"I bought 2 Polaris bike bags at good price with free shipping to Singapore. Shipping was by Trakpak and the shipping updates was very bad as Took 3 weeks to arrive. Normal from CRC will take less than 2 weeks to arrive, but with free shipping with total package weighing 22.5kg, I think it is fantastic. I was quite worried due to negative reviews I've seen, overall, very happy with the purchase except for trakpak updates. I will buy stuff again from probike if its cheaper than other sites."
"Love the pricing but the wait is unacceptable. I ordered a pair of clincher tires and it took over 30 days. If you read the information on your order confirmation, it does say give 30 days however, before I saw that, at around 21 days I send two emails asking for help and I never received a response"
"I ordered a Scicon Aerocomfort Triathlon Bike Bag on December 1, 2014. Up until now I have not received my order. I have wrote them several emails and called them several times as well but I just get a standard replied
"I am sorry to hear that you have not yet received your order. I have escalated this to our courier team to investigate and we will aim to get back in touch within 24-48 hours with an update."
It is now over two months and nothing was ever done to let me know what is the status of my order. This is extremely frustrating experience. I asked them to refund my money so I can take my business elsewhere but nothing is ever acknowledged. I even message them on Facebook but similar standard response!!! WTF!!?? Where is my order or just refund my hard earned money!!!
"
"ProBikeKit uses a terrible, 3rd party company called "AirCityPost" that supposedly handles customs fees. I happened to look closely at what they were charging, and there were mistakes in the breakdown of fees. I complained to both companies and ultimately, it seemed the only resolution was for them to issue me a refund (instead of fixing their mistakes.) Now a month later, I'll probably have to wait another month for my refund. Will never use this company again!"
"Worst customer service ever. I got charged for the order and got an email stating "Your order from Pro Bike Kit has been dispatched and will be with you shortly!" The tracking number was HUT1863GB00052515601 - The shipping number could not be found at trackmytrakpak.com. Sent multiple emails with no response. The shipment does not exist, I got billed before anything was shipped and NO response from customer service. Take your chances with this company.
They have a variant of their website that says
Welcome to ProBikeKit USA, where you'll find cycling clothing, cycling accessories, cycling components and bikes at great prices - shop now at PBK!
They are not in the US... that should give you a hint.
update 2/2/15 I got the same "customs" scam from aircitypost
Customs Duty: $36.55
Advancement Fee: $6.50
Handling Fee: $15.00
TOTAL: $58.05
This was not disclosed at time of purchase. I made other purchases from UK bike shops and I never had a customs charge.
In case you are curious about AirCityPost, look up
aircitypost
153-63 Rockaway Blvd
Jamaica, NY 11434
on google map streetview
https:****@****,-73.782112,3a,75y,46h,90t/data=!3m4!1e1!3m2!1sqQKDwE_Zi0ECMH1Y-3HQUw!2e0
Check out their facility as they are claiming to...
We will hold your parcel 19 days. If payment is not paid by then, your parcel will be returned to the Shipper.
If there is in fact a customs hold, I seriously doubt that it the US customs holding warehouse.
If it was released to aircitypost's facility, customs would have been paid or not applicable.
update 2/7/2015 - I am getting daily emails from AirCityPost asking for payment even though the status of the package shows RETURN TO SENDER -
http://www.aircitypost.com/track/9205590102483501436414
"
"I purchased a set of Michelins Pro 4 tires and they were defective. The tires were cracked all the way around. Clearly unsafe to ride. I sent them a message to see if they had warranty and they wanted pics. I took the pics and sent them and they said they wanted better pics when the pics were clearly detailed. I sent more and I never heard back from them again."
"Have ordered a few things over the years. Always a good price, quality items and reliable service. Recommended :-)"
"Item not received or refunded. No proof of delivery either, despite a signature being a required. In hands of credit card now.
Item ordered next day delivery, 2 days to be allowed to my postcode. Receipt said untracked, yet they sent an email with tracking number. The tracking page showed a signature was also required.
It "arrived" 3 days later, I was not home, and the box was left in a "safe" place - outside on a rainy windy day behind a bin - which is not acceptable as a safe place in the carriers FAQ page, also leaving it in a safe place is only allowed if no signature is required. The tracking page shows my surname as the signatory, but they cannot supply a proof of delivery with a signature! Only GPS co-ordinates of the next street along.
The item was not there when I got home. PBK say it was sent standard UK delivery and I potentially have to wait 30 days for a refund incase it turns up. Turns up from where - Yodel said it was delivered and signed for, and left a card to say it was left outside.
PBK have not responded to my cancellation requests or the evidence of non delivery I have sent them via their contact page.
Have contacted my cc and will not be shopping there again."
"These people would not allow a cancellation of an order 15 minutes after it was placed, despite the fact that their website says they allow 14 days! Attempts to straighten things out with Probikekit company service were useless. Thank goodness it was a credit card transaction which I was able to dispute.
I will NEVER do business with this company again!"
"Ordered an Ultegra group and some tires on 1Dec2014. Previous experience with PBK has been good so I didn't check ResellerRatings. It's now 1Jan2015 and no word on the order. Received a "tracker" email from the shipping company on 12Dec2014 that the order was "Dispatched". Since then, no update nor details on the location of the order.
10Jan2015 Update - Order finally arrived and included everything exactly as specified (Ultegra parts group, other Shimano parts and several tires).
Shipping took a week longer than they specified as the maximum, but in fairness this was ordered during the Christmas rush so that's not so bad.
Cons:
1. The shipper does NOT provide any tracking information. Every other shipper does this - not as an extra expense, it's just good business. Worse yet I received an email with a link to a web page for "tracking information". This however never was updated and only stated the shipment had been "Dispatched". I wish I could rate shipping as zero starts!
2. Customer service is inept or perhaps they just don't care until an order is a couple months late. Ironically I messaged customer service the day before the order arrived. They were nice enough to reply back after the order arrived to tell me it had been delivered.
"
"Ordered Shimano Ultegra DI2 Group Set (26/11/2014). Item was in stock but took 2 weeks to process and despatch. I'm still waiting on delivery (22/12/2014) It has been at Couriers depot since 19th.
Customer service is useless. The same scripted answers for each enquiry. I will stick to Wiggle in the future, their turnaround is always around 1 week. "
"I've never had a bad experience ordering cycling gear online....until now. It's actually quite simple. Just let your customers know that above the $200+ transaction they will have to pay another $50 to get the merchandise through custom. Be up front. Let us know you're in England. Let us know the final bill isn't the final bill. And when we write to customer service asking if the random customs e-mail we keep receiving is legit, don't send a "donotreply" answer that states that the customs $ clause is buried deep in the terms and conditions and we should have read that before ordering. Sure, most of us have our attorneys read terms and conditions before we buy anything. So lame. "
"I had done plenty of business with PBK in the past with no problems. That changed. My last order on 8/25/14 never arrived. Going on 2 months now and they are the WORST with customer service! A total run around. Disclaimer forms? You need to have a printer and print the form out. What? I am livid! Calling my bank and am going to cancel the order. I'm sick of their BS. DO NOT give them the business. ORDER at your own risk! Uhhhhhhhhh"
"USA buyers beware. This site looks like a USA site but shipping comes from Europe. I purchased bike stand advertised at $107 USD with free shipping. Buried in the fine print was statement that free shipping limited to 2 KG. When I received confirm $38 USD in shipping tacked on (shipping cost not revealed prior to placing order). I immediately (within 5 minutes) sent e-mail cancelling order. Pro bike ignored my e-mail and advised me the next day that order had already been processed. If I wanted to return it they would pay up to 15% of shipping cost, i.e. $15 USD. When package finally arrived checked with USPS and learned shipping would be approximately $100 USD. Avoid this site at all costs! "
"I bought an Easton EC 90 SL (carbon) stem for over $200. (Order number 43739799). What they sent me was a cheap, carbon fake. I already owned this stem on my XC bike and wanted one for my road bike. I immediately noticed the inferior quality ( a piece had already broken away) and lack of internal serial number. I sent a series of photos to Easton Cycling in the U.S. and received an email back from Sam McInnis confirming it was a counterfeit part. PBK sold me a stem that has no guarantee of quality or strength and I shudder at the thought of the consequences of this piece of rubbish failing on a big descent. I sent it back and PBK refunded my money promptly but what is really telling is I got no word from them conceding it was a fake, nor any explanation or apology. This suggests either they knowingly sold me an unsafe, counterfeit part or they don't care. This is a timely warning to anyone buying carbon parts on-line. There are fakes out there. PBK seems to have no problem selling them at genuine part prices, despite the real safety risk and the illegality. The only reason I'm not riding around on a potentially dangerous stem is because I already owned one and noticed the inferior quality and that a part of it had already broken away. Why would anyone ever trust this company again after being caught out selling fakes? Who else is riding around on fake parts sold by PBK? Maybe I'll get an explanation here."