was available and walked us through some of the setup with which we had difficulty. All of our lives would be made more easy if all businesses followed this model of customer care. I highly recommend this company and look forward to doing business with them again. Thank you PowerNotebooks for a wonderful retail experience."
"I glad to have found Powernotebooks.com from the first look at the website & the information given there I was motivated to check it out a little more. I was seriously considering a new laptop but couldn't find a good price for the equipment I needed & wanted till I found Powernotebooks.com.
When I called it was a pleasant experience & Don, the owner, called me back a.s.a.p. to work out what I needed. Basically they helped me understand & choose the right notebook & offered help all along & got right back with me at each step of the way & even after. I am very pleased with their service & the computer.
Brian"
"I ordered the notebook over the Internet, then I called them about accomidating my shipping needs. The salesman was incredibly helpful in getting everything done in a timely fashion. After I had some payments problems (on my end) that eventually got resolved, the salesman went out of his way to help me get the notebook on the day that I wanted. He even gave me a break on the shipping costs! Everything arrived on time."
"these guys rock, very helpfull and fast answers to any questions. love the new puter. i needed a new power notebook to replace my crappy desktop for 3d cgi work, so was looking for a specfic type of puter with lots o' memory and a 64mb video board. all others i looked at (gateway, dell, compaq, hp, etc,...) were more or didnt have the requirements i needed. very helpfull people."
"Best buying experience ever!!!
I received my NP8880 last week and what a machine, packed with features and faster than my gaming desktop.
These guys not only sell great stuff but are the most personal, friendly and customer centric I have ever seen.
Will do business with them again for sure!!!"
"A computer is a computer is a computer. A bunch of parts thrown together for your personal use! One is not really different from the other when the specs are the same.
BUT, where you buy your computer from is a totally different story. Powernotebooks is hands down THE BEST experience I've ever had with buying anything with regards to electronics (in and out of store), mail order, or online ordering.
Easy navigation on their website,
a person with a pulse on the other end of the phone line WHENEVER I called (by the way, the sales reps who took my call treated me like a king...real down to earth, not pushy or rude. A delight!),
personal emails/responses from staff (Donald, Charlotte, Janet..and Shannon = the best!),
and best of all, a sense of "We'll take care of you and your product" type deal.
Simply stated, if you want a to be a confident buyer and have wonderful business transactions, go to powernotebooks.com. They instill confidence in your purchase decisions!
DB"
"Received my Sager 8880. Great notebook, great price and really great service by powernotebooks.com.
The highest recommendation I could possible make is: "I will buy my next Laptop from Powernotebooks.com -- period. tu"