"DO NOT BUY IF YOU ARE FROM CANADA.

This is a business from the UK. It offers Free shipping but you are going to charge a lot of duties. They do have .ca domain and all prices are in CAD with a lot of discount but don't fall into the trap.

I contacted their customer service and explained them my dissatisfaction with my customer experience. THROUGHOUT the SHOPPING PROCESS, there are absolutely no mentions on them being a UK based company and that all products come from the UK.

If I knew, I would have never ordered. Especially due to covid, my package will take months to come."

"Placed an order online, waited a week and just as it was about to be sent out they cancelled it. I emailed them asking them why and they basically said sorry not sorry kind of thing. I asked them to reinstate my order and they said no, if I wanted the item I'd have to reorder it. Went to their website to place the order and the item had increased 80% from the price I bought it at. I brought this to their attention and never heard back from them. Order from someone else. These guys are shady."

"Ordered my Winter jackets from ProBikeKit UK and was told delivery will be 29th April but it's now 22nd May and order is still not received . Have requested a refund but they told me it's coming so no refund, would not have bought the goods if they were upfront about delivery date, should get my jackets in Summer at this rate. Regardless of AU or UK web addresses stay clear of ProBikeKit, their customer service is terrible!!!!!"

"Never sent my order and tried to keep my money, My bank were great at getting my money back though. You have been warned!!"

"Still waiting, no reply from Pbk. I Won't shop there or recommend them again."

"After over a month not receiving I wrote to the customer service, they wrote back I should wait for another few weeks and if the package does not arrive until then they would refund me. After Waiting another two month (!) I wrote again and they told me it must be my fault, probably I did not enter the correct address or somebody stole the parcel from my front door. Never saw the money again nor the items. "

"Ordered 2 bibs shorts on blackfriday (2 months ago) and didn’t arrive yet, they not even know where is my package.

I asked for refund, but not answer."

"Ordered 2 bike trunk bags and 2 racks. Received 4 trunk bags. Explained to customer service that photo online of the product created confusion but Probikekit refuses to cover return shipping and refuses to offer any kind of credit or accommodation. I suggest you buy from a company with a better return policy. "

"I ordered a cycling jersey as a Christmas gift for my brother on Dec 4th 2019. It is now Dec 30th and the Jersey has still not arrived. The only way to contact with this despicable company is through chat or email. I finally "Chatted" with Matt and Henry, they were no help and very rude. they told me "I should have paid extra to make sure I received the product I paid for" and offered no refund. Please note, I didn't say "to make sure I received the product before Christmas". Per Matt, the free shipping doesn't offer any tracking of the product you paid for and therefore, per ProBikeKit, if you don't receive it...tough luck. With so many online retailers, you would be wise to NEVER buy from this one!!! BTW...I have still not received the Jersey I paid $75 for."

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Brent Faas
CA
For companies
Review of Pro Bike Kit
Brent Faas
1 review
1 star: Bad
2 minutes ago
I ordered product from this company…
I ordered product from this company during a black friday sale. I live in Calgary Ab and in Phoenix Az. I used my credit card associated with my Calgary bank but requested delivery to my Phoenix home. They canceled my order for some reason and when I tried to reach them they said my order was associated to another account. I logged into the system with the same email address but after my order I couldnt get I to my account. So I tried to reset my password but it said it didnt have my email in their data base. It was the same email address they sent me my confirmation of the order. Then when you want to get support you have to stay up late because they support the US from Europe. They even sent me an email saying if I contact their live support I can get through the security
But when I contacted the live chat the same night I got the email. They said they cant help. The service from this company is the sh**s. Beware."

"Cheaply made bike case for 800. One trip to Europe, bike is broken and case finished. They don’t guarantee anything and don’t care about being a UK based company selling in Canada! "

"I paid $76 dollars for a set of Continental Grand Prix 5000s. They sent the WRONG SIZE and will not pay the shipping which will cost me $50

Do not deal with them."

"placed a $750 order and a whole week later they emailed saying they don't have it

Completely un-PRO as possible

"

"I bought some bibs and jerseys from them recently. Thinking it's Canadian and I would be buying local and save some money on shipment, I was wrong. I was charged over $30 on customs fee! Shipment tracking also showed that the clothings were being shipped from overseas into Canada. WTF? The only consolation was that the clothing materials were pretty good. At least tell your customers ahead of time and set the expectations from the get-go. Or at least state the package as a gift, or lower the cost of goods so that customers don't get dinged on customs fee and gst. I'll stick to jenson going forward. Sorry."

"I got my order as promised, with a speedy delivery and impeccable quality. Use the code SAVE-R1 to get a 10% discount on your first order"