"I was able to order a hard to find air filter for my lawn edger from ProPartsDirect. Their website was straightforward to use and the parts cost was reasonable. Although it took 5 days from the time I ordered until the part was shipped, they kept me informed by e-mail, and I received a shipment notification with a tracking number when it did ship. Overall, I am quite pleased with ProPartsDirect and will use them in the future."
"Great Service, easy ordering and prompt shipment. DOESN'T GET ANY BETTER THAN THAT !!"
"I found ordering from ProParts Direct to be easy and cost effective. Their prices were better than other sites that I looked at and their shipping and handling was not out of line. Unfortunately one of the parts is on factory back order. They did notify me immediately and gave me the option to cancel or wait for the part. I opted to wait and would certainly use them again. "
"I've ordered from you 2 times, and have been very satisfied with both orders. On the first order, there was a problem with the part, and I was emailed 2 or 3 times from a "real live person", very unusual. I would recommend your company to anyone. Thanks again, Paul"
"Order was filled & shipped in a timely manner!
"
"I would give them a grade A. Had all the parts I needed and shipped them out once they got them together. Hope these guys are around a long time."
"Parts I ordered on 05/10/13 arrived intact today 05/21/13 via UPS. "
"ProParts Direct had what i needed at a good price. Parts arrived quickly and in good condition. "
"I ordered parts on the 8th and still have not received them.
This is not what I consider fast shipping...
RESPONCE:
Not trying to bash you but your email clearly states that it was shipped on the 13th, not the 11th. (see copied email below.)
Good news ARTHUR!
We shipped your order on 5/13/2013.
Your order (#22855) was shipped via UPS Ground Shipping Your tracking number is 9461209699937698011108
The date that you send the electronic information means nothing, it could be several days later that you actualy send the package....
Also....It is the 21st and I still have not recieved anything!!!!!
They are correct that I did not have to pay for shipping, BUT I had to buy stuff I did not need to get over the min for free shipping......
So... it was NOT FREE.
On the positive side, they are contacted me and were willing to do what they could to make things right.
"
"I was very happy to find that I could order a part online for my discontinued lawn mower. It took a while to get here but everything was very businesslike. Part was correct."
"Great service, price, and prompt shipping. "
"good selection of parts. easy to navigate site."
"Great communication and timely ship! Package arrived when promised. Thanks!!"
"PRO PARTS DIRECT WAS GREAT. I WAS ABLE TO ORDER THE FILTERS I NEEDED AND HAVE THEM DELIVERED WITHOUT SPENDING MY TIME DRIVING TO A LOCAL DISTRIBUTOR AND SAVING MONEY IN THE PROCESS."
"Very easy to look up the parts and place the order. If I need to order parts for other machines this is were I will go to!"