"I bought my new system from Puget based in part on online customer testimonials, and I have had the same excellent results as reported by others. Puget's service includes extremely rapid response to questions, a custom built machine, prompt delivery, and a very stable system. I am entirely satisfied with my purchase and the company. I did have a problem with one of the system's two hard drives (it died and that affected the other drive), but was able to get the system running again with help from Puget. The contrast with my purchase four years ago from a major computer maker, where I had nothing but trouble, could not be more striking. I will definitely buy any future computers from Puget. "

"Puget Sound Systems provided the best customer support I've ever received. Even ordering from California all of my concerns where handled quickly and efficiently. My machine is still going strong and I'd definitely order from them again."

"I purchased a $1,200 PC from Puget and am very satisfied. Jon Bach at Puget was amazingly helpful and patient in helping me sort through hardware choices. His company certainly overcame my initial anxiety about ordering a custom PC online. Jon and I exchanged at least a dozen e-mails as I weighed various options and technical issues. He always responded promptly, sometimes in minutes, always within a few hours. Puget shipped the PC across the country without a hitch. The machine has performed perfectly. Anyone who wants to break free from the tyranny of Dell and IBM would be well-served to consider purchasing a computer from Puget."

"I ordered two systems (one for me, the other for my daughter in college) from Puget Sound Systems based on their convenient way to customize on their web site. The systems arrived promptly and exactly as specified. I had a few minor questions. To my surprise, Jon Bach was responding to my emails on a Sunday night! This is a first class company that really cares about customer satisfaction. I would purchase again from them without hesitation."

"Very informative and easy to use site, very configurable systems, good prices, and top-notch customer service. I was very impressed by the availability and helpfulness I received, by email, phone and chat right on the site - before and after I placed my order. I had hardware problems with my system months after I placed my order, faulty components were replaced under warranty and I've been trouble-free for many months now. I'm very pleased with my experience and would certainly purchase my next computer from Puget Sound as well."

"Very good. Communication was excellent. They kept me up to date on the progress of my order. The computer came in perfect working order. We've had no problems. Thanks!"

"This was an Extremely helpful site. They went above the expected in making sure I understood everything and suggesting some good ideas."

"The website made the difference. Excellent information to help me select the right components."

"I had a great experience with this company. Their pricing was very good and they went out of their way to help me design the best system for me. I love the layout of their site especially the configuration info. Their follow-up and tech support has been extremely fast and helpful. I reccomend this company to anyone looking to buy a new computer."

"I did a lot of checking. I wanted a great computer and no problems. When I first hit Puget Sound Systems website, I was impressed with its “smart” configurator, excellent layout and great content. Jon Bach’s articles are conversationally written even though he tackles technical issues of interest. But then I emailed him with some questions. He answered within hours! Ten or more emails later he had very personally and precisely (within hours usually, next day for sure) answered my questions dealing with specialized software that I may run. Armed with this great support, it was a joy configuring my computer. For each component, I went to various hardware review sites to check on the options offered…everything is top flight!

My computer arrived on time and in perfect shape. I do take pride in ownership with this computer. I configured a mirror (or as close as Dell could get :) computer at Dell’s site and the cost at PSS was lower and some of the things about the Dell just couldn’t meet the bar set by PSS.

A company of rare and unusual quality, you won’t go wrong if you buy from them no matter what your level of computer knowledge.

P.S. I don’t normally care to write testimonials like this but everything was so exceptional…I just had to.
"

"Excellent purchasing experience. The ability of PSS to respond to your questions about what system to purchase and what options, based upon your needs, is unsurpassed in the PC industry. I have purchases 2 systems in past from Dell, and others from other custom makers, and even an HP, the sales support from PSS was the best. Plus the web experience of adding the options you want, with prices listed, is unsurpassed. Can recommend PSS to anyone willing to buy online."

"Jon and Wilson are the most professional small business owners I have ever had the pleasure of working with over the internet - bar none! Usually within an hour or two of me sending a question, they would answer me with all the detail that I needed. Additionally, when i was unsure about my needs, they would explain my options and give me the pros and cons of the choices, in a no pressure, it's still your system kind of way. The system delivered (Atholon 1800+ XP, Asus 7V333 MB, 512MB RAM, 2 40GB Drives, MSI GeForce4 MX440) was perfectly configured with the 5 partitions I needed. My next computer, a new tower for my home, will definitely come from these two guys who know how to make a happy customer!

Thanks, Jon and Wilson!
"

"I will just show you a copy of an e-mail I sent to them:
Jon,
several things influenced my interest in purchasing from your company.
First, your having the most up-to-date processer/motherboard/memory
combinations. Second, your pricing. Third, your rapid turnaround. I
couldn't find anyone else with this combination on the internet. I even
looked at buying the products separately and putting them together myself. I
figured I may have been able to save about $300.00 by smart shopping for the
separate parts, an amount I feel is very fair to pay you to assemble, bench
test and guarantee my system. I am actually buying a few separate components
myself that will be easy to add once I get the system in place here at my
home. The ease of accessing up-to-date order information on your site is
also a pleasure. I am already extremely satisfied with my interaction with
your company, the only thing that could possibly spoil that is your product
turning out to be something other than what I expect on delivery. I've
researched your components and if all is operating OK before you ship, I
don't expect any problems their either. Keep up the GREAT work you guys.
You're one of the few companies I've run into (I am a MAJOR consumer of
electronic goods/toys/etc...) where I can honestly say I feel whatever profit
you've made on this deal has been honestly earned with good products, upfront
marketing, and an incredibly consumer-supportive approach. I earn about 230K
per year and probably put about 60-70K of that back into the economy every
year in purchases of a variety of durable goods, so I believe I know what I'm
talking about. This is actually the first time in a LONG time I've made the
effort to give a company some major feedback. Usually I deal with negative
experiences by not returning any business to those companies, and lately I've
found my consumer experiences to be full of either negative experiences or
experiences that are just barely to the positive side. Not many have reached
a level I feel deserves some praise, and the vast majority of those have been
face-to-face dealings when I can let them know immediately about my
satisfaction. The internet is usually a forum where the consumer trusts who
they're dealing with because they have to in order to utilize this medium.
It's refreshing to run into a company which seems to be successfully
transferring a personal in-store approach to the often too-impersonal
internet experience.
THANKS!
David Harmon
"

"I purchased a desktop system and received excellent advice prior to the sale and rapid (and good) tech support afterwards. To echo another’s comment: I felt like I was treated like a person not a wallet. In my research, their prices are very competitive. The web site is a trove of information and customizing my system was easy."