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2018-06-15
1/5
They've lost a customer for life
"I have been a Sager fan for many years. My last 3 gaming laptops were Sagers and I was very happy with them. I recently purchased my 4th, an NP8375. It was getting so hot after only 10 minutes of gameplay that it actually hurt to touch the keys on the keyboard.
I returned it and was going to buy a thicker-body model, but on returning it, Sager claimed that I did $300 worth of damage to the machine. I fought their claim with photos I'd taken just before returning it, but only won $60 back. I will never buy from these thieves again. Although I've been happy in the past, this was the first time I ever had to use their customer service/return process, and it was awful.
Congratulations on losing a life-long customer, who was willing to pay you thousands of dollars every few years, over a $300 false charge. If you are looking at Sager, I recommend looking for another reseller who deals with the Clevo base. As long as you get a Clevo, you're getting the same exact machine."
2014-10-02
5/5
"I checked out many boutique shops for a gaming laptop before settling on powernotebooks.com. I had a couple of special needs issues for my laptop (including a contact allergy to that horrible rubberized junk that so many vendors are putting on their laptop cases), and powernotebooks.com was the first place to get me reliable, accurate answers as to which models would meet my needs. My salesperson also clearly had a lot more technical expertise than any of the other salespeople at the other shops I checked out. Delivery wasn't super speedy, but everything came exactly as ordered and described and is working perfectly. Very happy with this purchase."
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