"I thought it was too good that Puget would be rated a 10, but it's true. I had a hard drive which I may have broke the connector myself and they replaced it no questions. Great company and great service."
"I purchased a computer based on the Shuttle SB61G2 "Small Form Factor" platform. This company kicked butt. The on line chat area allowed me to efficiently vet all my technical questions. The web site is highly functional and informative; not just eye-candy.
It's obvious these folks are experts with the Shuttle hardware. They went the extra mile to ensure I could get the specific video card I wanted and that it would physically fit in the box. No other company would work with me on that. That's why I went with this company rather than the two local suppliers I talked with first. They wanted to have me buy the graphics card and put it in myself.
Only Puget had the technical knowledge I needed to make good decisions and get everything from a single source/single point of responsibility and warranty.
I've been using Dell laptops up till now. With this new computer I get the performance I can't even get in a laptop, at a much lower costs.
I'm extremely happy with this company both pre- and post-purchase and highly recommend them."
"Excellent job. Superb attention to detail. Unit is powerful, elegant and quiet. Puget Custom Systems was the selected choice over a half a dozen other vendors. Their reputation, pricing, website and quality parts to choose from made them the dealer to go with. Would not hesitate in the least to do business with them again. Great Company. Excellent product./// Was asked on questionair about support staff, had no interface therefore no answer. NOW, I have used and have had experience with the great technical staff at PCC. They go the distance for their customers. They have left no stone unturned. They are "Excellent", full marks, straight A+. Wison Chau and Jon Bach make the difference between just a truely great product and a really great product. Like most I could have settled for a Dell or Gateway,but I chose to have the computer that "I" wanted. The way I wanted it with want I wanted it to have. They have a fine selection of quality parts and they make the best computer out of all the computers, desktop, that I have been involved with over the last 21 years. Kudo's"
"Puget Custom Computers is one awesome company. I will use them and ONLY them for all my computer related purchases. They went out of their way, I mean way beyond the call of duty to help me (i spilled wine on my crappy Dell and needed help getting the data, which they did at NO CHARGE!!!) get out of a jam. I love my new Gaming laptop it makes Dell and Gateway (I have purchased from both of these corporations) look like what they are.... horrible! Don't even hesitate buying from this company, you'll be so glad you did!!!!! Enjoy... "
"In the past, I have probably been doing what most people do---buying computers from the BIG 3---semi-off-the-shelf models with apparently good pricing. When I discovered PUGET I was intrigued and decided to give them a try. Good move. Never before have I experienced such a flawless transaction, with an equally flawless product. I have had no issues with hardware, and only a minor glitch in software with Outlook which was apparently the fault of Windows. A quick minor update online and it was fixed. Jon Bach helped me put the system together from the start and was very helpful before, during, and after the purchase. In fact, I decided I needed an alternate part AFTER I was already using the computer for a while, so I called Jon and he sent it to me for NO CHARGE. And with very reasonable pricing, especially for what you get, these guys really have got a good thing going. Needless to say, highly recommended."
" Just purchased a custom built computer from Puget, and Jon Bach was without a doubt an expert in customer service and satisfaction.He was easily reachable, and always there to help me along the way in my purchase. I highly recommend Puget Custom Computers to anyone looking to buy a quality computer at a fair price, and come out with a smile everytime you log on. A+ in my book all the way.
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"I have made many purchases from this company over the last few years. I have always found them extremely helpful and professional. I highly recommend them for any computer hardware needs."
"I surfed for days to find a custom PC shop that would communicate with me and build the machine I really wanted. Puget Custom Computers is really great! Jon Bach answered my questions and emailed me every step of the way (sometimes late at night, so I noticed!) It was completed and delivered within a week of my order.
My beloved Athlon XP 3000, 1536 Mb DDR, 120 Gb HD, All-in-Wonder Radeon, power machine arrived in absolute perfect shape and I haven't had the slightest problem with ANYTHING in the month since its delivery. (I was especially pleased with the carefully placed and wrapped inside cables.)
Thank you for the wonderful service, PCC, and you will be my "computer shoppe" from now on!
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"Everything about this service is great. Customer service is like no other! We must have exchanged fifteen emails back and forth until I got the system I wanted. The monitor I wanted was no longer being manufactured, so they upgrade me for free. Delivery and setup was great too."
"I have nothing but wonderful things to say about my experience with Puget Custom Computers. Jon Bach was always there (quite literally) when I needed a question answered, or had any type of concerns. I originally had him do some consulting about my needs for a laptop, but then I decided to go with a desktop instead. I know with other companies (such as Dell, I used to be a very loyal customer of theirs), customers who are "wishy washy" such as myself are not always looked favorably upon. But with Jon, I never got that feeling at all. I always felt like I was the focus of his attention, even when chatting via the "Live Help" feature.
My computer--is great. I love it! I got a Pentium 4 2.8 GHz, 1 GB RAM, Raptor SATA 36GB, so nothing too fancy I'd say. No where else could I have gotten what I got for the price. I ordered on a Tuesday, and it was hand delivered to my front door the very next Saturday morning.
I can't stop telling people I know about my new computer and where I got it. I work for a tech company, and my coworkers are highly intrigued. The website is well organized and contains all of the details for those who want to know. My boyfriend and I have already decided that when we need more equipment, we're just coming straight back to Jon and Puget Customer Computers.
Keep up the good work! I look forward to another purchase."
"Service way above and beyond. Unfortunately my hard drive died (twice!). The first time it happened John actually came by my house (a good 70 miles away), and replaced it free of charge. The second time it happened, the power supply had become the main suspect, so John upgraded it and replaced the drive again, then shipped it right back to me - all free of charge once more (It's been working fine for a few months now). I'm bummed about the hardware failure, but very impressed with the major efforts to make everything right.
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"Primary use of this computer is digital video editing.
When I contacted Puget Sound Systems, I had the pleasure of communicating with Mr. Wilson Chau. This gentlemen is very knowledgeable and courteous, configuration changes were readily executed and Wilson's suggestions were greatly appreciated. I like their daily progress report and shipping schedule was right on time.
I can highly recomment this company and would not hesitat to deal with thm again.
A happy customer.
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"Puget Custom Computer's makes it so easy! I got exactly what I wanted in a computer, it was delivered promptly and worked flawlessly right out of the box. I especially appreciated the website, where I could analyze each component, both from the advice given by Puget Custom Computer's and the links to the manufacturers. The "submit for review" and response gave me assurance that I'd designed a machine that would work for me. I liked being able to see the status of my order and the delivery tracking from UPS. Overall, a very pleasant purchasing experience.
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"I could not have been happier with the outstanding customer service that was provided by PugetSystems. I had an initial Video Card go bad, and they had it replaced and back to me within 2 days. They work fast, are extremely courteous, and put customer satisfaction on the top of their list. Would highly recommend to anyone looking to by any type of computer."
"I would highly recommend this company to anyone in the market for a new computer. I looked at most all the systems on the market from the big companies, no comparison quality or support wise. Plus you can configure with a great number of options at a fair price."