- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2009-04-16
5/5
"My previous computer system failed and I needed a new one quick. I've previously built my own systems over the years and I knew it would take a lot of time researching all the components I needed. I've had experience with Dell and Gateway thru friends and co-workers and wasn't impressed with the quality of parts nor their customer service. Puget Systems customer service is by far the best I've experienced. Typical responses to my email queries were about 2 hours or less even at night. Clear and concise without trying to sell me the most, just what I needed.
The computer itself was a system I would have been proud to have built myself. Custom packaging provided excellent protection. Internal cable management was a dream allowing no vibration or obstructions to air flow. They even installed my copy of XP without adding trial junk software. A 3 ring binder was included that consisted of burn-in, benchmarking and quality control sheet showing the 81 check points used. All the while they were building it I could log on their site and see exactly where they were in the check points. I wanted a system that was upgradable in the future but would still be a top notch gaming/home theater computer for today. I also wanted it to be quiet. I'm happy to say Puget delivered above my expectations in every area."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2006-01-06
5/5
"I got my monitor 1 day early, paid $140 less than the lowest price I could find anywhere on the web, and received a tracking number to watch it's progress to my home. I'm very happy with every aspect of this purchase."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Favorite Stores
2730 reviews
3 reviews
