"Very slow to ship. Received wrong part. Called support number to get RMA, but nobody answered, EVER. Filed complaint with BBB. Sent part back (w/ return signature), but no refund. Finally received refund 15 MONTHS later. Will NEVER buy from again. Recommend you do the same. Call their order/support number before ordering to confirm they are responsive."

"This company must be depositing people's funds and make their money by earning interest, because they had $240 of mine for a month and never sent a thing, nor could they tell me if anything had been sent. I did receive replies promising they would straighten it out but that is all I received. On Jan 27th, I finally was told they were going to credit my card in full but a week later they had not, so I authorized a charge back.

Do not wait more than 14 business days for these jokers to either send your merchandise or issue a refund!"

"Bad experience. Debited my CC, never delivered, promised refund, it hasn't happened (5 weeks since order date). Looks like this company is fraudulent. Or just plain theives. I'll file a report with the FBI website."

"I purchased memory on the 7th of January with my Visa card. After a week, my order status was still "pending". I sent emails, made phone calls and left messages for three days afterwards. None of them were answered. I finally decided to cancel my card and had another one issued because I didn't trust those guys. After seeing these posts, I'm glad that I did. STAY AWAY FROM PRISMBLUE!"

"I am just putting a copy of what I sent to the Oregon Dept. of Justice.:

I ordered from an internet company in Oregon named prismblue.com . They charged my credit card and never sent any merchandise. Their website says that they ship as soon as they bill your credit card. The site also says that they ship within two business days after you place your order. They never return phone calls or emails. When you call them the message says that they will return your call within 24 hours, but for faster service email them. For over two weeks I have called and emailed countless times to no avail. I was able to login to their website to check the status of my order. It always said that it was complete and shipped priority mail. Now they have locked me out of their website, and when I try to login I'm told that my email address is not registered. It was registered. It is the one that I ordered from them with. I guess they are mad because I left a message on their answering machine asking them to respond and communicate with me instead of ignoring me and hiding behind their answering machine. After some investigating I found that they have ripped off many people. I have alot of evidence compiled. Also they were Edge Micro (edgemicro.com) until you made them pay everybody back and shut them down. Now they are in transition to becoming easypbc.com because of their bad reputation. You brought this crook to justice before, please do it again."

"-Company doesn't pick up phone

-Company doesn't respond to e-mails in a timely matter

-4 weeks, and i still haven't recieved my package

-called constantly and sent numerous e-mails to request to cancel my order, response took 1 week.. and they still "sent it"

-company told me they "sent it" w/ upgraded shipping, but that was almost 2 weeks ago an no package.

-this company is very poorly run and i regret not checking resellerratings.com before i purchased from this website"

"Very poor service. I thought I could get a deal on RAM. Website claimed I wouldn't be charged until item was shipped. Well, I was charged but no item. The website lists order as 'pending'. No response to emails after a week of trying to contact them by email. Hopefully, I can get my RAM or money back. I should have checked this site first. I won't be doing business with this company again."

"I ordered an AMD XP 3000+ that came with free 2-day shipping and a promise to be shipped in 2 days. I also emailed a question after the sale. 4 days later I receive this email:

"Hello,
This is Jonathan, your sales associate at Prism Blue.
I'm just emailing you to let you know that we recently ran out of stock
of
the XP 3000 you ordered. The restock date of the item is 12/15/05. I
know
this is a long time to wait for a processor so would you be willing to
accept a different model? I will give you a great deal on another model
since we don’t have the one in that you ordered.
Please let me know as soon as you have a chance.
If you need anything else, please let me know!"

Note, it is now 1/3/05 and they STILL list it for sale on their website (for a 20% higher price), even though it's out of stock for the next 12 months.

I didn't take them up on their offer of a great deal since they only had lower speed processors, assuming those were in stock.

Oh, and the next day they replied to the email I sent when I ordered."

"After six months and innumerable phone calls to the better business bureau, my issues with Prism Blue are still not finished. I paid for priority shipping and the item did not ship for two weeks. The also appear to have changed names to easy pbc. No doubt to avoid the numerous negative complaints and stay in business.

Bottom line - this smashes all world records for the worst service ever!!"

"Terrible service.
No one answers the phone. Emails are not returned.
They have been sitting on a $300 order for 6 months waiting for a $10 part to arrive."

"Ordered a processor on the 18th of august.It was listed as in stock. My order showed pending for more than a week. Tried e mailing many times and calling. Noone picks up the phone and I had my e mail answered once. They charged my credit card the same day I ordered. They e mailed saying they would upgrade to free overnight shipping, and it would be sent out the 31st. I tried to cancel but noone will answer my e mails. I called my credit card company to let them know what was going on. It is the 28th now and I am still waiting to hear from them. I found the processor somewhere else 45$ cheaper. Cant order it because I dont know whether they are still going to ship me the part yet. Overall their service is terrible.I will update when I find out what is going on with my order that Ive been trying to cancel."

"Stay Away! - Ordered parts, waited, sent mails - no replies, send request to cancel - no reply, 3 1/2 weeks! later parts show up in mail but are defective.

Forget them and move on."

"I recieved a defective 1 gig PC2100 DDR RAM chip. My pc will not post wioth it in. I have sent an e-mail to support requesting a RMA. I have not heard back from them. Gee I am only out $100.00. Very poor service from them!"

"Placed order. Card was billed next day. Webpage said 2 day shipping was available for products, and they were in stock. Just checked order status page, and it's still pending. Am cancelling order after writing this. Buyer beware!"

"Does not return phone calls or emails. CPU not received 8 days after placing order. Disputing charge on credit card and ordering elsewhere. A complete waste of time. BEWARE"