"This site try to make you think that they are in Australia but they are not. They advertise products to be in stock and delivered within 24h but what they don’t say is that in reality products come from the UK and that you have to pay taxes and duties on top of the advertised price. I have to pay almost $400 of taxes and duties to get my wheelset released from customs and delivered to me. When contacted the company said that the taxes and duties issue was mentioned on their website, but they have a .com.au site and to find the taxes and duties statement are hidden from you behind a click button in order to mislead you.
Really really disappointing."
"I have waited weeks for my delivery and they do very little to sort it out. They seems to use a delivery company, who are also terrible, who then contracts out to other couriers, so there's no way of contacting the courier directly. Supposedly my delivery has been with the courier for two weeks and out for delivery for days, and all I get is 'it's coming soon. Find someone else to buy from. "
"My item never arrived, and after numerous contacts with customer service over 6 weeks, I asked for a refund, which I was promised, but have not seen yet (14 days now). I've filed a claim with my credit card issuer. This outfit appears to be a scam. I'd purchased from them 8 years ago and everything was fine, but now I wish I'd read the reviews before this most recent purchase."
"This guys lost my shipment $1099.00, they refuse to offer a solution, and give me a $15.00 credit for the inconvenient, yes the keep $1000.00 + and gave me $15 "
"I ordered two items from PBK. A bike case and an accessory for the case. The acc shipped in 4 days. No issue arrived. The case was delayed for a week, then said it shipped. I then looked at tracking and no record found. I notified them multiple times asking for help. Each time they said it had shipped, looking into it... escalating.. they would get back to me. After a month I gave up. I told them I was turning it over to the credit card company, they said not do to it give them 2 days and they would get back to me. I did.. no reply in 4 days. I cancelled with credit card. I could not cancel with them directly since there system still shows it shipped. This was a Christmas present so very disappointed with them. Never have given a poor review . I kept the accessory even though I can not use it. Too much trouble sending back a $30 item or even trying to get a refund. A real email or a call or something and I would have been happy. Just.. I am sorry and let us know if we can do anything else.. is not helpful."
"Do yourself a favor and stay away from these guys.
Year ago bought a set of carbon road bike wheels Fulcrum 55 wind. The price was listed in $CAD around $1000, but they charged me $USD exchange. So extra some 400 bucks. Tried to cancel the order the next day but only received a response that it was too late (?!)
Now the wheels bearings, both front and rear are failing - after one summer of riding ?!. Try to get the response to my question about the warranty.... ha! They claim they sent the response to my account, but actually the account they say - it does not exist. I have checked my account for any mail or responses. Nothin there.
No more of this BS."
"Got a zipp wheelset on them. And there’s no problem at all. "
"Really bad experience.
I ordered a set of wheels you claim are in stock but I have still not received them.
When I ask when you will send the order, I don’t get a reply."
"I ordered and they never sent my product. The only way I could reach then was through Facebook and anytime I asked questions they would respond with the same message. It seemed more like artificial intelligence was replying rather than an actual person. ProBikeKit is a terrible company, if they're a company at all. Maybe ProBikeKit is a scamming group. I guess I'll never know. I want my money back."
"If you're lucky enough that they actually mail out your order, it will be wrong."
"My experience with Probikekit starts on 25th of August 2021. I've ordered using their website probikekit.ae, which is you would assume designed for customers in the UAE. The date of delivery was mentioned 8th of September today. Probikekit (PBK) ran a promotion that if you purchase merchandise of approx. 180 $, delivery would be free and the customer can track it. They used for my order DPD as a delivery partner, which returned my parcel back to PBK after 10 days. During this total confusion period I contacted PBK to learn what is the status of my delivery and only then they realized my delivery was sent back. They mentioned casually it was an error and if I would like a refund. I asked if PBK does not deliver to UAE and never got a reply. On September 6th a PBK representative asked if I want my refund (despite me already choosing that option) or a replacement, despite never being told if the merchandised ordered is not available. I was told the courier mistake was the reason for the order not to be dispatched.
On September 7th I received a confirmation that I canceled my order and now I am really worried I might not be able to recover the paid amount.
I would never recommend anyone ordering from this website.
"
"The product I purchased was received in a heavily damaged shipping container, so I requested a return. In order to return the product, ProbikeKit requires the use of FedEx international shipping. Unfortunately, after 2 months of back and forth, they have failed to provide me with a shipping label to return the product.
They repeatedly schedule a pickup with FedEx, but do not successfully provide the shipping label, requiring me to turn FedEx away when they arrive.
Worse off, they currently do not have a live chat or the ability to speak to a customer service representative. As a result, emailing through the difference in time zones often creates a significant delay in response time, increasing the difficulty.
Overall the customer service experience of ProBikeKit has been incredibly frustrating. I will not be purchasing from them again. "
"Stay away from it they charge you extra for next day delivery as the courier theyvis is unreliable the parcel arrives one week after when you try to contact them is near to impossible all turns in to a saga of mails and they take no responsibility what so ever for the wrong doings they also when you manage to get them on the chat they continue to give you excuses and block your account for any further contact I spend £200 on a bicycle travel case enquire if this was possible they assure me it will arrived on time my flight was due and the travel case nowhere to be seen it arrived a week and two days after de purchase day. I contacted them to cancel and they were unhelpful and useless the delivery company left the parcel at the entrance of the door wasn't even handle to the right flat no I'm abroad and they demand for some one to wait all day indoors so they can collect I parcel when I repeatedly said I'm abroad "
"12 open days since I ordered a watch , not even shipped yet … only excuses , 4 different people asking me for the 3rd time my order # , mail and all that security questions bla bla bla … take 1 of the guys on the chat and put him in the shipping team damn … what a crappy company "
"Used to be a reliable retailer. I had place a number of orders prior to 2018 that went smoothly. Unfortunately, my last two orders have not gone well. One of these was prepandemic, they were very slow to ship. My latest order, during the pandemic, they, probikekit, outright lied to me. I would like to elaborate on the details.
1. When placing the order, the website said they would ship within 24hours.
2. The order did not ship for a number of days and when I inquired they informed me that due to the ongoing pandemic in the UK, they were overwhelmed with orders and were short staffed and could not fulfill orders in a timely manner. A very reasonable excuse, given the circumstances.
3. I thought I would do them a favour and cancel my order, they seemed to have too much on their plate.
4. They responded with, "well your order has shipped, we cannot refund it" which was not true.
5. I knew that 4 was false as they had not provided tracking info, had not charged my credit card and their own website showed that the items had not shipped.
6. When this was pointed out to probikekit they responded by processing the charge on my credit card and NOT shipping the items.
Never again will I order from these guys. On the plus side, the USD is weak and Jenson USA is only using shippers that don't charge brokerage fees. My next order will be going there."