"Very easy to navigate and shop with. Great discounts for first responders, military, and those who serve."

"Outstanding custom support never dispoints"

"I found the site difficult to navigate on my android phone. Spent time looking for a promo code and/or trying to utilize military discount. No discount applied. "

"Came in to pickup a Glock 40 10mm service was so awesome I purchase another Glock. The staff is truly awesome. Thanks a million "

"Love the next day delivery simple quick processing time"

"Too long of a wait will not order again"

"I originally was prepared to place an order on another website. That place charges shipping per warehouse item came from. I went to Primary Arms and the product prices were as good and the shipping cost was one-quarter the cost ate the other online store. "

"Easy to get a hold of a real person through chat, answered my questions quickly, it’s so nice to talk to a real human and not a bot! Resolved multiple issues within minutes!"

"Only speaking for my customer experience, Primary Arms has not been consistent or the best about timely order fulfillment. I pick shipping options based on the date displayed and when I want to receive an item. That’s only possible if you fill the order soon. However, it can take a week, or more, for you to fill and ship, so that date was a false positive. I would love to see more accurate and transparent order fulfillment. I honestly know that’s asking a lot, and I am excited for businesses like yours to be busy and to be challenged based on those busy times to ship quickly, but I also want to accurately understand what my expectations should be and not be let down. Currently, and for nearly every order I’ve placed in the last three months, I have been frustrated by the timeliness of how long it takes my order to be out the door. It is not about how long it takes, it is all about setting date, and then that not being accurate. If I pick FedEx because I want it by the date that choice displays, then that is now my expectation. If you don’t fill the order until 3 days after I wanted that item, my expectation has been missed. I’m not asking for the order to be filled today, just be more accurate on your order fulfillment obligations so I can see the reality when I am going to receive the thing I ordered."

"My son sent me links to order his Christmas present from. I couldn't get the links to work to order two separate items in the same order. Even typed in the correct description and sku number but it still wouldn't work. I ended up placing two separate orders and had to pay for shipping twice. "

"Top notch customer service! "

"I knew exactly what I was looking for."

"Ordering was easy & the item arrived fast. Thank you. "

"I have waited over to days to hear about a return that i requested via email. The initial email was prompt. Follow-ups have not been. Granted it is the holidays and that may be a factor. "

"And I have to buy another part and pai shipping again I can’t believe "