"After years of dealing with product from the name brand builders I wanted to try a custom PC with specs specifically for me but, more importantly, with quality parts, construction, and reliability. No bloatware was also a big plus. When I found Puget Systems web site I was a bit skeptical that a company would really walk the talk these guys were putting on. After all, they were up front about their charges, what the do, what their terms are...even how they think...and there were no gimmicks. So I checked reviews, stellar. I looked for anything hidden or too "spin doctory", found nothing. I was interested enough to do some test configurations on the site to see what was available. Within a day I was contacted with an offer from the company for help. I was only passingly interested in help but I asked for a review and was given ways to NOT SPEND MONEY based on what I needed. Honesty and service at the expense of profit...wow! But the proof is in the pudding. After several weeks of gut checking, research, deep thought, and an internal risk analysis I decided to take a shot. I could not be more pleased. The price was reasonable and competitive (not cheap, but reasonable which is what I expect for quality stuff). I received exactly what I ordered in very protective packaging. I opened the case just to check things over and I must admit it's the most impressive build I've ever seen...and I don't have a window for show. These guys take pride in their work and treat it like an art form. I elected not to purchase an OS since I already have one...so I did hit some snags on setup/drivers/etc. but that's nothing new. I've had the system for a bit over a week now and I'm more excited now that I was when I received it. This is one "gamble" that really paid off and I would not hesitate for a moment to recommend this company. The philosophy is sound, the pricing and business model is good, the quality is good, the service so far is good. Only time will tell the reliability of the equipment and the long term service quality but I felt it necessary to provide positive feedback for a high quality company in the a world where fleecing the customer is the norm."
"When my XP box from ABS started to act up, I spent a couple of week researching computer builders who could provide a cutting-edge system with XP installed. I had some very positive responses from Puget Systems, and placed an order on April 7. The system arrived about ten days later, and I am completely satisfied. It's well-built, super quiet, fast, performs well for business and games, and I would definitely order from Puget again."
"Decided to go with Puget Custom Computers after doing about 3 weeks of research, I compared iBuyPower, Alienware, Dell XPS and Puget. After three weeks it was very clear that Puget was the way to go. I ordered my PC (4000.00) and worked directly with one of their specialist with a bunch of questions prior to my purchuse (Wilson) he was absolutely fantastic and gave unbiased reviews of some products I was thinking of. I finally decided on the PC but about a week in I decided to switch out HDDs and they did it right away, no fuss, no problems.
I cant say enough about the fantastic service start to finish, amazing quality all around."
"I can't say enough good things about this company. The entire experience has been incredible, from their excellent website to the individual attention and guidance throught the buying process to the finished product. I have bought PCs from several retailers, some high end, and can't think of a single reason why anyone should buy from another company over Puget."
"If you want a quiet (near soundless), cool running machine, this is the place to go. Customer service excellent, very helpful in selecting the appropriate components. Machine delivered as specified and on schedule. Very satisfied."
"I received my new gaming computer from Puget Custom Computers yesterday, and I'm very impressed! It arrived in pristine condition and configured exactly as I had specified.
Jon and his staff were very helpful throughout the process and quick to respond to my emails. In particular, Jon helped me choose between Vista 32 bit and 64 bit (I went with 64 bit), and even offered a free RAM/Motherboard upgrade that became available after my order had been placed. I appreciated the ability to track the build process on the Puget website and view benchmarks before the computer shipped.
Overall, I'm a very satisfied customer and would not hesitate to buy from them again.
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"My previous computer system failed and I needed a new one quick. I've previously built my own systems over the years and I knew it would take a lot of time researching all the components I needed. I've had experience with Dell and Gateway thru friends and co-workers and wasn't impressed with the quality of parts nor their customer service. Puget Systems customer service is by far the best I've experienced. Typical responses to my email queries were about 2 hours or less even at night. Clear and concise without trying to sell me the most, just what I needed.
The computer itself was a system I would have been proud to have built myself. Custom packaging provided excellent protection. Internal cable management was a dream allowing no vibration or obstructions to air flow. They even installed my copy of XP without adding trial junk software. A 3 ring binder was included that consisted of burn-in, benchmarking and quality control sheet showing the 81 check points used. All the while they were building it I could log on their site and see exactly where they were in the check points. I wanted a system that was upgradable in the future but would still be a top notch gaming/home theater computer for today. I also wanted it to be quiet. I'm happy to say Puget delivered above my expectations in every area.
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"I needed a purpose built machine for editing images from a 21 megapixel camera. I wanted speed and a lot of storage along with stability and an option to upgrade. Puget Systems has provided me with that machine. There was a bit of a learning curve on my part working with the 64 bit system but everything has been worked out and the machine has exceeded my expectations. They had some suggestions for adding an extra 80 GB hard drive to use as a dedicated scratch disk for CS4 and upgrading the 1 TB hard drives to WD caviar black that made the machine even better than what I had been expecting. Intel Core 2 Quad Q9550 Quad-Core 2.83GHz CPU, 8 GB RAM, Blue Ray and DVD burners for making hard copy back up and an Asus GeForce 9600GT video card. All at a great price with great support. The system is very fast, very stable and very quiet. Thank you Puget Systems."
"I talked to these guys like 50,000 times before the order was even submitted. They took their time and answered all my questions. They looked for ways to save me $$. They have data galore on reliability ratings of different products and they only use the best. I have NEVER, I repeat NEVER worked with a company that's been as patient and forgiving and flexible with me. I will recommend others to them and I will only buy computers from them in the future.
I received my computer quickly. There was a small defect in the hard drive (I'm very picky; most people wouldn't have even noticed it) that took a couple days for me to discover. Once I found it, I called Puget.
They talked me through a couple of possible fixes, then said they'd rather get the system back so they could go through it carefully themselves, since we were unable to resolve the issue over the phone.
They sent me a UPS label over email and I shipped the system back to them. The problem has been difficult to diagnose, but they have systematically gone through the entire system and identified the issue, informing me of their progress along the way.
The offending part could not be replaced by the same part due to some incompatibility, so they upgraded me to a significantly better part . . . without charging me extra.
"It wasn't your fault, we feel bad when this sort of thing happens, so we're going to make it right," was what they told me.
I couldn't ask for better service."
"Very impressed thus far. Great customer service above and beyond any other computer company I've delt with. "
"ABSOLUTELY the best technology supplier I've ever run across.
Just a bit of personal background...
I've been using the WWW since it was the ARPANET. And, I was employed for many years by an organization that measured its computing power in "acres".
The gear is great. This is the first computer that has worked 100% without issue from the very get-go (less my own glitches), both the hardware and the software functioned perfectly.
Jeff Stubbers, the Puget staff-member with who I worked, was incomparable. He went FAR above and beyond even the best norm. I had pretty much already decided on a different system from a different supplier. I was just playin' on the 'Net on the weekend. He answered my emails even though PCC doe not work weekends. (He even answered my support question emails the next weekend when I screwed-the-pooch and his input helped me find my oversight.) I'd ordered my system on because of Jeff. He deserves a pay raise!
I received my system about 3 days ahead of schedule, and that was after I'd made a last minute hardware change!
The gear, and especially the staff, have me hooked. PCC is gonna' cost me some $$$ no doubt!
Puget Custom Computers = Peace of Mind!!! "
"Puget System's customer service was excellent from start to finish. They were prompt to respond to every question I had and went above and beyond to research issues and provide me with answers. I will definitely buy from them again. "
"my original open the box opinion of my machine was a bit negative. The case had a ding in it and the cover letter inside my 3-ring binder did not have the proper "PASSED" response in the Video Card and Burnin categories. This made me feel very uncomfortable that my machine was top notch.
well, Puget responded to my concerns immediately. they are sending me corrected paper work and a new side panel for the case.
In working with me to get this build tweaked, Puget responed very fast to any and every request for information over a five week period; they were incredibly knowledgable about any and all aspects of the build and included real world recommendations to both tweak the system and keep the cost down. can't say enough about their efforts to work with me. Once purchased, i had the computer in my home 2 days before i expected it!
this is an incredible machine and lives up to all my expectations. i would say that Puget needs to leave a second link similar to their "submit feedback" link that is a "Need assistance" or some such link.
Great machine. Wow. Let's hope this machine lives up to Puget's reputation, which they certainly need to rebuild with me. So far, i'm confident it will."
"If only all companies were as Good as this company. Friendly, knowledgable, exact, on time and offering good prices. It was the best selection, order build and shipment. The computer works better than expected. It was meticulously built and tested. The product is excelent and the staff great."
"I got my Puget machine yesterday and took a look inside. Truly a quality built product. Who ever put this machine together paid great attention to detail. I am anxious to see how the machine performs over time. If there is a problem, I will be back to this site and document it butt for now everything is going well. "