"I first looged into Puget Custom Computers Internet side in August 2009, at that time I was just looking for what will be available and the approximate cost.
What a surprise I received. The Puget Site was very easy to stroll around and their estimate system allowed for one to play what if games and not needing to complete any quotes.
The amount of information that was available and the choices of all the different components that I could choice from was almost an overloading factor at first. Bit with their information screens on the options it really helped in the decision factors.
After several dummy runs, I finally placed a quote through Puget. The very next day, I had a reply on the quote where they were recommending several changes to the quote to provide the best system and at the lowest cost.
Their Rep: Williams was very helpful and I must have exchanged at least six messages on what if questions and the overall difference in several components. William was very much out to try to save me money, but in my case I was looking at overall practicality and not so much money.
In the long run, the Quote was finished for a I7 950 CPU; 12 GB Memory and 2 1/2 TB storage. Everything was a go as soon as Windows 7 became available, for I did not want to upgrade from Vista.
From the time the Quote was finished and turned into a confirmed Order, it was very interesting to be able to visit Puget's site and see the progress that taking place on building my computer.
Finally the computer was totally built and Microsoft had provided Puget with the Windows 7 software and Keys. The Computer was then prepared for shipping and Delivery to me.
Three days later, I received my shipment. Wow, I could not believe the size of that box. It took the Driver and Myself to carry it into the house.
Next came the unpacking. There you could see the care that Puget put into assuring that the computer was packaged well for travel.
Next was the true test. Connect my existing external devices and the plug the system in. Again, I was amazed at the speed of initial load and as to how straight forward it was to answer some basic questions to finally have a operational computer.
I have not dealt with a Custom Computer place on the internet before, however, I have dealt with several locals in our town.
Puget can be considered nothing but Outstanding in every aspect of the process from Building the quote, to building the machine, to preparation of shipping the computer.
Their internal work on putting the computer together just amazed me. Never before have I seen a computer where every wire had it's place and nothing was left just balled above the motherboard and near the drives.
I Salute Puget for an Outstanding job and will be recommending them to everyone I know that wants a great system.
"
"Puget Sytems lived up to expectations. Customer service was top notch, price was competitive and the finished product was exactly what I wanted. I was tired of the off the shelf PC and wanted something configured for my individual needs. Puget provided a good starting point based off some of my basic requirements and I went from there. William reviewed my config and suggested a few minor changes. He didn't try to upsell me, he just tried to make sure I had the right components that would allow me a clear upgrade path down the road. I took every one of his suggestions and placed the order the next day. The build was quick and delivery came early. I had slight problem with the video card, but a replacment was shipped out the next day. Daniel on the tech team helped me install it and then checked back to make sure things were working fine. I love my new PC and wouldn't hesitate ordering from Pugent Systems again."
"Pre-ordered a high-end Win7 build and it was shipped on the release date of Win7 and I received it a couple days later. The whole process was awesome thanks to oustanding customer support from Puget. Puget checked over a build I submitted for feedback and recommended a new graphics card which met my 3 monitor requirement and made some other changes that actually lowered the cost of the PC. Frequently updated status reports detailed the quality assurance process and benchmark testing and I even received pictures including thermal imaging right before they boxed it. My i7 920 is overclocked over 35% and runs stable and cool, you would never know you are using an overclocked processor except for the speed. Outstanding experience and PC, I wouldn't shop anywhere else for a premium, worry-free PC. "
"I started my own business this past summer. I put a great deal of energy and effort into researching the hardware and software that I knew was necessary. On my first assignment that required 1080i HD, I discovered that the computer that I had purchased would not upload my footage. After more than two weeks of troubleshooting with technicians from the various vendors that supplied my hardware and software it was determined that the supposed HD video card within my new computer was not functioning as advertised. I ran a system scan on the computer to discover that it had critical errors within the hardware prior to my receiving it as well. I went to ResellerRatings.com to discover that the well known vendor had a rating of 1.6. After wrangling with the vendor I received a refund and using ResellerRatings.com I contacted Puget Custom Computers. I worked with Jeff for several days and through email communication I explained the nature of my business and the software I was using. Jeff and William both made suggestions that they felt would meet my needs and, were within my budget. I received my computer one day earlier than promised and so far it has lived up to every expectation. I was able to upload 1080i HD videos with no problems. With the technical support and customer service I received I have no intentions of ever buying another assembly line computer. Because of the high quality in the product that Puget has delivered to me, I am able to deliver a high quality product to my clients. "
"From time of initial quote, to the arrival of my system Puget Custom Computers went far beyond what I expected. I have already recommended Puget and will continue to do so. They have made a customer for life."
"It's been almost 40 days since delivery, and I'm still extremely happy. The cabling alone is worthy of NASA. They patiently answered every noob question I threw at them. I had returned a competitor's system, without having decided which vendor I would turn to. It was then that I looked hard. I spoke to them on the phone. I used their Web resources. So I'm picky. For that reason, I went with Puget.
My Puget system was hand-made in the USA, and scored a higher Windows Vista performance rating than the aforementioned mass-merchandised rig, at about the same price."
"Great communication, great advice, and great machine! I had a similar experience with Puget 2 years ago, and naturally sought them out again. Highly recommended."
"Excellent!! I don't know how else to express the fact that the entire experience (qoute to delivery) was exceptional. Puget was professional, knowlegeable, thorough and well organized. The documentation was clean, organized and relevant. They went above and beyond my expectations. I would definitely recommend Puget for any custom build."
"Great company to deal with. I ordered my computer on September 11, 2009 and it arrived on September 19th. Very fast and reliable service. I have a high quality and dependable super Genesis I + computer now. I highly recommend this company and the people I have dealt with, Jeff and William.
Thank you very much,
Fred "
"The people at this company go out of their way to help and actually know what they are talking about. They will establish a personal relationship with the customer. That shows much respect!
Their product is very high quality and discerning. I will always check with Puget for my computer needs."
"It was shipped quickly, it works great, and they provide simply the best feedback for "Should I get this or that?" questions ever. When you're buying a computer, get it from puget. (Note: get the peripherals somewhere else to save on shipping.)"
"I wanted a fast computer and searched many online custom companies before choosing puget. I could not ignore all the great reviews and their sales staff are the best. Always responded to my e-mails within hours or minutes , not days. This is what finally tipped me in their direction. Why should I wait for a sales person to get around to me? Answered all my questions and helped me set up my dream machine. It arrived in good time, I watched it s build progress daily online, and I set it up and it runs beautifully!! It is so quiet I can not hear it at all, have to check the lights to make sure it is on! All in all a most excellant experience and will definately come back when I need a new computer and am telling all my friends and family."
"My first windows PC after a few Apple computers. I have to admit that it was mainly a gaming decision. Anyway I did the usual wandering on the internet looking for something to perform well but not get carried away on the $$$ Anyway I found the puget systems website which I was user friendly. I setup a configuration and set it in for some advice and tweaking and got a prompt response. I was able to call down to their location to check out the case I was interested in and then requested my computer. I was able to check the status of the build and was notified when the computer was ready. They gave me the computer and all the bits and pieces and documentation. Have been enjoying the computer )no problems so far) It was a good experience dealing with Puget systems which is why I am posting up a good review. The only negative I thought was that it was a little freaky to experience such nice customer support. :0"
"What can I even begin with, its hard to say. Service from start to finish is so above and beyond I couldn't give them a high enough rating. From the binder that comes with all the test's ratings to all the pieces you'd ever need to run or modify the computer, they leave nothing to chance and seem honestly passionate about their craft and the satisfaction of their customers.
I heard from them in the first few hours after requesting a preliminary evaluation of my system setup I did online. From their I was surprised and impressed by the sheer honesty of George's remarks. He went over a few things he thought landed in the 'excessive' category, and once assured it fit what i needed we put it into production.
Only question left in my head is service quality for necesary repairs (if and when they occur), but as of yet, I can't see me giving them a negative review if their standards continue on this kind of level."
"Magnificent company from the initial rapid contact to the sound advice. They keep in touch and allow you to be fully part of the design and build of a new computer. Should you actually need tech support you call them and get someone on the phone immediately who actually knows what they are talking about. Astounding concept.
Thank you Puget you built me a fantastic machine. "