"I ordered a Sager model from PowerNotebooks recently, and have to say that the customer service was great. Donald went out of his way to help me place an order, despite not having all my financial information straight, so that my order would not be held up - It's not often you get a "no money down" situation. Info was set right within a few days, the machine shipped almost 2 weeks sooner than I was expecting, and I am greatly satisfied with the machine. No problems with shipping, the machine is solid, and runs great - I made it jump through hoops right out of the box. In the end, PowerNotebooks gave personalized service, and shipped a great product."
"The sales assistant is very nice and responses in time. The laptop I bought is sager P8651 which is quite good. The only draw back is that the shipping time from sager factory to powernotebook is quite long, about 10 business days."
"I recently purchased a Sager custom gaming laptop from Powernotebooks and I love it.The computer is amazing. I really love the way they contact you to see if you like your purchase. i would recommend them to others just based on that . Great quality and great service. Can't beat that."
"Incredible service. I placed my order on a Sunday and received a direct call from Donald a few minutes later. He was just leaving but wanted to make sure my order was correct and ready to go. Everything came quickly. Follow up emails were sent to confirm that all was good. I highly recommend them. "
"Great customer service.
I ordered my laptop at weekend and got very quick response from Donald. Donald and Scott was so nice and helped me resolve my laptop's camera issue so quick.
I am extremely satisfied with their service and will definitely buy from them again."
"This is the second laptop I have purchased from powernotebooks.com. They make the process easy and the cash discount is a nice bonus."
"Excellent customer service, both by email and phone. My laptop arrived in two boxes mind you. I was a bit worried about ups ground shipping, but the laptop was so well packaged it would have taken a severely disgruntled employee to damage it. Sager's build quality is phenomenal, one can definitely tell this is a high end laptop simply by it's feel, definitely better than a macbook. All drivers were included for my hardware both for windows 7 and 8, including cyberpower's disc image suite which I was not expecting! I am overall very pleased with both PowerNotebooks and Sager. If I have any transactions in the future, they will be through them."
"I Ordered a custom Sager laptop from powernotebooks.com and have nothing but good to say about them. They were quick to contact me to confirm my order, and when there was a billing issue with my debit card, they quickly got ahold of me and offered suggestions to resolve the problem. I will definitely come back if I am in need of another laptop and would strongly encourage anyone else to do the same!"
"Although PowerNotebooks.com asked me to write a review, I already intended to leave a glowing review due to my pleasure in working with them. The website is the exact setup I would want in a website for customizing a laptop and when I called with questions, Donald not only helped me with laptop specifications but also with how I could get my bank account switched over from my old address to my new one. He was very nice and comedic at times, and we had a nice conversation. Also, the woman I spoke to about confirming my order and making sure everything was in order was similarly nice and helpful. Finally, I received my laptop and included items as expected and everything is working great. Very happy with my purchase and experience dealing with PowerNotebooks.com, despite me not having heard about them before randomly stumbling across the website. Believe the reviews and lay your skepticism aside."
"Awesome place to do business. They can outfit the laptop at reasonable prices. I ordered a loaded W540 laptop from them at a substantial discount over buying a similarly configured item from Lenovo.
So far the laptop has been running great. Highly recommend PowerNotebooks.com! "
"Process was simple and I got quick responses to all my questions."
"My sales representative was well informed and showed me how to get more for less money. My MSI GT70 is excellent and arrived in perfect condition (also no bloatware!). Technical support showed me how to customize which programs use the Nvidea graphics card. I am pleased with the battery life considering what a hoss this laptop is. I would recommend PowerNotebooks to anyone. The people at PowerNotebooks are very professional in the way they do business."
"Firstly I will like to say MUCH THANKS to Mr. Donald Stratton of PowerNotebooks because without his help I would not have my new monster system. So I was on vacation in New York and wanted to buy a new laptop that would be built to my specs and it would be shipped to me on time. After looking at many sites I came across powernotebooks.com from some videos on YouTube and I decided to use their site to build my new system. After finding what I wanted I email the specs to them and within 24hrs Mr. Donald Stratton contacted me. So I decided to buy the system and everything went well until I ran into a problem with paypaI. I tried everything I could and even Mr Donald tried a lot to help me out. Money was not the problem, the main problem was the payment method because I am from Trinidad and Tobago and I have a Trinidad debit card. The best way to pay was with paypal but before I could do that I had to inform paypal first, which I learnt the hard way because with my first attempt to buy the laptop they reversed my payment and I had to do a conformation check with them. Reason being my paypal account is also a Trinidad account and making a purchase from the US raised a red flag with my account.
So with all the help from Mr Donald I was able to solve all my problems but I was running out of time because I was leaving New York in a few days and was very worried if I would get my laptop on time. But once again Mr Donald did his magic and had my system build and ship to me within three days, I got it the day before I left New York. The system was packaged safely and everything was ok, I did a system check and it was greater than what I expected, it runs like a dream.
Once again THANKS powernotebooks and THANK Mr Donald Stratton.
"
"This is actually my 2nd purchase from Powernotebooks (previous was in 2006).
This time I needed small Linux workstation and I went with Sager NP7338 (aka Clevo W230SS). It may not be very flashy or slick looking or have a fruit logo but it is great at getting the job done with comfy backlit keyboard, great matte screen, powerful CPU and ease of expansion and maintenance. It has tremendous amount of computing power in a very compact package.
Staff at Powernotebooks (this time I dealt with Donald) is as always friendly, knowledgeable and care for customer needs. If someone needs custom built powerful laptop for gaming or a workstation I would highly recommend Powenotebooks. They do have great customer service and support (personally I prefer the forum). The ordering process was pretty painless with immediate email from Donald confirming the specs and the fact that I did not need Windows."
"I checked out many boutique shops for a gaming laptop before settling on powernotebooks.com. I had a couple of special needs issues for my laptop (including a contact allergy to that horrible rubberized junk that so many vendors are putting on their laptop cases), and powernotebooks.com was the first place to get me reliable, accurate answers as to which models would meet my needs. My salesperson also clearly had a lot more technical expertise than any of the other salespeople at the other shops I checked out. Delivery wasn't super speedy, but everything came exactly as ordered and described and is working perfectly. Very happy with this purchase."