ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.02/5
Chance of future purchase:
4.10/5
Shipping & packaging:
4.06/5
Customer service:
3.94/5
Return/Replacement policy:
4.10/5
Featured Review



Verified
5/5

2024-12-25

Awesome!

"Great experience and quality items!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-25

Great

"Fast shipping and no issues"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-25

Best place for your AR Builds!

"Amazing products to find for your AR builds! I’ve been purchasing my parts from Primary Arms for a while now the speed and servicing has been worth it. Excellent products and pricing, highly recommend for your next build. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-12-24

The $100 rebate guarantee

"The items I ordered dropped in price about $6.50 a few days after I ordered it. They said they have a Norton rebate guarantee up to $100. They only gave me store credit which wasn't ideal. A simple refund of the difference would have gone a long way."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-12-24

Faulty battery

"Received stream light on time but had faulty battery. I reached out to customer service but was told to reach out to stream light instead. Product is great but 1 of the 3 batteries is bad. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-05-20

Impressive. Very based.

"First and foremost, i was told I'd receive candy in my orders. I haven't. They lied. They got me again. Every single time "


Verified
5/5

2024-12-24

Just in time

"Great pricing and fast shipping hipping "


Verified
5/5

2024-12-24

Great people to buy from

"Optics are rather new to me. I bought a couple of items, and when I contacted Primary Arms for some guidance, the gentleman that I spoke with could not have been more patient and helpful. I had to make another quick call soon after, and I received the same treatment from another associate. Class guys.
They assured me that if I would like to return anything, they would be more than happy to work with me. I had left a message for someone to call me and unlike many companies these days, they called me in a timely manner. Great products, great service, great people. I’ve made several other purchases since buying my optics. I will always patronize Primary Arms.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-24

Really posibive experience

"Easy ordering, very good prices. "


Verified
5/5

2024-12-24

Great prices and service

"Always find great deals here at Primary Arms."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-12-24

Excellent Service and Prompt Shipping

"Primary Arms is a great vendor for everything firearms related. Service has always been great and their shipping is very prompt. "


Verified
3/5

2024-12-24

Accidentally charged my card twice.

"The website was acting very slow and it appears as if my card was charged twice. But, I ended up receiving a double order, so least I wasn’t charged for nothing. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-14

Bought 3 RMRs. Awesome and shipped quickly!

"Received a phone call prior to shipping to verify. I'm thankful as there were 3 red Dots I purchased."


Verified
5/5

2024-12-24

EXO coated BCG

"On sale with free shipping. Fast delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-12-13

You better believe it!

"I have ordered many items from Primary Arms and they have all arrived promptly and are exactly as described…PA has a great warranty also…which I have used for a replacement part..returned item to PA, and they replaced with new part…no complaints…"